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Reports & tax: Reporting

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Reporting: Customer Payment Performance - payment date and number of days late

Ability to generate a report where users’ can view contact payment activity

Purpose: Users’ can easily see which customer has good and bad credit performance, and manage customer relationships & debt.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate the continued trend in support through this idea, and feedback to my last update. We recognise how valuable it is to have clear visibility of your customer payment performance, so you can quickly review payment dates and days late across customers without needing to check each contact individually.

We want to share that we’re currently working on reports to give businesses better visibility of payment performance, with our initial focus on the supplier side through a new 'Supplier days to pay detail' report showing historical payment behaviour across suppliers.

Once that’s rolled out, we’ll begin work on additional reports for the Sales side with customer payment performance.

I’ll return to share as work on customer reporting is picked up and progresses. Thanks

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  • Louise Banks commented  ·   ·  Report

    This should be a standard feature! Monitoring customer payment behaviour is a key task.

  • Kevin Moroney commented  ·   ·  Report

    For accounts payable as well. Very important feature.

  • Murchisons Services commented  ·   ·  Report

    Thanks if we could have a report that shows Debtor days per customer in one report

  • Karen Browne commented  ·   ·  Report

    It's times like these I wish we'd stuck with Sage 🤫

  • David Cornell commented  ·   ·  Report

    This is v important in structuring the cashflow to account for habitual late payers and those that define their own terms of payment so would be of great assistance

    Hoping it gets done soon but judging by the dates of some comments I may be hoping too much

  • Lee-Ann casbard commented  ·   ·  Report

    When is this going to be done??? It's taking far too long to add something so simple - the data is in Xero somewhere it's just impossible to extract. This leads to convoluted processes in-house having to be created. It's simple things like this that will lead us to change from Xero to something more user-friendly in terms of reporting.

  • Karen Browne commented  ·   ·  Report

    I want to use this figure to set company performance targets around improving our credit control efficiency.
    Can you please let us know why this report isn’t available.
    And when it will be. Thanks

  • JD Furlong commented  ·   ·  Report

    This would be great. It's been 8 years in the making?

  • Rupal Shah commented  ·   ·  Report

    How long do Xero take before they action and idea?

  • Donna Shiner commented  ·   ·  Report

    Debtor days are crucial for locating problem customers and analysing payment trends quickly

  • Sally Bailey commented  ·   ·  Report

    This needs to be added to allow proper analysis of payment trends for our customers and for effective credit control

  • Kevin Summerhays commented  ·   ·  Report

    debtor days by customer would be a useful feature. And the ability to group or segment the customers too.

  • Dan Brazelton commented  ·   ·  Report

    Went to run this report and was shocked I couldn't do it. I guess I have to export all the data to excel and figure it out myself.

  • Rupal Shah commented  ·   ·  Report

    Xero's capability to run effective credit control is really limited. The reporting is so limited other than the standard Receiveables report.

    You cannot compare payment trends for clients, this is critical when trying to complete customer analysis and look at trends.

  • Steve Shepherd commented  ·   ·  Report

    I would like to see this value influence the "expected payment date" on the receivables detail report if one has not been entered manually on the invoice.

  • Richard Lambert commented  ·   ·  Report

    This seems a basic requirement for any business accounting package, please get this resolved.

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