Enter your idea

I understand that Xero had to take their software onto a new coding platform at some point to effect some of the items we have been asking for for years (f.ex the ability to choose from multiple addresses) and to keep up with a new security environment. Cool.
I don't understand why the functionalities offered on the older platform were not the easy first thing to put into the new platform, and then added onto from there.
It looks like perhaps somebody sold Xero a lemon of a platform to build upon, and now they have to suck said lemon.

You are so right Damon - but the XERO rule is if users want something lets double talk them and do something that is not wanted - like the new invoice!

It is crazy for a supplier not to listen to its customers - I do not understand why XERO treat us with such contempt.

Hey Kelly

If they are listening rather than giving us the runaround just duplicate the functionality and make your salary payers happy. Feels like Xero is on a mission just to wind us up.

Customers in this thread and others have described dozens of missing features and showstopper bugs. You're talking about fixing eight or ten of them.

Let's stipulate that the upgraded version is unavoidable, inevitable. If you were truly listening to your customers you would commit to feature parity before sunsetting the classic version.

Is everyone aware of the many other Discussions about how useless, cumbersome and awkward New Invoicing is?
Go vote and comment on those too.

I support the effort to escalate this to executive management. It's clear the product team is completely off the rails on this.

Hi
I have also emailed the CEO and company secretary.

I'm astounded that this issue was not fixed a week after the update! Did the tech's not test this?? Amazing.

Lets hope we get a result in the near future.

Thanks Chris

Have emailed both CEO and company secretary. Lets keep pushing forward and appreciate any action taken to get Xero's attention.

Julie and Damon

I have started to print the comments I see about not just New Invoicing however other issues as well where the ZERO team is failing to perform. KEEP CONTACTING them.

I will deliver the printed copies to the Auckland Directors personally at their homes in the hope if they know what is happening then they may do something about the XERO non-performance.

ALSO

If I get enough support, I may be able to have a item ADDED to the next XERO AGM under general business. I have been successful in the past however it takes a lot of work

Keep sending commnets and you never know they may one day pay attention!

I have emailed ceo and company secretary on new invoicing as well as other basic functionality still missing like supplier statements, disputed flag, supplier credit limits, ability to "pay" credit notes, missing bank payments off the cashflow forecast etc etc.

Sadly a standard response so far as below :-

Thanks for reaching out to ceo@xero.com - I love hearing from you and getting your feedback.

Emails to this inbox will be monitored by the Xero team and we’ll do our best to respond where possible.

If you have a support query, please continue to reach out via Xero Central. For all feature requests and product ideas, please go to Xero Product Ideas.

Best wishes,
Sukhinder and the Xero team

All we can do is keep "spamming" them here and no social media. Their lack of communication is atrocious!

Thanks - have emailed in the hope that this will get some hearing.

Agree - would be good to for someone to post on Facebook or some other media or even better go to someone higher up at Xero - as this really is a step backwards and I suspect if they proceed (please no) that they will bring in same format for Bills also - which will be just as bad.

Does anyone have connection higher up at Xero and connection with media to get some real outside discussion going.

I've just quickly scrolled through the 3 pages of comments from Xero users and from what I could see, no one seems to be enamoured of the new invoicing format. Surely that should tell Xero admin that they have a ton of dissatisfied customers. And dissatisfied customers have a tendency to take their business elsewhere and tell everyone they can think of about their bad experiences. That is where social media really comes into its own. You do a good job, we will tell the world; you do a bad job, we will tell the world.

Kelly, you state you have made some changes which will be beneficial for us, (the user of your programme, us, the people that pay to keep you employed) Adding a bin icon is not new, it was on the old format.
What would be helpful us to reduce the number of steps in processing in the new format. For instance to add a new client, I now have to enter the name, tab, enter and tab another 13 times to get where I can save. OR I can type the name, tab, enter and then go to the mouse to 'save' All of this is double if not triple handling. The old format saved the new client automatically. It would be interesting to know how many clients complained about the old invoicing format. If I was really cynical I would say that you were changing the format simply to justify your wages. After all if it is all running smoothly, the Tech Support department could probably be halved.

These things are so irrelevant to what is actually missing in the new invoicing system, leave the classic invoicing as it works the way users prefer, there is so many options that are used in the classic invoicing that work well and are not in the new invoicing. I moved back to the classic invoicing as soon as the new invoicing became available and will NOT use the new invoicing again until things are rectified. You CANNOT discontinue something that works well for your user. XERO PLEASE LISTEN TO YOUR USERS THEY PAY YOUR SALARY. There are other programs out there that we can all move to, but using Xero for the past 6 years has made me so frustrated time and time again that you dont listen to what users WANT.

I just checked the new invoicing to see if it allows me to do bulk invoicing like the old system and it doesn't. Under the old version I have multiple groups that get invoiced a membership depending on their tiers. I have been able to generate one draft invoice which then allows me to create the same invoice for everyone in that group and then approve them all at the same time. Some have up to 30 in a group and it saves so much time when you have over 100 invoices to do.
The new version doesn't appear to allow it that I can see as when I switched while trying to do it for a group instead I get a message it doesn't have a contact name and the next invoice number would be allocated.

If it's to do with the old platform that this change has to happen then everything on the classic should have been moved over not be done piece meal like you are doing then adding things on the way as people complain.
Plus this should have been sorted before making your customers use it and retiring Classic - you have gone backwards on this badly. It's what I would expect when you first started out years ago and actually listened to people about what was missing or their suggestions on what was needed or wanted.

The screen view is still horrible and despite multiple complaints on the view it's had nothing done about it and I haven't seen anything to say this is going to be looked at.

Has anyone else worked out how to do a bulk invoicing in the new version or do we have to do individual ones all the time and using "copy to" for the next client who has exactly the same invoice details.

I should bill Xero as doing over 100 invoices like this is going to take up so much time. I feel for everyone who has way more invoices than this to issue and send out each month.
Also does anyone have a suggestion on another NZ based accounting option, I have another client who doesn't issue invoices at all as they are a POS mainly and any invoices that are issued are done outside of Xero via a Hospitality program but does need bill entry etc, the Starter version isn't suitable as it only allows 5 bills a month and we need to enter more than that so she has to be on the Standard which is a higher fee and basically a waste of money for her. Not interested in using MYOB as I don't like that one either. I looked at Hnry but that also doesn't work for her.
The only one I have been able to find that is pretty competitive as far as what I need is "Reckon" that is giving 50% off for 6 months but I think it is AUS based but still cheaper after conversion to NZ$ and has more options for their Accounting Plus plan which would probably be suitable and much better than Xero's Starter plan is. Has anyone used this one or knows a bit more about it?

Time Xero realised their customers maybe starting to look elsewhere for cheaper options that have basically the same if not more functions. Pity they have such a hold on customers that it can be difficult to change over to someone else, especially when you have multiple clients and then it can also depend on other factors outside of your control in regards to moving to a new program e.g Accountants, Auditors etc who all use Xero and won't use anything else.