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Notification | Xero Tax (AU) - Email when a return goes to Error tab

AU Tax - Error notifications. When a return is rejected by the ATO and appears in the Error tab of the Returns section of Xero Tax, an email should be triggered to alert the tax agent so that the error can be rectified immediately.

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Vicki Carlisle shared this idea  ·   ·  Report…  ·  Admin →
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Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we’d like to share that we’ve introduced tax widgets in Xero Partner Hub so your practice can see how many returns are sitting in the Error tab.

We’ve also improved ATO response times, so returns will come back from the ATO faster and you’ll be alerted to errors sooner.

We’d love your feedback on whether these improvements address the needs behind this idea, or whether there are still situations where an email notification would be more helpful.

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  • Suzette Dawson commented  ·   ·  Report

    An email of an error in lodgment would be far more useful.. Agents don't automatically have the Tax manger open to see the error widget. An email at the point of failure would allow for action on the failed lodgement would result in actioning sooner rather than later

  • Sue Donovan commented  ·   ·  Report

    As a bookkeeper in an accounting practice, an email alerting the user when the tax return or activity statement has an error would be a major improvement in processing. If I don't specifically look in the errors tab, then there is a risk that the return could be lodged late and attract a penalty for the client.

  • Kellie Lethbridge commented  ·   ·  Report

    Please build in Notifications to Managers for hen a tax/AS lodgment Error occurs

  • Carla Fogazzi commented  ·   ·  Report

    it happend few times that i lodged and there was an error but didnt realised till much later in the months

  • Keeley Gibbons commented  ·   ·  Report

    This is very critical. I would appreciate this be considered asap.

  • Rocco Musumeci commented  ·   ·  Report

    I agree with the above. This is a real pain point for our firm.

  • Reza Adji commented  ·   ·  Report

    I truly supported this improvement to Xero Tax. I cannot imagine if the tax agent, especially with large numbers of clients has to regularly log in to Xero Tax just monitor if there is any error submission rejected by ATO. My other firm uses Handi Tax from Handisoft and will not let the submission if there is error identified during the submission, I had recently have issue with tax return submitted in Dec and only found out that it is not successfully lodge last Friday. No notification from both Xero and ATO that it was not successful due to error in occupation code. So frustrating. Handitax definitely stops this when occupation code is not valid everytime, unlike Xero

  • Paula Wyeth commented  ·   ·  Report

    A very important feature, anything that rejects should trigger an alert on the page and also an email.

  • Peta Bell commented  ·   ·  Report

    Super important & would be extremely useful

  • Felicity Castensen commented  ·   ·  Report

    This is very important. Especially when lodging returns close to deadline.

  • Elaine Wade commented  ·   ·  Report

    I pre lodge all my returns. How does a return pass the pre lodge then fail to lodge?

  • John Back commented  ·   ·  Report

    Very important to keep on top of errors, especially in tax season

  • Belinda Coady commented  ·   ·  Report

    I sign & file through Tax Returns daily so notice pretty much within 24hrs of en error. I still think an email notification of an error would be helpful.

  • Paula Leggatt commented  ·   ·  Report

    Because we are not advised there is an error, there are now late lodgments due Xero failing to set this up with any urgency.

  • Kirsty Fox commented  ·   ·  Report

    Because I didn't get an email advising me of an error, a client has lost $3400+ in child care benefit. I filed the return and packed up as it was my last one for the financial year and went on leave. I didn't know until I came back.

    You can send an email when a payroll has a filing error - why can't you do the same with a tax return. I'm sorry but that is BS and just not good enough. Software I previously used gave you an error when you lodged, not some time after.

  • Simon Munro commented  ·   ·  Report

    I am not an AU user but am going to support this idea and suggest widening it in that in my opinion errors such as an overdue tax return are not sufficiently visible on the Dashboard screen - approaching deadlines need to be very prominent and overdue deadlines extremely prominent. I have managed to miss deadlines despite checking and interacting with Xero every day as the current error looks like nothing at all.

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