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Please keep classic invoicing. New invoicing not efficient/effective. Is time consuming and hard to view

Why does the email button hide after you press it the first time? We're constantly having to revise quotes and invoices, and often have to drop out of the email window before sending, and now it's hidden in a submenu for no good reason!?

Please please do not retire classic invoicing! Just "some" of the issues we are facing:
1. you cannot add an expected payment date within the invoice, you have to go to the awaiting payment screen and add in there. This is now adding extra time to our processes of adding remittance advice notes to invoices and the payment dates.
2. adding files is so much longer and often doesn't work the first time. So you have to repeat the long winded processed again.
3. if you change the date of the invoice, it automatically changes the due date to 7 days - regardless of any payment terms the contract has saved. And then you have to do 3 extra steps to put the right date in.
4. You used to be able to type in "+7" to put in a due date 7 days from now. This was such a time saved but seems impossible to do now.
5. editing an invoice is harder to do as the edit button is hidden away.
6. emailing an invoice is much harder to do as the email button is hidden away.

Please listen to your customers - although I dont think anyone from Xero is even reading these comments anymore?

Emailed an invoice to myself today and under history it doesn't show that i have sent it to anyone but it did say that i updated the invoice twice at the same timestamp. So I will never know if invoices are emailed or who they are invoiced too.

Also the autosave feature is great except sometimes I do need to check the changes so now i can't roll it back if i have made a mistake.

Please keep the interface of the Classic invoicing. The new invoicing is clunky and not user friendly. The email button is now behind a drop down menu and to attach a file I now need to click on another drop down menu to access it. Also its not all in one place either i need to find where these specific drop down menus are on the page.

Please please please do not for the roll out as it is not ready and these changes may seem small to you but to the person invoicing it can add hours to our day!!

Hey, revolutionary idea:

Keep the layout and functionality of classic invoicing, and only change what is happening in the background.

This will keep people happy.

The other option would be to carry on with your planned phase out of the classic invoicing, because Xero doesn't give a truck about what their users want.

Doing some invoicing today apart from crawling for last 30 minutes, new invoicing decided to switch from GST exclusive to GST inclusive. Lucky I caught it, careful everyone just another joy of new invoicing. I didn't change it, I dont change that tab ever.

How do I update the Attention To name in each invoice without having to open up the contact, click edit contact, go to the address section, update the name, save, go back to the invoice - and repeat for each invoice. The classic invoicing allowed the attention to name to be updated in the invoice screen with one click. Please have this basic function added to new invoicing or keep the classic. What reason is there to take this function away?

can we add calculating fields to new invoicing? Like with classic invoicing.

Also how about making the default payment date the same date as the invoice, or actually being able to see the invoice date when adding a payment.

Kelly, we need to see the changes actually happening in new invoicing to give us any slight confidence that the programme will be fit for purpose come 20th November. At the moment, I can't see anything different, despite the many assurances that Xero are "working on it". Because the programme is so unfriendly, takes so much more time to use & doesn't give the information needed (e.g. who an invoice was emailed to), then we are just changing back to classic invoicing because that works & provides what we need.
Please can we see significant improvements BEFORE NOVEMBER, otherwise we need to have the option to keep using classic invoicing until the new invoicing actually works properly.
As so many others have said, a new programme needs to have the same functionality of the programme it is replacing, not lose it!

Agree with all the other points. New invoicing is not currently up to standard.

I would refer to the W3C web standards for keyboard operability.

Not being able to tab through fields easily or being forced to use a mouse is not meeting to accessibility standards.

"Principle 2: Operable - User interface components and navigation must be operable."

https://www.w3.org/TR/WCAG20/#keyboard-operation

2.1.1 Keyboard: All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints.

PLEASE - DO NOT RETIRE CLASSIC, the new invoicing is just NOT what WE WANT. We've played around and tried it, and my boss and I both hate it. It's new features are just not what we need and want and we are struggling daily to use it. Classic is OUR preferred system. I understand for some users, the new version is what they like, but why not give US the choice of which to use to best conduct our business? Fedex updated their website, but gives us the option to use the old simple version or the updated one (which I just don't care for) but I love that I can choose what's best for our company. PLEASE understand your USERS and what WE need and want. Sometimes simplicity is better than fancy tools scattered about in no logical order. It is just a mess!
While Xero doesn't "plan" to keep a classic version, perhaps that should be reviewed yet Again!

New invoicing - Firstly the inventory needs to come back it is very time consuming having to look them up all the time. Also you cant tab through the fields anymore and having to select a date rather than type it in is time consuming. The new invoice system take more time than the old one. you use to be able to tab from the customer name to each field and you can't now you have to click.
Please if you are updating something don't take away what already works.

New invoicing format is a complete nightmare was the remit of whoever devised the new format to make this as unusable as possible because if it was they've more than excelled!!!

There was nothing wrong with the classic format the new one is just awful you cannot process an invoice that is over the customer credit limit in classic mode you could override this - the font is way too big the layout is poor half the screen is lost with useless headers...

Come on keep the classic version it works the new one definitely doesn't... yet another Xero improvement which makes the system worse....

is you new CEO aware that there are many unhappy customers??
I think you need to listen to the hoards of users, the new invoicing system is not welcome. YOU NEED TO EXTEND/DEFER the closure of Classic invoicing..

A few suggestions to keep from Classic Invoicing in the new invoicing:
1. Show stock on hand while creating an invoice- I now need to open Products and Services in another tab to see the stock on hand for each item where in the classic invoicing if you clicked on quantity it would show the stock on hand.
2. Attaching files to invoices, it is an extra step created to click on the attach file at the bottom of the invoice and drag it into that spot- previously you could just drag it to anywhere on the invoice to attach a file.
3. Choosing a due date- classic invoicing brought up the calendar which was far quicker to choose a future date than now clicking on "Choose another date"

Hi Kelly
is you new CEO aware that there are many unhappy customers??
I think you need to listen to the hoards of users, the new invoicing system is not welcome. YOU NEED TO EXTEND/DEFER the closure of Classic invoicing..
Any changes that are not a step forward is a bad one.
It is a step backwards...with so many hidden faults.
I agree with previous comments. The classic Invoicing has clarity.
As I have expressed the addition of attachments is not just a click and release.

Thanks

I really like using xero and find it user friendly and straight forward. I want to retain classic invoicing for its clarity. I have only experienced issues with the new system and am failing to see the benefits of changing at this point in time. The new system does not automatically generate the next sequential invoice number which we rely on daily. I urge you not to retire classic invoicing until the new system can offer everything classic invoicing can already do plus more features.

Hi Xero, we love your software and have been using it for over 10 years. We welcome all the evolution of Xero as so many new features have enhanced the product offering.

However, we do not agree with enforcing your clients to move from Classic to the New invoicing in November when you are removing so many facilities that we rely on a daily basis.

Changing invoice numbers is a key facility we use daily. Currently, we keep invoicing in drafts with enquiry numbers until we have to create a tax point. When we approve (minus an invoice number) Xero prompts to include an invoice number and offers the next sequential invoice number.

This is vital as otherwise invoices will be out of sync with numbers date etc. An accountants nightmare!

Please offer both Classic and New Invoices until all issues have been evolved.

Thanks in advance.
Hannah

Please keep Classic Invoicing. There is no benefit to the new invoicing, and too many problems which are not being solved. The date - why do you have to select from Today, Tomorrow or pick another date. The date in classic worked perfectly, just clicking on the date you need. I have tried changing invoice numbers to what is needed, then go to save, and it has put in a different invoice number which is not even sequential. Where is insert a line? You can't even cancel out when creating an invoice, you have to delete because a draft has been created. This is in no way an improvement, this is a backward step.

New Invoicing Layout - Can we please keep the old invoicing layout rather than changing on the 20th of November. I have started using the new system to get used to it and it glitches way too much and I have noticed when I change account codes, it doesn't always change and change the tax code when you click update. When you also click the new account, the search bar for your saved accounts doesn't go away so you have to click out of it. The old system doesn't do this, as soon as you click the new account code, the option bar goes away.
Or is there a way to update this so its not as glitchy?