For small businesses

4723 results found

1. NZ Payroll - Edit the layout of employees payslips

   We have multiple employees that have various deductions from their wages. This is causing the pay slip to spread accross two pages which is concerning as they may miss important information like messages at the bottom of a pay slip.
   There needs to be the either:
   1. The ability to change the payslip layout
   or
   2. Have two or three template options to choose from.

   Currently the whitespace at the top of the payslip could be utilised. The required business and employee information is great but could be in a better layout. Move the business information to the left, employee information up and the employee name an address moved higher up the page so everything else will move up. I hope that makes sense!

   We have multiple employees that have various deductions from their wages. This is causing the pay slip to spread accross two pages which is concerning as they may miss important information like messages at the bottom of a pay slip.
   There needs to be the either:
   1. The ability to change the payslip layout
   or
   2. Have two or three template options to choose from.

   Currently the whitespace at the top of the payslip could be utilised. The required business and employee information is great but could be in a better layout. Move the business information to the left, employee… more

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   submitted  ·  2 comments  ·  Payroll  ·  delete…  ·  Admin →
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2. Reconcile Period - Add Last Reconciliation Date for Quick Reference

   When using the Reconcile Period feature for clients with multiple bank accounts, it is time-consuming to click in and out of each account to check if reconciliation is needed. It can also be difficult to remember which account you left off on, especially when reconciling at different times throughout the month.

   Displaying the ending date of the last reconciled period next to "Reconcile Period" and/or on the dashboard would provide a quick overview of the last reconciliation for each account, improving efficiency.

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   submitted  ·  0 comments  ·  Accounting features  ·  delete…  ·  Admin →
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3. Bank Rec | Coding bank fees - Tab through fields

   When reconciling an item that comprises an invoice plus a bank fees adjustment, it would be great to be able to use TAB to select the contact, account etc when completing the adjustment part of the transaction, like you can when coding literally anything else. Almost every time I go to code the bank fees adjustment, I type in the contact, hit tab, belatedly notice that nothing has been selected, face palm myself, then have to go back, type the contact in again, hit RETURN and then TAB, for both the contact and for the account type. When creating any other transaction, you can type in the contact/account and hit tab when the correct contact or account has been highlighted. Continuity across the platform would be ideal :-)

   When reconciling an item that comprises an invoice plus a bank fees adjustment, it would be great to be able to use TAB to select the contact, account etc when completing the adjustment part of the transaction, like you can when coding literally anything else. Almost every time I go to code the bank fees adjustment, I type in the contact, hit tab, belatedly notice that nothing has been selected, face palm myself, then have to go back, type the contact in again, hit RETURN and then TAB, for both the contact and for the account type. When creating any… more

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   submitted  ·  1 comment  ·  Accounting features  ·  delete…  ·  Admin →
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4. Customer Payments - Payments on Account, instead of Overpayments/Prepayments

   You can only allocate payment on accounts to a customer ledger on Xero by clicking 'Overpayment' which is very long winded. Please can this be simplified to select the customer and then allocate straight as a 'payment on account' and then this can be allocated to the invoice once this is uploaded.

   In addition, if there is money out that gets contra'd against money received from a client, there is no way of coding this to the customer ledger.

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   submitted  ·  10 comments  ·  Business features  ·  delete…  ·  Admin →
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5. Manual Journals - Setting to turn off "Show journal on cash basis reports"

   As default, can you please turn off the check box "Show journal on cash basis reports"
   For users that rely on the 'Cash Summary' report, non-cash journals create significant difficulty getting a true read on the cash position of the business, a key requirement for this report. Thanks

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   submitted  ·  5 comments  ·  Accounting features  ·  delete…  ·  Admin →
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6. Invoicing - Ability to turn off auto suggestions

   What happend -
   I imported invoices with an invalid account number. When I went to review the imported invoices in draft, the new invoicing AI technology selected suggested account codes for me, almost to fast for me to notice the account code was blank

   Why this is important -
   The "review draft invoices after import" step is critical in getting it right - I should be able to review exactly what I imported to see where the mistakes are. I can see this being an issue with integrations where invoices are imported via the API

   What Xero can do -
   I toggle switch for "allow Xero to suggest", similar to that on the bank recon screen

   What happend -
   I imported invoices with an invalid account number. When I went to review the imported invoices in draft, the new invoicing AI technology selected suggested account codes for me, almost to fast for me to notice the account code was blank

   Why this is important -
   The "review draft invoices after import" step is critical in getting it right - I should be able to review exactly what I imported to see where the mistakes are. I can see this being an issue with integrations where invoices are imported via the API

   What Xero can do - … more

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   submitted  ·  12 comments  ·  Business features  ·  delete…  ·  Admin →
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7. Invoicing - Repeating invoice with annual increase

   Repeating Invoices - automatic price increase

   We have several client contracts which include 5% price increases per annum. It would be great if you could create a repeating invoice and specify a percentage to increase the amount by on its next repeat

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   submitted  ·  8 comments  ·  Business features  ·  delete…  ·  Admin →
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8. New Invoicing - Add Total at Top

   Add a total invoice amount at the top of the screen like the old invoicing format. It's a pain to open an invoice and have to scroll all the way to the bottom to find the total amount of the invoice, especially if it's a long invoice. The old invoice format shows the invoice total at the top of screen

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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   While we don't have any direct plans for adding a total back at the top of the invoice, it'd be good to get a sense of the interest if this is important to others in community here, too.

   Though I appreciate it's not a solve for the idea. To help speed up getting to the bottom of the page on those lengthier invoices, Julie you may find using the 'end' button on your keyboard helpful 🙂

9. Batch Payments - Export file in a Santander-compatible format

   The repsonse to my support case was to be told to post the bug here... seems a weird request, but sure...
   "The best way to get our product team to consider this would be to create a new product Idea on this, which is submitted to our product team who then go ahead and make changed based in priority."

   The santander batch file does not follow the santander format. In the past Santander used to accept the file anyway but they have now started rejecting it.

   Bills > Make Payment > Pay from (santander), Method = Create Payment File
   Batch Payment > Export Batch File > "Santander Connect BACS payments"
   A file is generated (date).TXT with content like this:
   PAYMENT,HEADER,25112024,,1
   PAYMENT,MULTIBACS,09066612345678,mysupplier,401904,12345678,214.60,25112024,paymentref
   PAYMENT,TRAILER,,

   The import fails on Santander with message: Invalid Record Total information.

   Modifying the file to include the total value of all transactions and the number of transactions solves this problem. This file works:

   PAYMENT,HEADER,25112024,,1
   PAYMENT,MULTIBACS,09066612345678,mysupplier,401904,12345678,214.60,25112024,paymentref
   PAYMENT,TRAILER,214.60,1

   note after the trailer 214.60 = total and 1 = number of transaction lines in this file.

   See also: I've attached the Santander specification for the file format. See page 3, reference to column C and Column D.

   The repsonse to my support case was to be told to post the bug here... seems a weird request, but sure...
   "The best way to get our product team to consider this would be to create a new product Idea on this, which is submitted to our product team who then go ahead and make changed based in priority."

   The santander batch file does not follow the santander format. In the past Santander used to accept the file anyway but they have now started rejecting it.

   Bills > Make Payment > Pay from (santander), Method = Create Payment File
   Batch… more

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   submitted  ·  2 comments  ·  Business features  ·  delete…  ·  Admin →
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10. New invoicing - Retain formatting and special characters in Contact 'To' field

    It's good to see you have extended the period before removing classic invoicing because I still need to revert to classic for certain features that are missing from the new system, namely:

    1. The ability to copy invoices to Bills and PO's - this is an important feature that I use regularly
    2. Send invoices via Xero network - again this is a feature that has been useful especially for invoicing between subsidiaries.
    3. Save and continue feature, I don't like the auto save feature because it continues to update the history and notes while I am still adding details to the invoice and is adding excessive notes that are unnecessary.
    4. In the email feature it adds the word "amp" when the symbol & is used in a contact name - this never happened with Classic invoicing.

    In short there is nothing in the "new" invoicing system that I found to have made this process all worthwhile, it has been nothing short of frustrating and brings to mind the old adage: "if it ain't broke don't fix it!!"

    It's good to see you have extended the period before removing classic invoicing because I still need to revert to classic for certain features that are missing from the new system, namely:

    1. The ability to copy invoices to Bills and PO's - this is an important feature that I use regularly
    2. Send invoices via Xero network - again this is a feature that has been useful especially for invoicing between subsidiaries.
    3. Save and continue feature, I don't like the auto save feature because it continues to update the history and notes while I am still adding details to the invoice… more
    5 votes

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    3 comments  ·  Business features  ·  delete…  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Appreciate your feedback here, Helen. We already have existing idea that we've added your vote to for the first 3 points you've shared. You'll receive any updates of progress for these separately. I'll just adjust the title for your idea here to reflect your last point around the formatting of a contact name. We'll let you know if there is any change planned for this, here.

11. NZ Payroll - Sick leave entitlements to automatically accrue when employees are included in any future pay run following their entitlement.

    As a Chartered Accountant, I’ve observed an issue in Xero’s handling of sick leave entitlements that I believe warrants improvement. Currently, if an employee is not included in the pay run closest to their sick leave entitlement date, the entitlement does not accrue. This creates a significant gap in compliance with employment obligations and adds unnecessary administrative burden to correct.
    To enhance the functionality and flexibility of Xero's payroll system, I think that sick leave entitlements should automatically accrue when the employee is included in any future pay run following their entitlement date. This adjustment would ensure compliance with employment standards and streamline the payroll process for businesses and their advisors.
    I believe this change would provide considerable value to Xero users by reducing errors and making the system more intuitive. I’d appreciate support from the community to bring this to the attention of the development team.
    Thank you for considering this improvement.

    As a Chartered Accountant, I’ve observed an issue in Xero’s handling of sick leave entitlements that I believe warrants improvement. Currently, if an employee is not included in the pay run closest to their sick leave entitlement date, the entitlement does not accrue. This creates a significant gap in compliance with employment obligations and adds unnecessary administrative burden to correct.
    To enhance the functionality and flexibility of Xero's payroll system, I think that sick leave entitlements should automatically accrue when the employee is included in any future pay run following their entitlement date. This adjustment would ensure compliance with employment… more

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    4 comments  ·  Payroll  ·  delete…  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your feedback of how Xero handles sick leave entitlements, Natalee.

    I've made sure this is shared back with our product team, and while we can understand the reason for change you'd like to see here, we want to be open that this isn't something we have planned in the immediate future.

    Right now, if an employee isn't included in the scheduled pay run when their leave anniversary date falls, you'll need to do a manual leave adjustment to grant the employee the missed entitlement.

    If there's any news of change for this, we'll update you here.

12. Invoicing - Option to add outstanding amounts to subsequent invoices at the bottom.

    Could you enhance customer accounts by automatically adding outstanding amounts from previous invoices to the next issued invoice as a separate line item called 'outstanding fees'? This ensures customers can pay the full amount due, not just the current invoice.

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    submitted  ·  1 comment  ·  Accounting features  ·  delete…  ·  Admin →
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13. AU Payroll - Two employees on Grow plan, or the ability to tack on employees

    The new Grow subscription only allowing for one employee is really tough for accountants operating in the micro-business space, as many of the small businesses that I have been working to get onto Xero are either married couples or two business partners who need exactly two payroll employees, with no intention to grow beyond that number.

    Having to jump from Grow to Comprehensive just to add a payroll user is prohibitive for a lot of my clients, and knowing that this is the case is stopping me from recommending Xero as a product where it would have been a no-brainer six months ago.

    It's still amazing software so I hate having to consider other alternatives when clients ask me for product recommendations. Is there any chance the Grow subscription could be expanded to include two employees or, alternatively, for there to be an option to add payroll for more employees at a monthly fee as per some of the older plans?

    I understand that the segment of business I'm operating in might not be the one that Xero is going after but it would be tremendously helpful and I think a lot of clients would perceive it as an act of good faith.

    The new Grow subscription only allowing for one employee is really tough for accountants operating in the micro-business space, as many of the small businesses that I have been working to get onto Xero are either married couples or two business partners who need exactly two payroll employees, with no intention to grow beyond that number.

    Having to jump from Grow to Comprehensive just to add a payroll user is prohibitive for a lot of my clients, and knowing that this is the case is stopping me from recommending Xero as a product where it would have been a no-brainer… more

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    submitted  ·  2 comments  ·  Subscription & support  ·  delete…  ·  Admin →
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14. Repeating Invoices - Use updated inventory Unit Prices on repeating invoice templates

    When you update the inventory selling price of an item you expect that this is reflected when a repeated invoice is generated. This is not currently the case. The price is ONLY updated when you edit the repeated invoice. Please have an option box on the repeated invoice that allows inventory price updates on generation. Currently waste hours and hours and make mistakes every time an inventory item changes price. Logged support cases about this for years but trying here now. Huge time saver.

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    submitted  ·  13 comments  ·  Business features  ·  delete…  ·  Admin →
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15. Online/Offline synching, to enter data when no internet connection.

    Offline/Online Syncing Xero Accounting Desktop Program which allows for Backup?
    When you dont have internet connection and you need to keep the staff working, obviously the file is not distributed to the cloud, but when the computer gets internet access it Syncs all of its data with the cloud. Xero, when internet connection is lost, you could still use all the same functionality, then once it gets online then it Syncs all the information with the cloud.
    What does everyone think?

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    1 comment  ·  Settings & user roles  ·  delete…  ·  Admin →
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16. Sort/Filter Manual Journal Search Results

    Currently you are unable to concurrently search and sort results in manual journals, and can only do one or the other. Searching resets the sort to default (newest first), and sorting clears search parameters.

    Please consider adding the ability to do both.

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    0 comments  ·  Accounting features  ·  delete…  ·  Admin →
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17. Reconciliation - Auto fill line with remaining total

    We have a lot of transaction that include GST, but only on part of the purchase. (Mobile catering business where we shop a lot in supermarkets.) When adding details, it has been very helpful to have the transaction already split into two lines for GST-able component and GST-free component. When entering the amount of the payment that includes GST, (which has to be calculated as receipts mostly show GST included), it would be great if the GST-free line auto-filled with the balance. Obviously this wouldn't solve every breakdown of expenses, but it would save having to use the calculator where there are only two lines to fill in with details. This would save me so much time and effort...it would also solve extra time spent on redoing calculation when fat fingers hit a wrong button!)

    We have a lot of transaction that include GST, but only on part of the purchase. (Mobile catering business where we shop a lot in supermarkets.) When adding details, it has been very helpful to have the transaction already split into two lines for GST-able component and GST-free component. When entering the amount of the payment that includes GST, (which has to be calculated as receipts mostly show GST included), it would be great if the GST-free line auto-filled with the balance. Obviously this wouldn't solve every breakdown of expenses, but it would save having to use the calculator where… more

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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Not something we have immediate plans for but appreciate the detail in your idea here, and we'll start to get an idea of the votes from community in this.

    In the meantime, will be dependent on how you enter transactions, but perhaps Bank Rules could enable you to apply based on proportions?

18. Expenses - Option to submit NIL mileage claim

    Allow users to put in mileage claims at a nil rate per mile.
    This would allow the invoicing team to pick up mileage to charge to clients that is not claimed by operational staff: for example, where operational staff have a vehicle provided by the company.

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    submitted  ·  1 comment  ·  Business features  ·  delete…  ·  Admin →
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19. Improved and transparent user consultation prior to implementing changes.

    Xero made a lot of noise about how good the 'new invoicing' feature would be. Users gave plenty of feedback early on when new invoicing was optional, both in comments and by not switching over to new invoicing. Xero proceeded with the change seemingly unaware of the negative mood amongst users to the new invoicing feature.

    The product ideas section show, only in it's first 5 pages, 43 product ideas about new invoicing. Many of these product ideas are requests for previously available features to be made available again. Many of the ideas are under consideration or being worked on.

    This shows that users liked new invoicing far less than Xero first believed they would. This shows that the process that Xero used to gauge users' response to the changes, that process was deficient because it reported back to Xero that new invoicing was ready for release when it clearly wasn't.

    What's needed here is a more transparent process and more honest communication from Xero with its users.

    Xero made a lot of noise about how good the 'new invoicing' feature would be. Users gave plenty of feedback early on when new invoicing was optional, both in comments and by not switching over to new invoicing. Xero proceeded with the change seemingly unaware of the negative mood amongst users to the new invoicing feature.

    The product ideas section show, only in it's first 5 pages, 43 product ideas about new invoicing. Many of these product ideas are requests for previously available features to be made available again. Many of the ideas are under consideration or… more

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    7 comments  ·  Business features  ·  delete…  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Appreciate your feedback, Martin. I can assure you throughout the build of new invoicing we have engaged and tested out features with many different users. To keep customers informed throughout we have shared blog posts and regularly update our Xero Central page with what's been delivered and what's to come.

    Being such a widely used feature, we have focused on features that suit majority of our customers needs. We appreciate some customers still want to see more development and we are continuing to enhance this new invoicing experience.

    Our products teams have conducted lots of research and testing to refine deliveries, and Xero Product Ideas here is another great way for us to understand what matters most to our customers - As you noted, we are listening and keeping users updated as developments progress with the status updates.

    We understand our customers would like to be more involved as we continue development across our products and features and I encourage anyone that would like to help with this to sign up to our research panel.

    Appreciate your feedback, Martin. I can assure you throughout the build of new invoicing we have engaged and tested out features with many different users. To keep customers informed throughout we have shared blog posts and regularly update our Xero Central page with what's been delivered and what's to come.

    Being such a widely used feature, we have focused on features that suit majority of our customers needs. We appreciate some customers still want to see more development and we are continuing to enhance this new invoicing experience.

    Our products teams have conducted lots of research and testing to refine deliveries, and Xero Product Ideas here is another great way for us to understand what matters most to our customers - As you noted, we are listening and keeping users updated as developments progress with the status updates.

    We understand our customers would like to be more involved as we… more

20. Contact - Indicate if customer receives e invoicing

    Please could you add the ability to select on the customer contact card if invoices are sent by e-invoice or not. Some customers prefer e-invoices, and some are not set up for e-invoices.

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