Homepage - Simplify layout
The beta version of the new Xero layout. updated interface feels overly busy and cluttered, which makes navigation more difficult—particularly for clients who manage multiple bank accounts.
I believe users should have the choice to switch to the new layout when they’re ready, rather than being automatically transitioned.
Additionally, clients pay for Xero to streamline their financial management, not to have advertising pushed at them.
The current design detracts from the user experience and makes it harder to find and complete tasks efficiently.
Hi team, we thoroughly appreciate all the feedback we’ve received from customers about the new homepage experience. We hear you and are committed to providing more customisation options, which’ll help with some of the pain points raised in this idea.
Currently we’re exploring the ability to resize widgets and simplify widgets and allow you to remove charts, and as you'll see from my recent update on another idea we have plans for exploring 'views' in the coming months.
It’s worth noting that currently you can "Customise" the homepage to remove widgets that you don’t want to see and simplify your view.
We’d also like to acknowledge feedback here on the red colouring - To provide some insight this was intentional, and is used to highlight what needs attention, which actually came from our early feedback and testing. However, we appreciate hearing from more users on this and will continue to monitor this closely.
I’ll keep you updated on progress that’ll improve your use of the homepage here. Thanks!
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Sue Scott
commented
The new Homepage is cluttered and overwhelming. My husband took one look and blanked out! I had to sit with his Homepage and delete EVERY box except for the Sales Invoices one. So now his "overview" of his own company has taken a complete backseat in contrast to the old Homepage where he had the information on his Homepage even if he chose not to look at it. He absolutely hates it, and I have to agree with him, it's appalling, overly cluttered, overwhelming and obscures the essential day to day elements you actually need to use.
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Donna Wallace
commented
I spent a lot of time customising my homepage the way it worked for me. Now I have to do it again. I gave up after about 20 minutes because it was not easy to do. The widgets are slippery and sensitive and seem to move where they want to go. The double sized widgets do not fit as nicely as they did before. I cannot display the same information on the homepage as I did before because the widgets don’t fit. This is after deleting the ones I don’t want. So valuable time has to be spent rearranging widgets again and getting used to a new homepage that is no improvement over the last. Will we have to do this again in a few months time when Xero again decides on a new font and new jargon????
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Ryan Wimmer, CPA
commented
I'm on a large screen but don't want 4 columns. It is overwhelming and doesn't add any value. I'm not starved for information on a single screen, I scroll down to view more.
Reconciliations happen with two sides. Everything else is single. It doesn't flow.
If you find it absolutely necessary to provide 4 columns of information I would suggest a top level column limit option. 4, 3 or 2. And then resize down as screen size decreases as you have now.
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Rodolfo Larsen
commented
The main problem with the new layout is that it is difficult to use on small screens. XERO developers should be forced to use small screens to understand the problem they created.
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Nicola Holdaway
commented
Is anyone at Xero going to respond to all these comments that are all saying exactly the same thing.
Users are clearly unhappy and frustrated with the new imposed layout, and yet no one from Xero has commented in 2 months.
There are some very clear reasons why the new layout does not work, yet users who have taken the time to comment are not getting any feedback or action.
Is the plan to just ignore the comments and force the new layout on users?
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Jenny Lloyd
commented
I agree with everyone else, I don't like the new layout of the homepage. It is extremely frustrating, and all the other things everyone else has described.
Please keep the old layout -
Jamie Heim
commented
I do not like the new layout. Please keep the option to continue with the old one.
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Rachael Matheson
commented
the new layout is messy and agree with others - terrible! please keep the existing one.
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Daniel Nordstrand
commented
The new layout is terrible, there should be an active option for permanently opting in or opting out of the continuous unhelpful updates and changes that keep happening, each of which cost us with the continued cost increases to cover these useless updates, if it is forced on us by February the 16th with no way of keeping the old system I will be actively looking for a different accounting platform.
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Daniel Nordstrand
commented
The new layout is terrible, there should be an active option for permanently opting in or opting out of the continuous unhelpful updates and changes that keep happening, each of which cost us with the continued cost increases to cover these useless updates, if it is forced on us by February the 16th with no way of keeping the old system I will be actively looking for a different accounting platform.
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Shona Whitehead
commented
The new layout is busy and seems to try to solve a problem that didn't actually exist.
- It just looks like something from a decade ago which makes for an uncomfortable UX
- The horizontal vs vertical format is a retrograde step. At the very least it would be good to have the option to choose your preference
- The ability to make the widgets large or small is OK but really we should be able to resize with more options.
- In addition, the new way of handling expenses is not as slick as the previous version (two widgets).
I've tried the new layout and reverted to the old one in the hope that you take on board the extensive feedback from your users before mid-February (as you have done previously when "new" was not as good as "old") and allow the old version to remain until you address the many issues highlighted.
Thank you -
Martin Imber
commented
The new layout is too busy and I have to scroll a lot to see what I want. I need options to remove the graphs and make the boxes smaller - much smaller! I don't like the way the expenses to review box is so big with virtually nothing in it. In general, I liked the old layout much better.
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Niki Porajski
commented
I agree with these comments.
Who at Xero is making these changes and not listening to its customers who have to use the software?
Are you trying to justify your Job, by making unnecessary changes?This new format for the home page is terrible, last year you made changes to the invoicing format and still haven't fixed the "clunky" bugs. Takes me twice as long to enter my invoices and now you change the homepage which is going to decrease my productivity yet again!
I'm begging again, please listen to your customers and keep the original homepage.
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Karen Hughes
commented
Thanks to the inability of Xero to understand or respect their client's needs, my inbox is full of comments/ideas/suggestions/complaints and I'm having to unfollow all things related to the homepage.
When will Xero ever start to understand their client base?Kelly Munro, we are fed up with your patronising.
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Lisa Dickson
commented
I am really concerned about who keeps making the decisions to change clean and clear screens to these awful overly cluttered and messy formats.
They are not user friendly.
They add a huge amount of clutter, noise and overwhelm.
They make it much harder to see the key facts on the homepage.
They have a huge negative impact on the end user experience.
We are receiving a huge number of client complaints.Xero, you are self-sabotaging a brilliant product.
Please stop and consult your users before you ***** Xero up beyond repair.
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ROSA-LEE PISANI
commented
keep the old format Please :) I find the new format too busy and confusing! thank you
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Elena Kang
commented
I do agree with 'Please allow us the option to keep the old layout.'
It is important to us.
The new one does not match my need, I only need the most simple functions on the home page- If I need more, I can find it myself.
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Cindy Knight
commented
Way too busy and cluttered - the previous one was much better
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Beverley De la Harpe
commented
I completely concur with the comments made about the noisy, inefficient new 'look' for Xero. Not designed by those who are in the cold face using the product every day. Way too inefficient. Why reinvent the wheel? Sure make some changes for efficiency sake, thoughtful, helpful useful changes. Though this?
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Adrian Jones
commented
The new layout is awful!
I agree with previous comments, with multiple bank accounts it is cluttered and confusing.
Please allow us the option to keep the old layout.
Perhaps in order to find out how many people don't like the new layout, you could add a vote box to pop up when you first login, with the option to vote on the new layout whether you like or dislike, before the compulsory switch date. This gives every user the opportunity to have their say. Hopefully then you can find out how many users like or, I suspect don't like the change, and perhaps you will consider keeping the old layout.