Enter your idea

I asked for this "Improvement" over 10 years ago in this thread (or a previous one). I don't believe anyone at Xero actually takes any notice of this forum. its just here so you can vent and think that something will get done. Xero is far too busy developing "New" features to entice new clients rather than supporting existing clients who they have already "Captured"

Still waiting. Not holding my breath. No response from Xero (Kelly Munro Apr 9,2024) in over a year on an issue that's been ongoing for over a decade.

It's obvious to anyone in business that two key features are missing from Xero.

The ability to have multiple addresses in one contact for customers that have multiple sites.

The ability to have multiple persons selectable within a contact for customers where you send quotes to numerous separate persons within a customers company.

This has been ongoing for years with little to no progress. I have no confidence that it is a genuine priority for the development team, they seem to spend their time "fixing" things which in my opinion were not broken to start with.

Not sure they will do anything as all it gets from Xero is generic email. I hate the new invoicing I find a bit clumpy and I have to do more workarounds to get the invoice raised and emailed.

Adding a comment here in the hopes that increase activity on this thread will push Xero to address this issue. It is clearly important to a lot of us, and I'm not sure why it hasn't been rectified? Even just adding a site address field where we can manually input an address would be enough.

@Stuart Wili good idea, worth a shout to get messages directly through to her on LinkedIn - I doubt this thread is monitored by Xero in the same way which we get email notifications on each reply…

I have found Kelly Munro from Xero on linked in and have messaged her directly to ask about when this feature will be implemented? it will be interesting to see if i get a reply. may be all of us should contact her through linked in to ask about this decade old issue!!

@Jonathan Loake - well said.

Although this idea thread goes back to 2022, multiple delivery addresses is something which has been asked for now for over a decade.

You are all shouting into the void, Xero is now in the part of the product cycle where they are removing features, not adding them.

Seriously considering moving away from Xero due to this issue, something I have not encountered in any other package I have used.

Surely for an issue that is so critical to so many users this should have been resolved by now?

For anyone wanting an interim fix please see @Mark Smith suggestion of 24/04/2025

We run a flooring company, with Estate Agents, Contractors giving us multiple sites. Not being able to have sub sites on an account is not tannable and its beyond believe that Xero has done nothing to implement this change.

IF EVERYONE BOPMBARDS THEM WITH THIS REQUEST in one day maybe they will see the the urgency

Hi Kelly

Please can we have an update on this ESSENTIAL feature. It doesn't make sense that you say it requires a "complex solution", as this is available for purchase orders. Surely the programmers can just copy the coding across?
I'm puzzled as to what Xero programmers actually do all day, as they are certainly not producing solutions for extremely urgently needed "features" that have hundreds, if not thousands, of votes.

Please, PLEASE have the courtesy to update us with a date for this.

How is this feature taking so long to implement?!
It's really very critical for any business which provides physical goods...

If there's some sort of difficulty in implementing this fully, how about Xero adds a field where a one-time use address can be added on a per-invoice basis?

If we can specify different delivery addresses on purchase orders, (as we're expected to need multiple delivery addresses), why is it so hard to have a similar feature on invoices, (as if customers are only allowed to operate from one location)..?

Please Xero, listen to your customers, Just. Get. It. Sorted.

Still waiting......I now have wayyyyy to many contacts and its becoming harder to workaround. I'm starting to scale and it will soon be untenable

I urge anyone going to Accountex in London next week to speak to everyone on the Xero stand about this issue. If you're not going, do let your account manager know if you are a Xero partner.

Maybe if each and every one of the 1,222 who have voted for this requests an update, it may trigger an algorithm to prompt a response

I am beyond disappointment.

This is a basic requirement, can't believe Xero have ignored all requests. I'll be cancelling my subscription next month.

I gave up some time a few years (around 8 or 9 from memory) ago (on Xero request, and I am sure I wouldn't have been the only participant) to provide customer/user input on this requirement (and other proposals) - at the time the immediate feedback I received that it was likely to take around a year but was important and would happen. I have requested updates from the development team contact I had at the time, but after 3 years, they stopped responding. Incidentally, the updates that I did receive were that it was coming soon!

Overall, Xero is an excellent fit for our requirements, but this remains a disappointment in terms of delivery, communication, and commitment.

Can I respectfully request an official update with some firm dates please.

I have been waiting for this upgrade for 5 years i have seen other comments that have been waiting for up to 12 years. Kelly Munro just keep on repeating every few months / years it is very complicated. xero has the ability to have multiple delivery address for purchase orders so why not invoices??? so how hard can it be??? i am now fully convinced after 5 years of waiting Xero have no intension of introducing this feature. i am now actively looking for a new accounting package that supports this feature. 1222 users want this feature still not enough for Xero to fund this upgrade!!