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Not sure why this is closed to vote?

This is something that needs not only be placed into your roadmap but should be prioritized high.

Please discuss the use of entri for help with dns entries.. (see: https://www.entri.com/products/connect ) which makes developing an internal product that requires customers to edit dns records.

Also, deliverability would be better with well setup subdomain (@inv.company.com).

I'm sorry but this just seems like a great way to advertise Xero.. but the fact is a lot of people that we may send invoices to may not know Xero and i don't want to educate them on what it is, and that "yes it is ok, the invoices are real"...

I am new to Xero, but I won't use the invoice system until this is updated.. and honestly, I may just switch.

I make use of external email sending services that comply with SPF, DKIM and other email sending requirements that are configured on the domain DNS servers. Either allow us to make use of and external email sending service, or integrate the same features into your product so that our emails do not come from Xero.com and end up as SPAM or Junk email.

This is a critical feature that needs to be added.

The fact every other accounting software can do this, and I pay a fortune for Xero to only then go and chase all my customers as it's in their junk box. Please can this be sorted out

@David Boshoff: their “solution” doesn’t work if all mail coming from post.xero.com has been blocked at the server level. The IT departments at two of our customers have done this. So it never even gets to the recipients inbox.

It's funny you say for spam control, as my invoices sent from Xero's email service are increasingly ending up in my customer's spam. The solution I received from Xero is to have my customers add the address to their safe-contacts list but getting new customers every day this solution is ridiculous.

I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

Thanks!

Please this is extremely important. I have to chase people to pay me because their invoices are in the spam folder!

Can't believe they are not reconsidering this.

Please implement this feature! If a customer has a e-invoicing system, I can not register the Xero E-Mail address as a verified sender and need to sent the invoices manually by E-Mail again.

My organisation is uisng gmail server. My workaround is to create a Google group, add all the intended recipients to the group. The invoice is then sent to that Google group whereby all recipients in the group will get a copy of the invoice. This works for me.

Without being able to send invoices from Xero your competition is looking very good. Even QuickBooks offers this!

This is very important since currently we are unable to send invoices from Xero since they all get marked as SPAM.

With the implementation of Google and Yahoo email security please enable the ability to send out invoice, quotes and statements using our own domain.

We are seeing more emails that are sent from within Xero being flagged as Spam or put in Quarantine, especially if the recipient is using Outlook 365.

Xero needs to implement the ability to send from Xero from our own domain.
Please furnish us with SPF sending ip/include host name and DKIM certificate. This will reduce the number of email blocked/junkmail, and increase the security of mail sending.

I agree, it seems unjustifiable to not offer this feature. Our clients are ever more aware of scams and anything purporting to be from us but not from our company domain is often ignored - significant admin burden to keep addressing late payment and client education etc. Surely there should at the very least be a way of masking the sent from address with our own organisation email address.

Yes it would require setting up and configuration but this is something that clear I and others would like. Our invoice emails aren’t reaching our customers.

The problem here is not a technical one. As many have stated, addressing this is not rocket science, and should go without saying. This is a problem of management hubris. Reminds me of Blackberry's management when the iPhone came out.

Wow. I'm blown away by this not being available. The cited reasons sound more like justifications rather than hard blockers. Stripe and many providers of all sorts do this seamlessly.

I would prefer that *I* be the Xero customer who "requires extra steps outside of Xero for customers to enable" rather than pushing that onto my end-customers!

Heck, if you need a developer to help you implement it, I'm open to taking on new contracts!

Ever get the feeling you're being ignored?

https://uk.marketscreener.com/quote/stock/XERO-LIMITED-11900043/company-governance/

We're internet experts and I just signed up to Xero.
I'm frankly aghast that you've not enabled SPF (DKIM would've been nice).

With Google/Microsoft/Yahoo and other spam protection services heavily relying on SPF to prevent email spoofing I don't see how you cannot have this on your roadmap?

Coming from FreeAgent this is a step backwards - https://support.freeagent.com/hc/en-gb/articles/115001218370-How-to-authorise-FreeAgent-to-send-emails-from-your-business-address

This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.