MFA - Move cursor to code field automatically
When I login to Xero, I enter my email address and password and am taken to the second page (MFA).
I'm then asked for the authenticator code, but I have to click into the field to enter the code.
Xero knows that there is an almost 100% likelihood that the first (and only) thing I am going to do on that page is enter the MFA code.
Xero should automatically have the cursor in that field so that I can type the code without clicking into the field.
Thanks for sharing your idea, we've reviewed your idea and now it's up to the community to get behind and support it.
It's great to see other members are already commenting to share additional detail about how your idea could improve their experience with Xero.
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Ian Burns
commented
This has been requested since May 2024 !
It is a bug fix
It is easy to implement
Just do it!
The silent majority will thank you silently -
George Wasserman
commented
I cannot agree more. This may seem small and unimportant, but to me it is really critical to make login faster and easier. Makes Xero more accessible, every time I use it. Thank you.
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Ian Burns
commented
Not homepage but before it. Set the focus to the field for the pin number on the preceeding logon page
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Wayne Schwebel
commented
Seriously guys. This is UX 101. I am a software developer so this especially annoys me. I don't know how many times I have started typing the code and the focus is not on the code box. This is such a SIMPLE fix that it should take no longer than 15 minutes with testing. I would be more than happy to do it for you if you wish.
To get you started, try simply adding the autofocus attribute to the code textbox in your HTML.
See:
https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Global_attributes/autofocus
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Andrew Dye
commented
Agree- this is not an enhancement awaiting a certain number of votes, it's poor UX that a savvy provider would want to fix ASAP!
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Kev Dog
commented
This is a bug fix not an enhancement, of course the cursor should be in this field…..
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Gonzalo Dotras
commented
Second this. I came here to request the same. such a small detail, with such an upside for the users, and super easy to implement. come on Xero...
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Sarah Prime
commented
When I log into Xero and bring up a 2FA code on my device ready to input, I automatically start typing. Then I look up to see that the digits are not in the input field, because you have to manually click on the field before you can add the 2FA. This gets me every time, and it drives me crazy!
If this page loaded with the cursor already in the box, it would be a lot more streamlined. At the moment, it's very pick-up, put-down:
1. Log in screen typing
2. 2FA screen pick up the device
3. Hand on mouse to click in the 2FA input field
4. Hands back on the keyboard to type in the the 2FA code
5. Then take hands off the keyboard again to click the Trust checkbox.It feels kind of clunky?
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Bonno NZ Ltd - Accounts
commented
This fix would increase usability so much!
I find it so annoying that I have to click into the MFA field manually(!) after taking attention of the screen to open and enable my Authenticator app on a different device.
Like others already wrote, fixing this should be a minor task for any web developer and it is surprising us users need to raise it here. -
Brendan Helsham
commented
Changing the logon page to automatically move the cursor to the MFA field to allow immediate typing would take the developers a good 20 or 30 seconds to implement. This sort of lazy coding and lack of action when the issue is raised, does put a question mark over the amount of consideration our ideas are actually given by Xero...
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Terry Underwood
commented
Xero Login - set screen focus to the two-factor authentication (2FA) password.
Every time i start entering the two-factor authentication (2FA) password and then find its not set on the filed.
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Claudia Haddad
commented
I log in and out of Xero dozens of times daily. the little square "Trust this device ticked" never works. Every time I need to log in, I need to go through the process again and again, email, password, authentication.
What I found really annoying and impractical is after keying in the password, the next screen is the authenticator code, if I do not take the mouse and point out into the authentication box, the numbers keyed in goes anywhere. This should be automated as MYOB and QuickBooks, BGL360, CAS360 have and many other accounting softwares. This will save me to watch the screen, I am a fast keyboard processor and this is very annoying. -
Steven Perreau
commented
This virtually how all other website with MFA work, as soon as the MFA dialogue box appears, this is selected as the input field.
It's a small thing, but, small things that you have to do EVERY DAY matter. It makes the logon process to Xero painful.
It must surely annoy Xero staff logging, because, it annoys customers.
I cannot think of another websites with MFA that I use that does not auto select the MFA entry box after entering a username and password.
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Andrea Barczi
commented
Please can you change so when you login using 2FA that the cursor automatically goes into the number box
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Rory Clarke
commented
This is a small, annoying thing that impacts every xero customer like every other day. Please fix this.
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Malcolm Chilman
commented
I agree. It is not a big deal but a bit annoying. So is having to tick TRUST THIS DEVICE
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Dale Grimmond
commented
I came here to add this exact item. The number of times I'm on auto pilot, click login, pick up my phone and start typing to find that i didn't enter any characters!
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Dale Grimmond
commented
I came here to add this exact item. The number of times I'm on auto pilot, click login, pick up my phone and start typing to find that i didn't enter any characters!
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Florian Thoma
commented
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Martin Danger
commented
How do these dates this work?
1 July 2024 - Sam Gray shares his idea.
22 May 2024 - Alan Cherwinski comments on it.Over a month before Sam shares his idea, Alan Cherwinski comments on it?
Either way, such a simple change, 4 months on, no change that I can see.