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'Files library - Add a Sales invoice directly from the file library and attach the file' has been merged into this idea

Invoices & quotes: Invoicing

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Invoicing | Files - Ability to attach files before adding contact

This Function is Broken with New Invoicing - It does NOT create a new invoice with the file attached.

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Andrew Syme shared this idea  ·   ·  Report…  ·  Admin →
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In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks to everyone that contributed and gave feedback to the teams survey that was shared in my last update.

There was a lot of valuable insights that the team are able to take from this as they continue to plan whats next in invoicing.

We understand and appreciate there are different flows for how our customers invoicing, and the timing of adding files can be dependent on these flows also.

Our team are currently reviewing and exploring solutions to enable attachment of files to an invoice prior to the Contact. As soon as I have more news around this I'll be sure to share with you all through the idea here.

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  • Martin Crocker commented  ·   ·  Report

    @Kelly Munro This broken functionality has now been going on for nearly two years - when will Xero fix it? This is CRITICAL!!

  • Dee Frank commented  ·   ·  Report

    How can Xero charge more but take away functionality that use to exist?

  • Martin Crocker commented  ·   ·  Report

    Please reinstate the ability to create a sales invoice directly from the file library and have the file attached. This function was bafflingly removed in 'new' invoicing for sales yet the ability to create all the other types of transactions directly from file library was retained. This is a critical function when dealing with multiple BCIs (buyer created invoices) every month. Often the BCI file name does not include the customer name so requires opening the file in file library as well as creating the new sales invoice since files cannot be attached & viewed within the sales invoice until after specifying the customer contact.
    The drop down option to "Add to new" sales invoice is still on the File library screen but does not do anything other than open a new blank sales invoice.

  • Jenny Draper commented  ·   ·  Report

    1) I go to the FILES area
    2) I view an item and select the three vertical dots to choose an action
    3) I select "Add to new Sales Invoice"
    4) A new (useless new style) Invoice opens....
    5) ***WHERE IS MY FILE ATTACHMENT?????????? NOT THERE
    **** I LOOK AT THE FILES AND IT STUPIDLY NOTES "Add a contact and save before attaching a file".
    **** BUT THE SCREEN HAS CLOSED. THE FILES AREA STUPIDLY CAN NOT OPEN IN A NEW SCREEN, AND I CAN NOT SEE THE ITEM I NEED TO REFER TO!!!!!!!!!!!!!!!!!
    *** I NEED THE FILE TO KNOW WHO THE HECK TO MAKE THE INVOICE OUT TO
    SERIOUSLY AGAIN XERO?????????????????????????

  • Jim Morris commented  ·   ·  Report

    Folks you need to create a support ticket about the issues. The only way to get any traction on these items now is to flood them with complaints and support tickets.

    If they use a ticketing system (such as Zendesk) then it is a benchmark and KPI for them that they cannot ignore.

  • Jenny Draper commented  ·   ·  Report

    arghhhhhhhhhhhhhh XERO, WHY IS YET ANOITHER FUNCTION BROKEN???

    I select a few items from the FILES area and select create new Sales Invoice - AND NO FILES ARE ATTACHED. GEEZ!!!!!!!!! I NEED TO SEE THESE TO CREAT THE INVOICE!!!!!!!!!!!!!!!!

  • Ruth Accounts commented  ·   ·  Report

    Agree with all the below - my time invoicing has now increased due to this issue. Being able to create an invoice from the file worked perfectly, now I need to be psychic and no who the customer is before being able to attach and open the file.

    the layout is also very large and the more compact layout of the classic worked better, now I'll end up with whiplash just to complete one invoice!

  • Gabby Berry commented  ·   ·  Report

    What is this ****?... please see attached file - I've begun an invoice - drop and dragged the paperwork like I've been told is now functional in new invoicing, only to find out I need to choose a contact (which I've already done) and save... why would I want to save it when I've only just started. NEW INVOICING IS ****...

  • Tracy Ely commented  ·   ·  Report

    NEW INVOICING - Prefer the Classic!!!

    With the new invoicing, it would be good if we can attach sales invoices before we have to add a contact.

    We process from files and when we click on Sales Invoice, the new invoice appears but no attachment. You then need to remember who the invoice is for and then you can attach.

    Also the date format is awful. I used to be able to process a date 21.02.25. Now I have to do 21/02/25 which is very annoying, as well as having to complete the due date as well.

    Why try to fix something that is not broke. Classic invoicing was so much easier. This new one just seems like hard work. Especially when processing large amounts. It is time consuming.

    Would be nice to have both options, so customers can choose.

  • Nicholas O'Neill commented  ·   ·  Report

    Reduced functionality. Are the people proposing changes people who have never entered an invoice before?

  • Jacquie Blake commented  ·   ·  Report

    It is bonkers and totally counter intuitive that Xero has made this impossible with the new invoicing. Please bring this feature back as it is a real pain in the neck to have to figure out a contact prior to importing a file when the name of the contact is on the file!

  • Holly Gilbert commented  ·   ·  Report

    Are we able to have this feature before closing classic invoicing please.

  • Ian Ousey commented  ·   ·  Report

    AGREE. THIS IS CRITICAL AND SHOULD BE EASY TO DELIVER BECAUSE IT IS A FEATURE IN CLASSING INVOICING AND IN BILLS. IT SEEMS BIZARRE THIS IS NOT AVAILABLE NOW.

    I CREATE NEW INVOICES FROM A PO SENT IN BY COLLEAGUES SO NEED TO ATTACH A FILE FIRST TO DISCOVER THE CUSTOMER NAME AS WELL AS OTHER DETAILS.

  • Jacquelene Drummond commented  ·   ·  Report

    Raised case CX0015497634. Most of my clients send PO's to files before creating invoice. This is critical.

  • Simon Marshall commented  ·   ·  Report

    Is there any more news on this issue?

    I fill out all the details for the invoice from the file that I previously upload to Xero.

    Until I can attach the file I dont know the contact details which the new invoice system demands to be the initial step.

    This is critical in our business.

  • Kevin Newman commented  ·   ·  Report

    Totally agree
    This is a massive backward step and very time consuming
    Long live Classic Invoicing

  • Mark McPartland commented  ·   ·  Report

    Hi @Kelly, perhaps this is referring to the 'issue'; that when adding files that already exist in the library to a transaction or invoie, the UI does not given the option to preview the file, so a user really has no idea what the files are in the library.
    See attached. all the UI shows is a worhtless filename and size and date uploaded. You can see from my example I have 100_+ files, so how the heck can a user know which file (receipt in my case) I need to pick to add.

    Sounds like a simple one to fix for a better UX to me

  • Tracey Peoples commented  ·   ·  Report

    Why is xero taking away functionality? It is going backwards not forwards.

  • Christine Bending commented  ·   ·  Report

    Totally agree I need to be able to see the attachment first so I can see the customer name to create the invoice

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