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  1. 573 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Dean Richardson supported this idea  · 
  2. 937 votes

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    Hi everyone

    We wanted to provide you an update on our progress for this idea as it’s very much something we want to make easier for you all. The feedback you’ve provided so far has been helpful. One of the big problems our Product team identified in this thread and in other customer research is how hard it is for customers to navigate their statement lines to gain a holistic view of the work they need to do and complete their work flows efficiently.

    I’m pleased to share that they’re in the early stages of developing a solution that will help to improve this experience by combining a search tool with an increased number of statement lines being returned to the page.

    The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please

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    Dean Richardson commented  · 

    Xero are you joking.
    You are meant to be setting yourself up as a provider of accounting software for businesses!
    We aren't even a large business bit we are never going to use that mobile app to work day to day. its great if you just want to upload a receipt and take photo at the same time, but seriously reconciliation is never going to be done on a app!
    It strikes me that all these terrible visual changes are you attempting to make the mobile app better when in reality I would imagine 99% of users on here want the desktop to work and be an efficient way to do our jobs day to day.

    Im seriously starting to doubt that Xero have any idea who their customers are.

    Go on Xero be brave and put a poll out to ask the people paying to do bookkeeping, invoicing, reconciliation and credit control how many want to use (or will use) the app.

    We work at desks and use desktops!!

    Dean Richardson supported this idea  · 
  3. 47 votes

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    Dean Richardson commented  · 

    This is a must have.
    For businesses who have to pay commission on particular products this is essential as at the moment we have to manually run reports and then do the work in excel which is time consuming. I should be able to just pull a report with tracking categories on a line level

    Dean Richardson supported this idea  · 
  4. 266 votes

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    Hi everyone, thanks for the idea and support here. We appreciate all the valuable feedback and ideas shared regarding the ability to split batch payments when reconciling, and understand it currently takes extra steps to reconcile when a single invoice among a batch has been paid, or when there are multiple payments to the same entity for different invoices.
    Being transparent, we don’t have direct plans for making this change within the foreseeable future but if anything changes in this space, we’ll update you on this idea!

    Dean Richardson supported this idea  · 
  5. 63 votes

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    Dean Richardson supported this idea  · 
  6. 245 votes

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    Dean Richardson supported this idea  · 
  7. 141 votes

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    Dean Richardson supported this idea  · 
  8. 355 votes

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    Hi everyone, we thoroughly appreciate your engagement and sharing how custom fields would be advantageous to you here.

    With lots of work for 'building on beautiful' underway atm, we want to be honest that custom fields is not planned in the near term.

    Some in the idea here, may find the recent addition of Notes that can be added within the Contact Details section of a contacts record useful in being able to record and view specific detail relative to a contact at present - More on this shared here

    We'll continue to evaluate the viability of largely voted ideas such as this when there is resource, however this unlikely in the next 12 months.

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    Dean Richardson commented  · 

    @kelly I would suggest the 'building on beautiful' is a vanity game and a complete waste of your money.
    It achieves nothing practical other than upset your customers specially when it keeps turning out rubbish like the contact screen.

    Its time xero worked on critical on functionality that save people time and money and make us want to stay with you.

    If your database schema is so complex it cannot add some simple custom field objects you may need to look at your development team and their skill level

    Dean Richardson supported this idea  · 
  9. 46 votes

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    Hi Paul-John, appreciate your feedback here. Our team are constantly reviewing new as well as sharing and rallying for many of the trending ideas across the site here. 

    Hopefully you feel more of the interaction overtime. 

    We take ideas seriously and this does mean sometime may need to be put into evaluating an idea internally before it's position is updated in the community here. There are many factors that weigh into the product decision and development process that extend beyond the site alone and some ideas require careful consideration from multiple areas and people throughout the business. Where possible we will do our best to openly set expectation and you can use the Status of an idea to better understand it's position. 

    Dean Richardson supported this idea  · 
  10. 85 votes

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    Dean Richardson supported this idea  · 
  11. 87 votes

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    Dean Richardson supported this idea  · 
  12. 237 votes

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    Dean Richardson supported this idea  · 
  13. 287 votes

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    Dean Richardson supported this idea  · 
  14. 221 votes

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    Dean Richardson supported this idea  · 
  15. 542 votes

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    Hey Community,

    Just following on from our last update - this feature is now fully live in AU and NZ!

    Once you’ve opted in, your next Xero subscription bill will appear in your ‘Bills to pay’ screen each billing cycle. You can follow the steps in our ‘Receive Xero subscription invoices via eInvoicing directly into Xero’ (or the AU Version here!) to get started.

    Understand that there are votes from all over the globe on this idea! When there’s more to share on other regions, we’ll update you here.

    Dean Richardson supported this idea  · 
  16. 924 votes

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    Hi everyone, appreciate wanting more of an update from us here. To share on our progress - Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it'll add value.

    For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn't have much practical use. But to confirm, work's moving along and we look forward to being able to share more.

    Dean Richardson supported this idea  · 
  17. 57 votes

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    Dean Richardson supported this idea  ·