Enter your idea

Sorry Ashkay. This should be core functionality, not something that I have to pay £500 per year for

That is true Perry. However, we are where we are.

Nobody should have to pay for an add on to do something we’re already paying zero to do.

I would like to hear more about this.
richard at room101 dot co dot uk

I'm having significant problems getting my invoices submitted to a large corporation whose IT department has no intention of whitelisting Xero's email server.

It is absolutely unacceptable that Xero has stated that they have no intention of implementing this feature. We pay a subscription service so that Xero can continually update the product and maintain compliance with industry security and accounting requirements.

So many of our invoices are going to spam now, because Xero stupidly uses one email address for sending out all their customers invoices across the world. So if one xero customer abuses this and gets labeled as spam, we all suffer.

Xero absolutely needs to make this a priority.

+1
Please resolve this to stop invoice emails going to the junk folder.

Agreed on this. We are starting to get rejected invoice emails from some of our customers. They have no reason to recognize a Xero domain name.

As a web developer I am amazed this is not a feature that is part of Xero when many of your competitors do have this function in their software, as others have mentioned. This does and will continue to cause Xero customers headaches when invoices are blocked for looking like spam.

I like Xero in many ways but if this feature remains missing I may be forced to consider moving to another accounting platform.

Why hasn't this happened yet?!

bumping this as it's important

This is very important!!!

This is a HUGE issue for us. AOL and Yahoo constantly block our Xero emails (directly impacting our ability to get paid because clients never see the invoice) All our other systems like Hubspot, Zendesk, etc send using our domain and a specified email address (ar@domain.com etc). We just add the appropriate SPF and DKIM CNAME records and it works great. They ALWAYS get emails from Zendesk. But from Xero? Depends who their email is with. I realize it's easy to say this is an issue with AOL/Yahoo because the Xero emails ARE spf/dkim compliant. But they get blocked anyway and it's the only system we have this issue with.

For people that choose to use Xero to send the email - you should include the bounce error in the notification emails that a Xero email bounced. It's impossible to troubleshoot. It's usually a typo,but we've had a few instances that the email address was 100% correct - but still bounced. We had no idea why.

IT professional here.

What a load of rubbish. Leave the complex to those willing to do it, for everyone else they can use the current as the default.

What are others using? - time to move platforms.

Bit of a no brainer really

+1 - Please, We are an IT Comapany and our own software is flagging the emails as impersonation, The messaging-service@post.xero.com email has been flagged as spam in many systems because anyone, Even scammers, can purchase a xero subscription and send invoices to whoever they want

+1 (more if I could)

It seems many company firewalls are now explicitly marking messages from messaging-service@post.xero.com as spam, or in some cases deleting them without even reaching the recipient's inbox. I have examples of both from my clients. This is despite the Xero address passing SPF / DKIM / DMARC checks.

PLEASE give us the option to set up DKIM records on our own domains so we can authorise Xero to send email using our own domains.

First, it's not that complicated for them to implement. They're just not interested in doing it.

We're switching to Zoho books. It supports DKIM/SPF authentication, and also addresses two other big issues we have with Xero. The only reason it's taken us so long to do it is that we're a small company and moving 2 years worth of records over is a bit of a process. I'm hoping to get to it before the end of the year so we can ditch Xero. Zoho is slightly less expensive for us as well.

Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

As other have said, this is an extremely critical and urgent feature.
I spent an awful amount of time chasing prospects and customers alike because quotes, invoices and purchase orders, more often than not, get stuck in their spam folder.

It looks extremely weird to our customers when the payment links and emails from Stripe use our domain but somehow the invoice and quote don't.

Please make this feature a priority.