Enter your idea

" Internally Product Ideas is getting more attention than ever from our product teams and leadership. "

Kelly, attention vs action - this is the same as functionality vs efficiency. Xero falls too far short. Don't just say you understand, you're listening, you hear us, the mean is looking at it.
If any of these statements were factual then how did we get to the pile of inefficiency that Xero is today?

These are diversion statements - also considered gaslighting.
- We understand your viewpoint
- We are continuing to monitor feedback
- will look at making improvements based on this feedback

Sharing this post here too...

*70% of customers say the new Xero homepage makes it easier to stay on top of their business.*

Is it just me or was this the same % for customers who liked new invoicing?

It feels like the marketing team are pulling numbers out of thin air.

I would like to see the statistics of the range of people asked too:

- In which country are they located
- Their role within the business
owner, accountant, bookkeeper, manager, accounts AR/AP, admin etc
- Permission level in Xero - what tasks they are solely or jointly responsible for
- How many days a week to they use Xero
- How many hours a day they use Xero
- Have they previously participated in Xero feedback sessions
- Is their Xero file integrated with other programs
point of sale, CRM, inventory, marketing, payroll, AI, reporting etc
- What % of users, not subscribers, who use Xero at least once a week actively use the product ideas portal?

To name a few.....

As per today's 'Latest Product Updates' email, Xero updating their website to make it easer to compare plans is a critical feature that we should thank them for adding...

@ Anthony Kear - Agree.
But they do that for all the new users who never knew it existed before.

I'd also add that part of the problem of not feeling heard is Xero's nonsensical idea that keeping a current feature when they redo a process is a "New Product Idea".

"New" invoicing is a classic example - dozens of threads about current features that are not in New invoicing and are considered essential.

Well here's a "New product idea" - when replacing a process or screen - make it better not worse, make it quicker not slower and make sure it can do everything the old one did.

Kelly, that's just another one of your EMPTY messages AGAIN. Just a string of words. No action that's either obvious or useful.
Why don't you and your team-mates just answer ideas with "Yes, this is now with xy team, update in one month, ..." or "No, that will not work, and reason is ..."

Dear Kelly, you are missing the point totally. The general feeling is that Xero does not listen at all and doesn't care. Of course you can not do everything in 1 go, but (giving your users the feeling that you are) not doing anything useful is on the other side of the spectrum.

If this is not addressed, clients will stop posting ideas. As it becomes a notice board rather than a functioning improvements program for both Xero and Customers. I do understand that not all ideas an be implemented but please let us know why in more that 1 word

After a decade or so with Xero, I have NOT noticed anything having been listened to in seriousness, let alone actioned. Someone mentioned "being treated like children" and that's pretty much how it is. Been turning people off from Xero for several years because of it. After this financial year I'll finally be free of them.

Xero listen to your customers and implement their ideas.

I’m new to Xero and seeing the complaints spanning over years and ignored. Simple fixes not yet implemented, WHY NOT?

Yes, for example actioning ideas to comply with GDPR than waiting for 'likes'

I know you can't please all of the people all of the time, but with so many cuts in staff and SO MANY DISGRUNTLED CUSTOMERS, surely the Community Manager at Xero must fear for her job. Maybe if she actually started taking ACTION instead of just fobbing us off, we'd have something nice to say about her. Come on Kelly, use less energy in stonewalling and more on taking our concerns and constructive suggestions seriously. You can do it if you really want to, it's not that hard, honestly, you should try it some time.

@Soonam Hwang if they are laying off so many people, I fear for my data, they can go bankrupt and take all my administration with them....good time to look for an alternative, they have shown they don't care about their customers anyway

Obviously not true. Nothing changes except for things getting worse. Take a look at the comments on the idea: Contacts - Show information on one page.
Obviously didn't listen to the people that use the software, it is a nightmare to enter multiple contacts in one sitting and it is not simple to do it once in a while either.
You can't tab from one field to the other and then you have to click to a new page instead of how you used to be able to type and tab. Your hand it constantly changing from the keyboard to the mouse which is inefficient.

I'm sorry, but these are not always "trending ideas" They are critical to functionality. What of the credit note / locked period item that has been an issue for as long as I've been using Xero, which is pretty much since it's availability in Australia! Get it Fixed!!!

Xero recently announced that it will be cutting 800 workers in order to increase its profits.
It is natural that any commercial activity is profit-driven.
However, without updates based on customer feedback, it may lead to a dead end.
This has been proven in the commercial market for centuries.

ACTIONS SPEAK LOUDER THAN WORDS. The actions of Xero taking our ideas seriously, are spoken but not shown. So many ideas have been here for years, and like many others users have stated, are still receiving votes, but nothing has been done. Xero's actions show they do not care what we think, no matter what their words say. It's all about the developers, not the people who actually use the program everyday.

"We take ideas seriously" - I think not ! Everything I have suggested in a genuine effort to be constructive has been consistently ignored over the last 10 years. The art of Customer Service is dead. Yet they make changes that no-one wants. Like, who thinks it's a great idea to put addresses, financial details, sales and purchases details all on separate pages? What a time waster that is. They say you can check the Status of an Idea, but can you remember exactly what you called it in order to be able to search for it, nope, nada, zilch. As far as Xero and a lot of the big companies like Microsoft and Facebook are concerned, unless their own whizzkids come up with an idea, anything we say is going nowhere.

I have to agree with Paul-John (and disagree with Kelly).
Our experience is as Paul-John describes ... poor to say the very least

@Kelly, Xero has shown you don't appreciate any feedback or take any ideas seriously with your actions....................just take a look at the top-voted ideas with the most comments........................

just one example below:

Email Settings: UK Payroll | Payslips - Schedule date for payslips to be emailed
Ability to have an automated scheduled payslip.

Purpose: To make Payroll admin workflow easier, especially when they aren’t working on the day when payslip needs to be sent.

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Xero Team (Admin, Xero) shared this idea
· May 21, 2013 · Report…
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