Enter your idea

I agree this must be in place in time for pay day super. I'm not sure how Xero can claim to offer a pay day super compliant product due to the high risk involved having only one authoriser. On our other payroll system, it's no issue at all to have multiple authorisers.

I did note some people suggest setting up a fake group account with a group mobile phone number attached. With WFH and multi-state teams, we'd have to look at online SMS solutions. Seems a lot of fuss for something like this?

I think this update needs to be given a priority and updated before the 1st of july 2026 as this will pose huge issues for many of us.

Essential to have more than one authoriser in cases of annual or sick leave and a second person has to do the payroll. Urgent action would be appreciated.

Dear Xero.

Thanks for your handy email from noreply@send.xero.com subject line "Plan ahead for Payday Super with Xero".

I reckon you should add this handy tip from participants of this discussion, which is missing from your checklist: "get a burner phone and register it as the sole registered super payment authoriser"

Like many on this forum, our firm prepares the wages and superannuation for some of our clients. It is essential that there is a segregation of duties between the preparer and the authoriser of these payments.

The SMS needs to go to the Director for authorisation, and automatic processing.

Extremely urgent. Needs to be in place for the start of PayDay Super.
"Any user with full administrative access to the QBO payroll system can generate and submit super batches".
Time to catch up Xero.

This is urgent. Please fix.

Our company has been processing super for clients, but it isn’t appropriate.

Accountants can’t/ shouldn’t be authorising payments that move bank accounts. Directors must have the final say about the money leaving the account.

Xero need to change the authorisation process. Let anyone run & approve the payment. Or it could auto approve when the payroll is run.

The payment should always be authorised by the director – perhaps via an sms showing amount & date due &, if possible, amount in the related bank account. A button in the sms should process the authorisation. This will happen weekly so even the most tech illiterate directors will get used to it.

Reminder sms should go out until the super has been processed.

If the director still misses it, the ATO will fine the director.

This places all the stress & responsibility back where it belongs: with the company director.

We have also moved to weekly super payments and having multiple authorisers is critical as staff payments is a shared position.

Having more than one person able to create and approve automatic super is now going to be critical. In some cases our clients are moving from 4 payments per year, to 52 payments per year. The chances of the authorised person being away unexpectedly for one of those payments is much higher (dare I say likely) and therefore contingency plans, ie a backup preparer and authoriser needs to be in place to ensure the employer can meet their legal obligations and not face penalties due to limitations of their payroll/super software provider.

As I work in a small company and am responsible for payroll, I see having a second person to authorise as critical. As an employee, not the business owner, I do not want, nor should I need to log in and work when I am overseas. I currently forward date wage runs for when I'm on leave and need the same for Super.

It’s important to add a second authoriser for superannuation approvals in Xero to avoid any delays in meeting payday super deadlines, especially if the primary authoriser is unavailable.

With the introduction of PayDay Super in Australia, could we have the ability to have more that one approver of Superannuation payments. Obviously, it will be critical that superannuation payments are made on a timely basis, and having more than one approver would allow for illness and holidays.

As an accountant who helps a number of clients and not-for-profit organizations, if the subscriber is sick or unexpectantly unavailable on payday, it's crucial to have a second authoriser so that they don't break these new laws coming in.

This is critical. Please add a second person incase the first authoriser is on holidays or is unwell.

Very disappointing this functionality is not already available or scheduled for release. This is a critical requirement and Pay Day Super is highlighting the even greater need for it to be prioritised and implemented as soon as possible. Many wasted hours discussing work arounds that just shouldn't happen. It’s difficult to justify when other software offers this feature and yet it does not appear to be treated as a priority within Xero.

Automatic Superannuation only allowing for a single user to be assigned seems like a huge mistake. We have a situation when multiple users are sharing the payroll duties. This is a problem when the nominated approver is unavailable. We have also found that changing the nominated approver can only be made by the person who is currently subscribed, so if we do have a problem then only the nominated approver is able to fix this, this is creating a single person bottleneck.

With Payday Super coming in July 2026, the single super authoriser model creates a real compliance risk. If the nominated approver is unavailable on payday, employers risk missing ATO deadlines despite having payroll ready. This is a clear single point of failure that doesn’t align with good governance or segregation of duties. Xero urgently needs multi-approver support or an alternative approval method before Payday Super commences.

Our firm has a neutral email address and office mobile that we use as the authorisation to "get around" the one authorisation contact. It seems to work.

Hi all

We thought we could work around an Authorised User on leave by logging in and changing the AU temporarily if they are on leave.

Several of our client files have the Authorised User (AU) as the same person as the Subscriber. That would not work in that scenario as there is only one person with that access - what if that person is not just on leave but unable to carry out the action (health reasons etc)?

Also, there is a lot of focus on the AU being away on leave but what if they have been terminated? You may not have a new employee on board within the 7 day deadline and I know many Subscribers who would not have the Xero skills knowledge to transfer that Authority to a contingency processor or log in themselves.

Does anyone have any work around thoughts while we wait for a Second AU function to be added?