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489 votes
Hi team, work for requesting and accept deposit payments has progressed well. We're now just entering the stage of rolling out a solution powered by Stripe to a limited group of users.
As mentioned in my last update - we're extremely grateful to our community here, who have shared their interest and provided feedback on how deposits in invoicing would meet your needs. We'd love to hear your feedback on our developments for this feature early and have included anyone that has voted on this idea and is connected to Stripe in the first group rollout - You'll receive a banner in your organisation on how to make use of this soon.
I'll share more again here as the rollout widens. Thanks!
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Chris Pritchard
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184 votes
Hey community, thank you for your continued interest in this idea.
Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.
I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete.
Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.
In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.
An error occurred while saving the comment Chris Pritchard
commented
For some time now, I have been experiencing an issue with contact records in XERO.
As I understand it, XERO will not allow what it considers to be duplicate contacts based on name alone. For example, if I add a customer called Mr Michael Smith, and then a few months later need to add another customer with exactly the same name, XERO will not allow this because that name already exists.
As a workaround, I might create the second contact as Mr M Smith. If I then need to add a third customer with the same name, I might use M Smith. The problem is that this only works for so long. Eventually, I run out of sensible variations, and it becomes increasingly difficult to add genuine customers who happen to share the same name.
Because the contact name appears on documents, it does not seem appropriate or professional to name customers Mr Michael Smith (1), Mr Michael Smith (2), and so on.
Is there any way for XERO contacts to distinguish customers by name and address together, rather than by name alone?
I am sure this must be an issue for many XERO users, as it is entirely possible to have multiple customers with the same name, each living at a different address.
I would be grateful if you could let me know whether there is a better way to manage this within XERO, or whether an update could be considered to resolve the problem.
Chris Pritchard
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37 votesChris Pritchard
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115 votesChris Pritchard
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1,426 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
Chris Pritchard
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1,245 votes
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
Chris Pritchard
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55 votes
Hi team, I'm pleased to share an update with everyone here. As you may have noticed we've been rolling out a new branding experience with our new invoice editor.
This replaces the older Standard branding templates with the ability to quickly and easily modify the content and layout of your invoices. along with a preview so you can see what changes will look like to your customers. 🥳
It's in the process of being released to all users and I'll round back to confirm when available to all!
An error occurred while saving the comment Chris Pritchard
commented
It looks as though this option is currently only available to customers in the USA. Is there an equivalent option for UK customers, or can this be enabled for UK accounts as well?
Chris Pritchard
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73 votesChris Pritchard
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53 votes
Hi community, we recognise our customers find the option of whether to include a PDF when sending invoices today useful and thank you for you feedback on why you'd also like to see this reflected in Quotes. Our team are considering this for a future opportunity in Quotes and I want to assure you they are well aware of the idea for this here. However, we want to be upfront that we don't have any direct work planned for this right now. We will be sure to share any updates or progress when it comes, with you all here.
Chris Pritchard
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13 votes
Aaah gotcha, thanks for the confirmation and additional feedback on the idea here. A bit of an extension from our existing functionality for Contacts and there may be some CRM solutions that you could explore in the Xero app store atm.
For now we'll track the interest in this from community here.
An error occurred while saving the comment Chris Pritchard
commented
Why are you allowing all these spam messages?
Chris Pritchard
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250 votes
Hi community, I know it's been sometime since our last update and while we still don't have any plans for building a complete email system within Xero we wanted to share news of a new integration very much centered around needs expressed by some customers, here.
Xero have partnered with Constant Contact to provide our customers a free integration to help small businesses streamline accounting and marketing by keeping customer data connected and automating routine tasks.
With Xero + Constant Contact you'll be able to segment and engage your customers using financial and transactional insights, making it easy to deliver targeted marketing campaigns that drive results. You can also improve cash flow by sending automated invoice reminders and payment follow-ups through Constant Contact’s email campaigns, helping you reduce late payments. Xero customers can get 50% off any Constant Contact plan for 6 months. Terms apply.
If this integration doesn't quite…
Chris Pritchard
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180 votes
Hi team, we've been following the conversation for being able to assign a tracking category to each account in the Chart of Accounts, and we appreciate everyone here who's taken time to share their feedback.
We understand manually assigning tracking categories to every line of a transaction is time-consuming and can lead to errors.
While not the direct idea asked here, it may help some to know that you can set a default account and tracking on individual contacts. On the flip side once transactions have been entered Find and recode is another feature that could possibly be useful to some here (however we'd recommend checking in with your advisor and testing in the demo org, before using in your own).
We want to be transparent with you here that though this idea has been carefully reviewed, like other areas of Xero the Chart of Accounts page initially…
Chris Pritchard
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16 votes
Appreciate your feedback on this here, everyone. This has been shared with our product team.
They did thoroughly consider how and where this prompt was shown in the product, and I want to be open that we don't have any plans for enabling the ability to hide the Make Payments option from this screen.
Chris Pritchard
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104 votes
Hi everyone, with the recent changes in Xero Product ideas, we will shift this idea to Not in pipeline to set the expectation here.
While a direct option to restore or unwind an organisation to a previous date in time isn't in our plans, as previously mentioned to confirm - Xero performs daily backups of customer data to protect against data corruption and hosting service failures. However, these backups are not available for users to restore their organisation to a previous state.
To reiterate from my last response, most actions in Xero are reversible (for example Remove & Redo on bank transactions) and our help article on Xero Central explains some of these options that can help with needs expressed in this conversation.
The History & Notes report can be highly useful to review actions recently made so you can 'undo' these.
For future cases, if you're looking to…
Chris Pritchard
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30 votesChris Pritchard
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114 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
Chris Pritchard
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141 votesChris Pritchard
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161 votesChris Pritchard
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190 votesChris Pritchard
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229 votesChris Pritchard
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The idea of accepting deposits via Xero is great in principle, and it is something I already do.
I take a 50% upfront payment upon acceptance of the quotation, but this is always taken by bank transfer. I do not want to incur the transaction fees associated with card payments, as for us these can amount to hundreds of pounds.
I was hoping that the feature you have developed would not rely solely on accepting card payments.
At present, I manage the process by taking 50% into the bank as a pre-payment and then sending the customer a customised receipt for that pre-payment. When the balance becomes due, I invoice the customer. Xero is aware that there is a payment on account, so I allocate that part-payment to the invoice, which then leaves the remaining balance outstanding before I send the invoice to the customer.
The slight niggle with this process is that the payment date shown on the invoice received by the customer is the date on which I raise the invoice. It does not show the actual date on which the part-payment was originally received. Aside from that, my current system works reasonably well.
I had hoped that Xero might develop something that would cut out a few of these steps and make the process easier, but unfortunately that does not appear to be the case.