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Petition for Xero Executives Regarding Alleged "Improvements"

Petition for Xero Executives Regarding Alleged "Improvements"

https://central.xero.com/s/question/0D53m00009n36b9CAA/petition-for-xero-executives-regarding-alleged-improvements

I encourage Xero Subscribers and other customers to start commenting and upvoting so we can show the Executives that these "improvements" are NOT improvements!

So, if you have had problems with any of the alleged improvements, some I have listed below, they include any sub issues associated with the changes.

Please add only "I agree" in comments. This will help our overall numbers into a louder and bigger voice.

  • New Bills View
  • New Contacts View
  • New Invoice View
  • Retiring of classic invoice layout
  • Xero Support Staff Gaslighting you

Unfortunately, there are so many ideas and comments that I cant list them all, but there is slightly different wording and multiple threads, that Xero staff either close or merge, and muddy the issue actually diluting the bigger problem, that customers are not being consulted, nor are we being heard.

Stop treating us like "users" - we are your customers.

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Fiona Davidson shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, I’d like to share the new Xero Central page for new invoicing that we noted was coming. 

Along with updates to individual ideas on the site here, this page will become the one source for key feature rollouts including:

  • what’s available in new invoicing right now,
  • timelines for features and enhancements going live in new invoicing, as well as
  • a comparison table between the classic and newer versions of invoicing.

We'll be updating this page regularly.

Remember, you can keep switching between the two products between now and September. Thanks

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  • Suzette Edwards commented  ·   ·  Report

    Ya know.. Since Xero seems to be totally ignoring this thread, here's something to try. EVERY time you encounter an issue, send them a support request. If we keep doing that and we ALL do that, they will get so tired of it that they might, just might listen. I've been doing that.

  • Tanya Kamenetska commented  ·   ·  Report

    I agree, I wish to add one more belief that is a common issue on
    Financials Balance Sheet & Notes DO NOT COMMUNICATE and
    do not communicate with Financials in XERO Blue

  • Martina Ford commented  ·   ·  Report

    @kelly What are we actually getting for the planned price hike? You don't listen to us as customers at all! I've complained about lack of Smartpension integration and lack of average wage for holiday (a legal requirement) and the response was: do it manually!! That is just not good enough. Manual calculation cause errors and we're paying more than enough for Xero. There should be no price hike without even the basic functionality being improved drastically

  • Tamsin Nolan commented  ·   ·  Report

    It is absoilutely disgusting. I am so appalled for the poor small businesses I have brought to Xero.

  • Blue Recruitment Personnel Ltd. commented  ·   ·  Report

    90%+ of the Xero customers don't like the new so called invoicing but as usual, Xero never listen, functionalities are being removed and/or changed for the worse under the so called "Improvements" tab and we probably going to see another price increase soon. Typical Xero.

  • Karl Hohenauer commented  ·   ·  Report

    And after September , switch to a different App...unless you fix this one

  • Denise Scott commented  ·   ·  Report

    On looking through the comparison between Classic and New Invoicing on Xero Central, there's a tick against Classic for the ability to manually adjust the tax amount but not for New. This function really needs to be available for those of us who receive self-billing invoices and need to match those details up. HMRC (UK) would not be happy if these didn't match up and to have to add an extra two lines for the sake of 1p or 2p on the VAT calculation seems like a very backward step. Can this be added to the amendment list please?

  • Bernie Williams commented  ·   ·  Report

    I agree.

    I don't like the changes in the reports either. Extra steps, too time consuming.

  • Carol Dufour commented  ·   ·  Report

    I wrote this to my Account Manager recently and her reply is below......

    Hi Amy
    I wanted to bring your attention to the growing concern from long standing Xero advisors of the deterioration in service we are finding from Xero.

    It was enough of a fiasco when new reports were brought out that, quite frankly, weren't fit for purpose!
    The Aged Debtors report being the one that springs to mind first - The new report showed the last day of the month in the current column and then in the next column was the remainder of the month - absolute nonsense!
    Xero's answer to that......raise a product request!
    The next suggestion by support was to run it as at 1st of the month so you get all the month in one column.
    Shows a total utter lack of understanding of accounting practice and bookkeeping.

    Now we are seeing the fiasco of the 'new invoicing' - I have not swapped over to it yet and have no intention of doing so as, from what I can see from other advisors, it is also not fit for purpose!
    Please see below an extract from a 'product request' regarding the so called 'improvements'!
    Xero have now stopped us voting on this so we have, once again, no voice!

    I am past retirement age now and am winding down and I had hoped to keep a few clients ticking over but if these changes are forced on us and they are not fit for purpose then I will consider swapping my remaining client base over to QBO.

    I used to love Xero and would sing its praises from the rooftops but in the last 3/4 years it has deteriorated beyond recognition!
    The concentration seems to be on pretty bows and whistles and making things look pretty for the occasional user who uses a mobile device and those of us that use it day in day out are being overlooked.
    Every change being made now adds more clicks and time to use - it is no longer beautiful in fact it's down right ugly!

    I wish Xero would go back to the way it was otherwise you will find us leaving in droves!

    Account Manager's Reply....
    I took your concerns to our product team yesterday who have come back to me overnight, as always they're grateful for your feedback and they find it really helpful to understand what they can improve on and what areas are frustrating in Xero, as well as what you like. Brigitte in particular mentioned how helpful you were a few months ago.

    I'm told that we will be putting out an update on new invoicing early next week, with all the updates so far since announcement and ones planned going forward so you can see what's coming up. It will also have a video and a landing page to track updates so you can see where we're at with things, and you should see our FAQs updated soon to reflect responses to the questions that you've brought up. They're planning to go back to the petition once this work is done so they can show those concerned what we're doing about those worries and where we plan to go next to help improve your experience.

    As a side note - the ability to copy the contact when copying an invoice is currently have under review and we will be keeping everyone updated when the team begin building and deliver for this change.

    I hope this helps - as ever do let me know if you'd like to discuss and I'll be more than happy to talk things through.

    Amy Goodwill
    Account Manager

  • Suzette Edwards commented  ·   ·  Report

    We switched to Xero because I was so frustrated with QB Online. The more I use Xero, the less frustrated I am about QB Online. There are so many NORMAL accounting features that are missing in Xero that it's driving me crazy. The lack of response from Xero on the ideas posted is also frustrating. I understand that they are trying at add new functionality with the new invoicing BUT removing functionality in the process is NOT the way to go. It does not show care for the customers.

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