Xero Mail - Send as @company-name.com not message-service@post.xero.com
Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.
Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.
AdminXero Team
(Admin, Xero)
shared this idea
Hi everyone, thank you for your thoughts and feedback to the idea here. We understand the interest and rationale for why you’d like to be able to send from your own company address when sending items from Xero.
This capability is something our product teams have reviewed multiple times, however being transparent with you all the road to developing a feature of this kind is rather complex and requires extra steps outside of Xero for customers to enable, and possibly impact delivery and spam control through the process. For the time being, this is not something that we have planned to develop.
To confirm how this currently works, when you send emails from your Xero organisation, these are are sent from our email message service. If your customer replies using ‘Reply to’ from the email they’ve received, their reply will go to the ‘reply-to’ email address that has been set up in your email settings - You can check and edit this where needed following our help here.
We appreciate this is not the news you’d like around this but do want to be upfront with you all here to help you make the best decisions as needed for your businesses.
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Josh Plank
commented
I also agree as my larger clients struggle to find quotes/invoices ect sent from my Xero account as they search for @my-business-name.com not knowing it's actually sent via a xero domain.
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Dianne Graves
commented
I agree this is a significant and urgent problem with clients missing the invoices sent, leading to frustration and wasted time of both client and our business.
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Rochelle Turner
commented
Be able to amend the default email from a Xero email address to our own when sending out tax notices so that they are less likely to go to our client's junk folder.
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Adam Livesey
commented
Having many clients not receiving email becuase of this, meaning we spend extra time in calling clients chasing up invoices,
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Ty Palmer
commented
Urgency in implementing this idea is important. Sending commercial invoices to clients from 'messaging-service@post.xero.com' is HIGHLY unprofessional especially when you are emailing tech clients. Other software we are trialling already have this feature implemented.
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Matthew Roy
commented
Suggest this could be implemented as follows:
1. Using PHPmailer plus page to populate SMTP settings. Likely want to include Oauth. Some user education content about SPF, DKIM and DMarc will probably be necessary
2. Pop up window that populates a webmail email using credentials provided by users. This is fairly common in many SaaS services
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Marc Banyard
commented
This has been requested multiple times when the site was community.xero.com but since they have migrated over to productideas.xero.com they have all been removed!
We are desperate to be able to send emails via Microsoft 365, this should be a really simple thing for you to setup especially as you are already sending emails.
Please can you look at getting this basic feature request actioned.
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Faye Thorne
commented
Xero emails are not getting through customer spam filters, in our opinion this is an essential item
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Wendy Lonergan Spear
commented
Please can this problem by prioritised as URGENT.
It is causing us to look very unprofessional when our emails appear to be coming from the wrong sender name and a name unrelated to our company??
This really should not be happening in 2022
Your quick action to correct this would be most appreciated.
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OptiTel Accounts
commented
SPF should be valid - especially if your getting spoofed all the time.
GET ON WITH IT - or we will use competitors which actually allow this
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OptiTel Accounts
commented
HURRY UP ALREADY you should be able to implement this its not hard.
If your need help let us know - we can do it in 5 mins. this is crazy that in 2022 and the amount of users you have you haven't done so.
there are planty of competitors that do so i'd hurry before they move onto better things...