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Agreed on this. We are starting to get rejected invoice emails from some of our customers. They have no reason to recognize a Xero domain name.

As a web developer I am amazed this is not a feature that is part of Xero when many of your competitors do have this function in their software, as others have mentioned. This does and will continue to cause Xero customers headaches when invoices are blocked for looking like spam.

I like Xero in many ways but if this feature remains missing I may be forced to consider moving to another accounting platform.

Why hasn't this happened yet?!

bumping this as it's important

This is very important!!!

This is a HUGE issue for us. AOL and Yahoo constantly block our Xero emails (directly impacting our ability to get paid because clients never see the invoice) All our other systems like Hubspot, Zendesk, etc send using our domain and a specified email address (ar@domain.com etc). We just add the appropriate SPF and DKIM CNAME records and it works great. They ALWAYS get emails from Zendesk. But from Xero? Depends who their email is with. I realize it's easy to say this is an issue with AOL/Yahoo because the Xero emails ARE spf/dkim compliant. But they get blocked anyway and it's the only system we have this issue with.

For people that choose to use Xero to send the email - you should include the bounce error in the notification emails that a Xero email bounced. It's impossible to troubleshoot. It's usually a typo,but we've had a few instances that the email address was 100% correct - but still bounced. We had no idea why.

IT professional here.

What a load of rubbish. Leave the complex to those willing to do it, for everyone else they can use the current as the default.

What are others using? - time to move platforms.

Bit of a no brainer really

+1 - Please, We are an IT Comapany and our own software is flagging the emails as impersonation, The messaging-service@post.xero.com email has been flagged as spam in many systems because anyone, Even scammers, can purchase a xero subscription and send invoices to whoever they want

+1 (more if I could)

It seems many company firewalls are now explicitly marking messages from messaging-service@post.xero.com as spam, or in some cases deleting them without even reaching the recipient's inbox. I have examples of both from my clients. This is despite the Xero address passing SPF / DKIM / DMARC checks.

PLEASE give us the option to set up DKIM records on our own domains so we can authorise Xero to send email using our own domains.

First, it's not that complicated for them to implement. They're just not interested in doing it.

We're switching to Zoho books. It supports DKIM/SPF authentication, and also addresses two other big issues we have with Xero. The only reason it's taken us so long to do it is that we're a small company and moving 2 years worth of records over is a bit of a process. I'm hoping to get to it before the end of the year so we can ditch Xero. Zoho is slightly less expensive for us as well.

Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

As other have said, this is an extremely critical and urgent feature.
I spent an awful amount of time chasing prospects and customers alike because quotes, invoices and purchase orders, more often than not, get stuck in their spam folder.

It looks extremely weird to our customers when the payment links and emails from Stripe use our domain but somehow the invoice and quote don't.

Please make this feature a priority.

Not sure why this is closed to vote?

This is something that needs not only be placed into your roadmap but should be prioritized high.

Please discuss the use of entri for help with dns entries.. (see: https://www.entri.com/products/connect ) which makes developing an internal product that requires customers to edit dns records.

Also, deliverability would be better with well setup subdomain (@inv.company.com).

I'm sorry but this just seems like a great way to advertise Xero.. but the fact is a lot of people that we may send invoices to may not know Xero and i don't want to educate them on what it is, and that "yes it is ok, the invoices are real"...

I am new to Xero, but I won't use the invoice system until this is updated.. and honestly, I may just switch.

I make use of external email sending services that comply with SPF, DKIM and other email sending requirements that are configured on the domain DNS servers. Either allow us to make use of and external email sending service, or integrate the same features into your product so that our emails do not come from Xero.com and end up as SPAM or Junk email.

This is a critical feature that needs to be added.

The fact every other accounting software can do this, and I pay a fortune for Xero to only then go and chase all my customers as it's in their junk box. Please can this be sorted out

@David Boshoff: their “solution” doesn’t work if all mail coming from post.xero.com has been blocked at the server level. The IT departments at two of our customers have done this. So it never even gets to the recipients inbox.

It's funny you say for spam control, as my invoices sent from Xero's email service are increasingly ending up in my customer's spam. The solution I received from Xero is to have my customers add the address to their safe-contacts list but getting new customers every day this solution is ridiculous.

I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

Thanks!

Please this is extremely important. I have to chase people to pay me because their invoices are in the spam folder!