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This is a big issue that is stopping lots of businesses from getting paid.

Everyone here is right and not being able to send authenticated mail from your own domain is plain wrong.

Richard F has the right approach - fix it!! I too know all about how this is to be achieved and it'd cost XERO a days consult... so it is not money that is the issue.

I'm thinking this is likely just planned marketing, as every email has XERO on it and it is a strategy to get more customers.

Marketing vs. Security..... hmmmmmmm

I know this feature has been asked for a lot, as I see it all the time on Xero forums. Businesses ought to be able to use Xero to send their invoices out by email Using Their Own Domain Name, and not from an @post.xero.com email address. Now I realise that this is actually a very complicated request, because it needs to be setup just right otherwise poor delivery (ie the percentage of emails which get to people's main inboxes) will be the result. But I already have poor delivery of emailed invoices from Xero - there are multiple customers of mine who have never seen one of my invoices! The invoices are sent out just like those to my other customers, but they never get them. Also, because all Xero customers' emails come from @post.xero.com, it only takes someone to click "Spam" on invoices from one company, and suddenly they have blacklisted invoices from ALL businesses that use Xero.

To be clear, this isn't a complaint, this is an opportunity. I am a DNS and Email Deliverability expert, and I would love to work with your product development team to help you roll out an optional feature where any Xero business can reliably send out their emails from Xero, using their own domain name, and therefore achieve higher deliverability. It will also be easier for them to detect fraudulent fake emailed invoices, which coupled with "BACS Push Payment Fraud" (Google this?) will help you help your customers to avoid being scammed. This kind of Fraud has exploded in the UK in recent years.

Add an option for us to add a company email address to send from within the system using user name/password authentication. This could be from a system such as Microsoft 365. This could be an integration with a company's Microsoft 365 system.

Unfortunately and for some reason only known to the Xero development team the email sender address is still not appearing as coming from my user account name??
The only solution for me is to NEVER trust the email option on Xero. I either email doc to my own company email account and forward on or download the doc to desktop and email from my company email account to guarantee communications aren't lost.

Please take action, we missed an important order, the customer sent the order to messaging-service@post.xero.com and not to our organization.

Pretty Please!

Started in 2013, now nearly 2023, customers still not receiving emails sent by Xero,

Come on xero, why are we paying a premium price for a sub premium service........

Looks so unprofessional that my invoices don't come from me.
It also looks a bit dodgy (scam like) if receiver is not familiar with Xero and its process

Xero Admin first shared this idea on June 27, 2013. Why do you have this product idea forum if you are not working to implement the ideas necessary for Xero to function appropriately?

What's the trigger to get this progressed, do we need to get so many votes or something?

It's crazy we can't have a more professional solution.

Clients often reply to emails by clicking on the senders address i.e. messaging-service@post.xero.com and not using "Reply to" feature. This means that a client thinks they have replied to us but we never receive it and they do not receive any kind of alert.

We really need the ability to display senders address as ***@company.com the same as reply to address to alleviate this problem. At the very least they should be warned that they have replied to wrong email address and to resend their email using the "Reply to" feature.

According to your customer ideas posts it would appear that this was first raised as a problem back in 2013 - any chance of a revisit?

This has caused us massive issues and cost us a lot of money! Why has this not been implimented already?

Urgently needed! A big problem at our company, with customers missing quotes and invoices etc.

I Agree, we have a lot of manual handling at present as the director wants everything to come from the company branding.

I also agree as my larger clients struggle to find quotes/invoices ect sent from my Xero account as they search for @my-business-name.com not knowing it's actually sent via a xero domain.

I agree this is a significant and urgent problem with clients missing the invoices sent, leading to frustration and wasted time of both client and our business.

Be able to amend the default email from a Xero email address to our own when sending out tax notices so that they are less likely to go to our client's junk folder.

Having many clients not receiving email becuase of this, meaning we spend extra time in calling clients chasing up invoices,

Urgency in implementing this idea is important. Sending commercial invoices to clients from 'messaging-service@post.xero.com' is HIGHLY unprofessional especially when you are emailing tech clients. Other software we are trialling already have this feature implemented.

Suggest this could be implemented as follows:

1. Using PHPmailer plus page to populate SMTP settings. Likely want to include Oauth. Some user education content about SPF, DKIM and DMarc will probably be necessary

2. Pop up window that populates a webmail email using credentials provided by users. This is fairly common in many SaaS services