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Yes I agree with Perry,

Questions are a bit strange.

1) Obviously admin
2) Yes, of course. I mean, any mid-sized business has more than one email address.
3) No, the setting has to be at the company level. If I separated my business in different organisation, there's a 95% chance they are different company - using different email.

But, really, what we need is a way to authenticate our domain with DNS records (DKIM, SPF) so we can simply choose our own service to send the emails.

Any mid-sized business who need this stuff can set this up in 5 minutes with their IT company.

While I'm cautiously optimistic about this update, I'm not convinced this will happen in my lifetime. The questions being asked are part of the reason why, and it kind of shows that Xero doesn't seem to grasp the problem at hand.

The domain authentication would apply to any number of emails being used. It's simply authorizing Xero to send an email through our mail server and nothing more. It has nothing to do with the number of email addresses used, and it has nothing to do with the number of people who might send emails. That's a completely separate issue that's a new feature and shouldn't be involved in this.

The fix here is literally a day's work for a reasonably good programmer to implement. It is not complicated, but once again Xero is overthinking it. Stop doing that.

If a Xero account has more than one company, then the domain setting should live at the company level, not the account level. That is, If I have Company X and Company Y, and they have different domain names, then there should be a setting for each one. Put this in the company settings and make it editable by admins only.

Number of email addresses is irrelevant. That's a separate question/feature.

Thank you for at last applying yourselves to something useful which people have been asking for for years, instead of more AI guff which nobody asked for.

Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?

Adminstrators only

Does your domain have more than one mailbox associated with it?
Yes. It would be good to be able to use different sender addresses with different template sets, to maintain brand identity.

Would you want to use the same domain across more than one Xero organisation?
Potentially, yes!

Thank you for providing an update - this is something we have wanted for a very long time and is a critical step towards having Xero as a one solution platform.

1. Admin only, to keep the control in place.

2. We have multiple mailboxes on our domain but would want to send it from our accounts@domain.com email.

3. Yes, a different email for each different organisation to keep things very separate (as each organisation is a different legal entity).

We have different accounts emails for each organisation on each domain, it would be great that they have accounts@org1.com sending emails from org 1 and accounts@org2.com sending emails, chasers and invoices from org 2.

This is a very important issue for us and I'm sure many other users so would be helpful to have regular updates.

Thank you for finally providing an update.

1. Admin only

2. Strange question. We'd setup authentication (DKIM) on the whole domain. It would be helpful to be able to set the from and reply-to addresses in various locations (e.g. email templates), with a default value configured on the Xero org.

3. Potentially. Please add support for this. I've had issues in the past with Atlassian services when I couldn't authenticate my domain with different products of theirs as they used the same DKIM DNS names (but different values). Suggest adding some form of Xero org ID into the DKIM DNS record name.

Finally, please can you keep us updated on a regular schedule, e.g. every 2 weeks. Without that we have no way of knowing if this is actually progressing again or being ignored. Thanks.

1. Admin only.

2. We have multiple mailboxes, but we would only send Quotes/Invoices via one mailbox. However, it would be a different mailbox from the one the user is logged in to in Xero, so we need some flexibility. E.g. I'm logged into Xero as tom@, but invoices might be sent from admin@.

3. We only have one Xero organisation.

1. Who should manage custom email domain settings?
Admin only

2. Does your domain have more than one mailbox?
Yes, but we'd only need one email address at our domain for Xero to send from. I would like the ability to choose what email address that is rather than it using the email address of the Xero user logged in, so all invoices/statements no matter which Xero user sends them come from a consistent email address e.g. accounts@mydomain.com

3. Would you want to use the same domain across more than one Xero organisation?
Not needed for us now. But I can see that would be useful for others, and perhaps us in future.

Setup suggestion: 1) Administrator enters domain and sending email address in Xero. 2) Xero presents some DNS records for SPF and DKIM records to customer. 3) Customer enters those DNS records on their domain to authorise Xero to send mail from customer's domain. 4) Xero validates the DNS records.

We've built a similar setup for our Stantia CRM system utilising SendGrid API which provides the email sending as well as DKIM-related process.

1. Admin only
2. Yes. More importantly, we trade under three different brands, and it would be better if we could register more than one domain.
3. We only have one Xero organization at the moment, but this could change so the provisional answer would be yes.

1. Who should manage custom email domain settings?
Administrators only. Custom domain configuration is not a day-to-day user function and should sit in the settings at the Xero account/organisation level, restricted to Admins.

2. Does your domain have more than one mailbox?
Yes. Private domains often have multiple mailboxes (we use Office 365). To be clear, we’re not asking for an Office 365 integration. We simply want the ability to send from our domain through an SMTP relay service such as SMTP2Go, which already handles SPF, DKIM and DMARC compliance on our behalf.

3. Would you use the same domain across more than one Xero organisation?
Yes. We’d like to use the same domain across our Xero organisations. We also expect many other Xero customers will want the flexibility to set a different domain per organisation, so both options should be supported.

1. Just Admins - Why on earth do you have to ask this??
2. Odd question - But - One sending account, accounts@domain.com - But multiple receiving accounts.
3. One domain per organisation.

@Adam Romain - I do not understand why you would assume that larger companies do not use cloud email. Even if it were the case, even small companies suffer from the same issue of invoices being marked as spam.

We have an annual turnover of nearly £1m. We choose to use Google workspace, albeit with our own domain name, as it suits our 24/365 operation. After 40 years in IT, I am quite capable of following instructions on how to setup DKIM and SPF.

However, evan small companies, using cloud email, deserve to have an email system that does not predispose their invoices to being marked as SPAM.

1. Admin only
2. Yes and I would like the ability to register which email address is being used for which template rather than the current using the email of the logged in person.
3. Not personally but maybe some people will.

1. Admins only.

2. We run multiple brand names from the one company, so the ability to configure and use different domains/emails per Xero template would be needed.

3. We don't need to use the same domain across more than one Xero organisation, although we have a client who would as they have a group, 6 companies worldwide (each country it's one Xero account) but use the same domain for all countries.

Thank you for working on this feature! One of our emails from Xero was rejected recently for a quotation. We are forced to send another email to our client with the quote attached, and since the API does not reveal the public quotation link, we even have to create automations to copy our sales email address to each Xero contact and receive the quote from Xero via our sales mailbox to parse the quote link and populate our CRM. Here's our response to your questions:

Within your Xero account, would you want multiple Users to be able to manage custom email domain settings, or just Administrators?: Administrator only

Does your domain have more than one mailbox associated with it? Yes

Would you want to use the same domain across more than one Xero organisation? Not for organizations, but I am sure that larger organizations would welcome the feature to use the same domains across Xero organizations.

Thanks Kelly, please keep the pressure and momentum ongoing.

Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?

Just Admins

Does your domain have more than one mailbox associated with it?

Yes, but we'd create one finance email account for Xero to send as.

Would you want to use the same domain across more than one Xero organisation?

We're only 1 organisation, so no.

1. Admins only

2. Of course we have multiple mailboxes. But since this is all about sending (SMTP), I'm not quite getting the relevance. If you're referring to a single singn-in SMTP account, or multiple, then speaking for my organisation: one would be enough.

3. Yes, it should be possible to use the same domain across multiple Xero organisations. Just think about an accountancy firm managing Xero on behalf of multiple clients: they might well want to use a single email domain for sending across all of their clients - especially if the IP has an excellent reputation and the SMTP setup is part of their onboarding workflow.

Finally, it seems the Linkedin post worked... why does Xero only ever react on external pressure?

Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Only admins can setup the domain accounts but all users can then select one of the setup domain emails to send invoices (or other communication from within Xero) with

Does your domain have more than one mailbox associated with it?
Yes (as mentioned above, this feature will only work for proivate domains like mycompany.com, not gmail.com or outlook.com. If you have full control over your domain, you can setup an unlimited number of inboxes. For the Xero feature that isn't too relevant, as you setup DKIM and SPF per domain anyway, so you then just need to define which email address should be used as sender (and as long as this is something like user@mydomain.com it will work)

Would you want to use the same domain across more than one Xero organisation?
Not relevant for myself but I could imagine other organisations may want this as a feature.

Good morning, finally some movement, and thank you to Kate and the Executive Office team for taking note of my email yesterday! Apprciate it. On the custom domain, I think we need to understand that basic / non-technical users might not want, or care, to use a custom domain and (for this) we should take inspiration from how shopify allow custom domains to be configured (see here https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email) - for some people they have the option to enter custom domain or subdomains and use those, and others they can just default to a unique (per store) subdomain of shopify.com.

In answer to your questions:
> Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
>> I think absolutely it should be Admin users only, nobody else should be able to change, and this should sit in the business settings.

> Does your domain have more than one mailbox associated with it?
>> I think with configuring CNAME records which can then manage the SPF and DKIM association, or allow to set directly - customers can then add a primary "sending" email address for notifications, and this would ordinarily perhaps be one of two - one for purchasing and one for sales, or the same "accounts" mailbox for both. The key here is NOT using the Xero.com domains as these get blocked.

> Would you want to use the same domain across more than one Xero organisation?
>> I think you could have groups of companies with a common corporate domain, so yes, BUT perhaps these could simply be handled with subdomains instead.

The most important thing I want to see here, as a cyber security company owner, is that we can use our own domain with this platform and be given the SPF and DKIM values so that we can achieve alignment with DMARC. This is basic stuff now.

Take inspiration from Proton - their platform has a very simple 'wizard' instructing domain owners how to correctly set the SPF and DKIM values. It even validates the DMARC settings. It's not difficult, really.

This is not for the single shop/sole traders using domains like gmail.com etc - and you ought to make that clear in the 'admin dashboard'. In fact, you could 'gate' the feature if the domain is from third party cloud providers, like ooutlook.com, etc, etc. You can be clever when you implement this feature to reduce user confusion.

Finally. Progress.

Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?

Only admins.

Does your domain have more than one mailbox associated with it?

Here's the thing - if the domain is 'private', that is, not say a cloud service like gmail.com, yahoo.co.uk, etc, then it's a given those domains would have more than one mailbox. The domain owner would have control of those 'private' domains.

Would you want to use the same domain across more than one Xero organisation?

I would imagine the answer here is both yes for some and no for others.

Some stats on my LinkedIn post (https://lnkd.in/p/eYAUvrvy) as of 14:40UTC on 20 Oct:

- 3,862 impressions
- 36 reactions (likes etc)
- 33 comments
- 5 reposts
- 3 saves

but the reaction from Xero lives up to its homophone: a big fat ZERO.

Nothing here; nothing on LinkedIn; nothing to me personally.