Enter your idea

We also add DO NOT PAY to the invoice reference field, then remove it once resolved.

Sarah - I did the same years ago, but it was on the recommendation of our accountant. We aren't a big enough company to justify paying for Sage, but honestly, I would switch in a heartbeat if I could. Workarounds are all well and good for the interim period, but this request has been discussed for years now. It's a simple, basic accounting function, so why are we being ignored and having our reviews removed when they are a true reflection of how Xero's customers are feeling? It's all a bit cloak and dagger, and actually clouds my judgement and questions my trust with Trustpilot if they allow this practise with genuine customer reviews.

Catherine - I write DO NOT PAY in the invoice reference field. Remove it when the query is resolved.

Gemma - I've moved *to* Xero from Quickbooks as they are even worse. Each AI "improvement" they added broke other functionality, and made the product worse.
I'd go back to spreadsheets if I didn't need MTD etc.

I have received a notification from TrustPilot to say that my review goes against community standards, as I am referring to one particular function and not Xeo overall! That's the funniest joke I have heard this year! No wonder we can't get anywhere, we are not allowed to warn potential future customers that Xero doesn't respond to user requests unless they feel they are necessary. What happened to being customer-focused? I think it's time to look at alternative providers. More thought and money have gone into keeping up with the world, and its AI capabilities and not what users actually need!

I’ve just had a thought. How about adding a tracking category called “in dispute”. It may not show on the overview screen but when you run your Aged Debtors/Creditors you can include the column so that it highlights which invoices are flagged.

Apologies to anyone who has already suggested.

Hi all Xero Users [who have been following this for the last few years.]

With the Xero Admin team reluctant to follow through, has anyone had any joy implementing a solution through the AI & AI coding tools suggested by Xero itself?

I'd really like to find a way to flag client invoices to avoid any action, and indeed to clarify for accountancy purposes when running reports.

Rebecca, I have done this previously but I can't seem to find the review........ strange! So I have left another one - Xero still doesn’t offer a simple feature to mark a supplier invoice as ‘in dispute’, which is a basic function included as standard in most leading accounting software. Users have been requesting this for years, yet Xero continue to ignore the feedback or close threads once the comment count gets too high. This makes it far too easy to pay disputed invoices in error and creates unnecessary risk for businesses.

Gemma, the only way to get XERO to notice is if it impacts their sales. Why makes changes to a system when revenue keeps rolling in regardless. However if they get a load of negative feedback online, hopefully they will start to pay attention to these threads. A few people (including myself) have started to make comments on XERO's trust pilot reviews.

Hopefully that will get the CEO's attention and we get the changes we have been asking for years now. Its such a hassle changing software, once they have you, you are essentially stuck for years.

Is there a way to escalate this or tag a Xero Staff member, as I feel we are just being ignored! We get notifications to advise that there is a new comment, so surely Xero are receiving the same notifications too! There has been no input from Xero since 2024 which is very frustrating!

Hello. I agree with the comments from Sara Martin.

A simple flag on the Aged Debtors reports and on screen would be useful so we actually know to click through and read the notes.

With regards to using a tracking category, doing so will remove my departmental tracking and cause all sorts of internal reporting issues.

hi Kelly,

we all know what the 'options' are ...we have been finding our own work arounds for many years now.

It is an essential accounting function that me and many others have been screaming for, for years. All that happens is when the votes get too high it’s combined with the same thing for sales, then when these get too high it gets split again under the guise of better understanding, but nothing ever changes and nothing gets implemented. All we get is making it look different or adding unnecessary AI. The functionality that we are all asking for is never added and when we all complain on these tickets over and over again we are ignored.

it seems to me to pacify us when the noise gets too loud, it gets to 'accepted' we've been here before and eventually it will go back to 'not at the moment' .... i just feel like we are going round in circles

I am sufficiently ancient that I used Sage Accounting (Sage Sterling as it was then) in its pre-Window days and it was possible to flag transactions as in dispute in that, so it's extraordinary that Xero still doesn't have this basic functionality. Does anyone from Xero go out and spend time with users in the real world to gain an understanding of these sort of issues, I wonder?

Chris – I completely agree. I’ve been following and commenting on this thread for several years now, and it’s frustrating to see that a request first raised in 2022 is still unresolved in 2026.

The ability to place a supplier bill into dispute is not an advanced or unusual feature – it’s a basic control that many other accounting platforms already provide. For businesses trying to manage supplier queries properly and maintain accurate records, this is a genuinely important function.

Is there an official avenue for complaints or escalation on long-standing feature requests like this? When so many users have been consistently asking for the same thing over a number of years, there really should be a clearer response, update, or action plan from Xero.

I agree with Chris below. I feel like Xero wasn't designed or developed by bookkeepers, just someone who's never worked as such saying 'wouldn't it be great if it could do this'

theres a huge focus on bells and whistles over basic functionality. (the Purchase orders being a case in point - it must be the only accounting software that doesn't provide this essential basic feature) I couldn't even get a payroll report filtering payroll types and had to spend over a few hours filtering a spreadsheet. Basic things overlooked.

I used Myob for over 20 years and it was highly functional and user friendly, unfortunately they fell behind when cloud accouting entered the picture.

For me the worst part about Xero is how they provide this suggestion platform then completely ignore it for years.

Gemma - like all the Xero developments - they give a feel good response to pacify the users into submission, then ignore them - and develop unresearched changes not wanted by users (the new home page)

Come on Xero - get on with the improvements requested by the users who pay your wages.

WHO AGREES WITH ME????

Not having this functionality is a massive problem. Without it the choice is to either leave disputed bills in draft (which is bad practice as the liability isn't showing on the accounts and it complicates cashflow planning) or use notes or the reference field to mark as in dispute (which is risky as it's all to easy to accidentally pay).

This basic but important functionality should be right at the top of Xero's development plans.

Is this issue ever going to be addressed, or are we all just pi**ing in the wind???

Invoice disputes are a normal part of the accounts process and may occur due to issues such as incorrect items, pricing discrepancies, quality concerns, timing issues, or other errors.

The standard approach is to record the invoice in the system as a liability while marking it as disputed, ensuring it is not paid until the issue is resolved.

This should be a basic standard feature included within Xero

I would also like to have a dispute/write off option for Invoices that have been sent out