Xero Mail - Send as @company-name.com not message-service@post.xero.com
Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.
Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.
Hi everyone, thank you for your thoughts and feedback to the idea here. We understand the interest and rationale for why you’d like to be able to send from your own company address when sending items from Xero.
This capability is something our product teams have reviewed multiple times, however being transparent with you all the road to developing a feature of this kind is rather complex and requires extra steps outside of Xero for customers to enable, and possibly impact delivery and spam control through the process. For the time being, this is not something that we have planned to develop.
To confirm how this currently works, when you send emails from your Xero organisation, these are are sent from our email message service. If your customer replies using ‘Reply to’ from the email they’ve received, their reply will go to the ‘reply-to’ email address that has been set up in your email settings - You can check and edit this where needed following our help here.
We appreciate this is not the news you’d like around this but do want to be upfront with you all here to help you make the best decisions as needed for your businesses.
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Wendy Lonergan Spear commented
Please can this problem by prioritised as URGENT.
It is causing us to look very unprofessional when our emails appear to be coming from the wrong sender name and a name unrelated to our company??
This really should not be happening in 2022
Your quick action to correct this would be most appreciated.
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OptiTel Accounts commented
SPF should be valid - especially if your getting spoofed all the time.
GET ON WITH IT - or we will use competitors which actually allow this
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OptiTel Accounts commented
HURRY UP ALREADY you should be able to implement this its not hard.
If your need help let us know - we can do it in 5 mins. this is crazy that in 2022 and the amount of users you have you haven't done so.
there are planty of competitors that do so i'd hurry before they move onto better things...