Xero Mail - Send as @company-name.com not message-service@post.xero.com – Share and support customer ideas for Xero

Xero Mail - Send as @company-name.com not message-service@post.xero.com

Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.

Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.

480 votes

AdminXero Team (Admin, Xero) shared this idea · 27 June, 2013 · Report… · Admin →

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 21 October, 2026

Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?

Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

We’ll provide another update here as soon as there is more progressive news to share.

Show previous admin responses (5)

In discovery ·

AdminKelly Munro (Community Manager, Xero) responded · 12 March, 2026

Hi team, we appreciate the on-going support and feedback we’re receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

For the time being we’ll shift to In discovery and I’ll return as soon as there is more on this to share.

Accepted ·

AdminKelly Munro (Community Manager, Xero) responded · 23 July, 2025

Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

When there is opportunity to pick this up, I will share any news with you all here.

submitted ·

AdminKelly Munro (Community Manager, Xero) responded · 21 February, 2025

I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

We’ll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

Not in pipeline ·

AdminHannah G (Admin, Xero) responded · 18 October, 2023

Hi everyone, thank you for your thoughts and feedback to the idea here. We understand the interest and rationale for why you’d like to be able to send from your own company address when sending items from Xero.
This capability is something our product teams have reviewed multiple times, however being transparent with you all the road to developing a feature of this kind is rather complex and requires extra steps outside of Xero for customers to enable, and possibly impact delivery and spam control through the process. For the time being, this is not something that we have planned to develop.
To confirm how this currently works, when you send emails from your Xero organisation, these are are sent from our email message service. If your customer replies using ‘Reply to’ from the email they’ve received, their reply will go to the ‘reply-to’ email address that has been set up in your email settings – You can check and edit this where needed following ( https://central.xero.com/s/article/Email-settings?userregion=true#SettheReplytoandEmailname ) our help here ( https://central.xero.com/s/article/Email-settings?userregion=true#SettheReplytoandEmailname ).
We appreciate this is not the news you’d like around this but do want to be upfront with you all here to help you make the best decisions as needed for your businesses.

submitted ·

Rudi Moritz responded · 28 March, 2022

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Hollie Lean commented · 14 September, 2022 11:59 · Report

I Agree, we have a lot of manual handling at present as the director wants everything to come from the company branding.

Submitting...
Josh Plank commented · 01 September, 2022 14:12 · Report

I also agree as my larger clients struggle to find quotes/invoices ect sent from my Xero account as they search for @my-business-name.com not knowing it's actually sent via a xero domain.

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Dianne Graves commented · 29 August, 2022 13:09 · Report

I agree this is a significant and urgent problem with clients missing the invoices sent, leading to frustration and wasted time of both client and our business.

Submitting...
Rochelle Turner commented · 24 August, 2022 13:31 · Report

Be able to amend the default email from a Xero email address to our own when sending out tax notices so that they are less likely to go to our client's junk folder.

Submitting...
Adam Livesey commented · 10 August, 2022 10:53 · Report

Having many clients not receiving email becuase of this, meaning we spend extra time in calling clients chasing up invoices,

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Ty Palmer commented · 27 July, 2022 19:11 · Report

Urgency in implementing this idea is important. Sending commercial invoices to clients from 'messaging-service@post.xero.com' is HIGHLY unprofessional especially when you are emailing tech clients. Other software we are trialling already have this feature implemented.

Submitting...
Matthew Roy commented · 31 May, 2022 21:59 · Report

Suggest this could be implemented as follows:

1. Using PHPmailer plus page to populate SMTP settings. Likely want to include Oauth. Some user education content about SPF, DKIM and DMarc will probably be necessary

2. Pop up window that populates a webmail email using credentials provided by users. This is fairly common in many SaaS services

Submitting...
Marc Banyard commented · 17 May, 2022 08:04 · Report

This has been requested multiple times when the site was community.xero.com but since they have migrated over to productideas.xero.com they have all been removed!

We are desperate to be able to send emails via Microsoft 365, this should be a really simple thing for you to setup especially as you are already sending emails.

Please can you look at getting this basic feature request actioned.

Submitting...
Faye Thorne commented · 11 May, 2022 23:19 · Report

Xero emails are not getting through customer spam filters, in our opinion this is an essential item

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Wendy Lonergan Spear commented · 05 May, 2022 21:05 · Report

Please can this problem by prioritised as URGENT.

It is causing us to look very unprofessional when our emails appear to be coming from the wrong sender name and a name unrelated to our company??

This really should not be happening in 2022

Your quick action to correct this would be most appreciated.

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OptiTel Accounts commented · 13 April, 2022 00:54 · Report

SPF should be valid - especially if your getting spoofed all the time.

GET ON WITH IT - or we will use competitors which actually allow this

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OptiTel Accounts commented · 13 April, 2022 00:50 · Report

HURRY UP ALREADY you should be able to implement this its not hard.

If your need help let us know - we can do it in 5 mins. this is crazy that in 2022 and the amount of users you have you haven't done so.

there are planty of competitors that do so i'd hurry before they move onto better things...

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