Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.
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Catherine Gates commented
Critical - We have customers with more than one delivery address
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Saffron Mart commented
Highly important, in modern trade, where PO/Billing is centrally controlled for multiple delivery locations.
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Paul Richardson commented
This feature needs to be implemented!
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Andrew Pearce commented
Hugely important, getting to work with big clients with multiple cost centres is tough enough, having to then figure things out in Xero and getting paid needs to be easy.
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Michelle Papamichael commented
- Please allow for unlimited (or at very least 25) multiple Street Addresses for a single contact record;
- Also consider adding a Billing Address in addition to the Postal Address as we have many customer and supplier contacts where the address for their Head Office is different to the actual Billing address. -
Anod Parajuli commented
I can't believe Xero hasn't thought about this when creating this software. Customers would require different delivery address to manage inventory.
Also it updates the address to all invoiced/quotes for the particular customer. It's very hard to trust the system and have to keep separate system to ensure orders are shipped to correct address. Not sure why it is taking so long for Xero developers to add a field and make it operational. -
Melody Lewis commented
basic feature I imagine most businesses would need
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Heather Kauri commented
Please please please update so I can add multiple persons & details to a single contact record. I have to invoice an individual contract c/- one management company.
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Walter Oh ASFA commented
Sub account is something quickbook has and it works great for multiple retail locations under 1 parent HQ or 1 MNC with multiple departments.
It should be an easy implementation and hope Xero can do this asap!
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Masami Amano commented
Yes I need this function very important.
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Darin Williams commented
I have a customer that drop ships to all of his customers. I need the ability to charge the primary customer, but print a packing slip with different addresses.
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Anna Mignanelli commented
Hi Kelly, Has there been any progress on this topic? I am currently converting from MYOB to Xero and this matter could potentially stop the change over.
Our Major customers have multiple sites we service as many as 30 different locations for one customer, they require details of each site on invoices for payment approval.
MYOB gives me this flexibility at this stage, this is a critically feature which a lot of businesses need! -
Jane Skinner commented
Urgently need the ability to have multiple delivery addresses for a customer. Have asked previously, but that thread (& the 100's of comments) seems to have disappeared!
Xero, please spend time on this rather than other updates which we don't like. -
Henrik Maier commented
We also deal with multiple contacts within a single company so we need to be able to send quotes to different people, invoices go again to different contacts and then there are multiple delivery addresses/contacts as well.
For us it is important to be able to manage multiple contacts for different functions within the same company.
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Stu Dawson commented
Being able to select email addresses when sending a quote or invoice, as these would normally go to different people of the same company.
Maybe having an accounts option in contacts for email address when sending invoices/statements. -
Tina Calunas commented
Being able to create your own field in contacts would be great! We pay a lot of our vendors by Zelle and would like to keep their email or phone # that is connected to their zelle account which maybe different than their business email or phone #. Or just have a general Notes section so we can input notes we would like to see when looking at vendor.
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Ryan Hastie commented
Hi Kelly,
Can you please respond to the requests of users to have notifications for payments. When a payment is received an alert, ideally email, is sent to the user.
This seems to be a simply implementation, and users have been asking for many years.
Please respond.
Thanks,
Ryan -
David Manderson commented
Also be able to have two (or more) contacts with the same name but different details. Need the system to assist here
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Accounts Admin commented
Some of our customers have one central invoicing address with multiple delivery sites definitely a problem we have faced when using Xero
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Accounts Admin commented
Some of our customers have one central invoicing address with multiple delivery sites definitely a problem we have faced when using Xero