Contacts - Different default email addresses for different transactions in Xero
Ability to allocate different transactions to different email addresses.
Purpose: Because it’ll make users’ workflow easier when they’re dealing with the contacts that have different departments.
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks
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Taryn Hogan
commented
Wow, this still hasnt been done!
Invoices to one, statements to another for sales.
And now purchase orders are able to be done in the app. This is finally available but we need to be able to set email addresses for our billers to either receive purchase orders or remittance advice and it could autofill the correct one.
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Adam Greco
commented
Holy moly. This idea was submitted 7 years ago with no action, still?
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Julia Leigh
commented
We need this feature
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Imogen Conyers
commented
We urgently require this function!
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Rossa Light
commented
Critical. why cannot Xero do while all other ancient accounting programme can?
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Liam McKenna
commented
This would help very much and increase fluidity when emailing quotes or invoices
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Mary Ashby
commented
Hi,
This is proving to be a real problem to me. Our customers are large companies with several employees. Ideally, we need two separate email fields in the finance section for invoices and statements. In the main contact details section we need the ability to enter several different email addresses so we can choose who we want to send the quotes to.
Currently we are losing important email addresses as they have to be deleted when we want to send quotes, invoices or statements to just one email address.
If I am misunderstanding how to use the contacts properly please can I have some guidance? Thank you.
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Adam Greco
commented
Would be helpful, but just keep in mind people that most of these requests sit here for years. You likely won't see it in the time before you graduate from Xero, but you will get a "new" look at adding customers/vendors that is clunkier than a 1963 GMC Truck.
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Sam Walker
commented
We have lots of customers that require this meaning we have to manually email most of our statement runs
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Joni Alison
commented
This is of huge benefit to action - plus there are a number of xero accounts who would agree - https://central.xero.com/s/question/0D53m00006esOaQCAU/separate-email-addresses-for-invoices-and-statements
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Johnson & Mongan Accountants
commented
We have a client who is wanting this function too. This is critical to their business.
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Di Ward
commented
To be able to link difference email addresses for difference tasks, for example have an email address to send Customer sales invoices only and another email address to send customer statements and reminders only as a lot of companies have different email addresses for specific items.
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Jarrad Brilley
commented
Hard to believe this idea is 7 years old, was posted by XERO themselves, and still not implemented
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Lester Isaacs
commented
What actually needs to happen is that you need "super customers" to which other customers can be attached. I can have 100s of different individual contacts at a single institution, that are invoiced individually and I need all their details on the system. However the individual invoices for each contact need to consolidate on a single statement for the whole institution.
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Kamila Urbanska
commented
This is absolutely critical!
We need to be able to record number of different email addresses for different functions in Xero. Clients often want their invoices to be sent to a different email address than for example payment reminders as they have different departments that are responsible for these. -
Derrick Cant
commented
This feature needs to be implemented.
Every contact needs to be customisable with different default email addresses for actions taken (eg remittance, PO, invoice, statements etc). -
Stacey Chubb
commented
Ability to assign a quote or invoice to different contacts within one company and not the primary contact or several contacts.
We have many customers from a large organisation and often quotes/invoices would need to be sent to different people but not all contacts in that company.
Allows for better and faster creation of invoices without manual changes to contact. Given you cannot duplicate a company in the system.
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Steph Mendelsohn
commented
We have a client who wants quotes sent to one email address and invoices to another, so having this default as an option would be a very helpful feature.
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Prime Painting
commented
I have a few clients who want quotes sent to one email and invoices to another, it seems like a simple feature to add.
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Victoria Ohman
commented
I have one company (customer) with 8 different clients, so while I can add additional names to the company, I can only email one. This is irritating!