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This is critical for my newest client. Raised this issue years ago. Hopefully with new invoicing it might actually happen

This has been ongoing for years. Raised thousands of times under various 'ideas'. So far no progress. It would be a game change for me.

This is crucial for my clients

I agree wholeheartedly with Justin Smart: "This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of an accounts system like Xero"

This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of a accounts system like Xero...

Just give us a "Ship to" box to input delivery address, don't understanding why so difficult as is already have the option in purchase order.

Multiple shipping/delivery addresses is extremely important under Customer Contacts for invoice purposes

Sherri, work-arounds are fine (I have my own and I'm sure that others will have developed their own too) BUT... they should not be necessary!
In purchase orders there is an option (bottom left hand corner) to store / choose from multiple delivery addresses or add a new one, so the coding exists already - why have Xero been so reluctant to implement it for Invoices?

Chariel Kines - How we got around this was including the address as a LINE ITEM with the Shipping. Example: UPS Ground: ABC Company, 123 Main Street, Anywhere, NY

This helped it retain on the invoice incase we had to resend. It was an easy fix since the "Ship To" box was not included on the invoice template anyway, we removed it from our custom template so it only shows the Bill To on the top of the invoice.

Hope this is helpful to you.

I would not be using your program if I wasn't forced to. Multiple shipping addresses per customer should be standard to ANY accounting software. My time is precious and having to constantly change the shipping address on the invoice because I am shipping to the same bill to but 6 different delivery addresses is a nightmare. Copy and paste, copy and paste...every single line six different times only to find out the address I just removed is the very next address I need. And the information on invoice A shouldn't be changing every time someone has to change the shipping address for a different invoice to the same billing address! OMG. So I have to go back and change the information AGAIN just to resend a copy of the A invoice because the customer lost it. And I am not even in accounting! I just close out drop shipments and send the customer a copy of the paid invoice! PLEASE FIX THIS! If a program like Dac Easy could do this 25 YEARS AGO...I don't understand why Xero is having such a problem with it.

How about fixing this useless **** app/program so you can have multiple addresses and names for 1 contact for example like a real estate company where I have to input landlords while keeping the real estates address with a work order! Time to put on a suit rather than a Star wars t shirt! Happy to discuss further. That is 1 of many comments about this company!

So three months have passed since I wrote about this on X (Twitter) and despite a 'phone call from a Xero rep' assuring me that this would be expedited, nothing has been seen of heard since, which kind of proves my point - Xero don't care, they just want to get you off X asap to protect their image.

Just adding my vote to this very basic feature to be added - hoping it finally does at some point.

I think Xero is pathetic in this area, as every other decent accounting package has this as standard in such as RECKON, MYOB, QUICKBOOKS and many more. Your customers have been asking for this for years, how much longer do we have to wait? Xero is good but should we move onto something that streamlines our business much more effectively and up with the times of most accounting packages. Regards Darryl

I don't need to comment further, enough has been said by many others and I have no doubt there are many more who remain silently frustrated with this inept package called Xero.

Any progress on this as the same question is appearing on multiple discussion threads however it has been years based on what I am reading?

Make my Xero life function better before I retire, be most helpful!

This is a ******** answer. It's not that hard: a many to many relation, common in databases. It's taken years so far to do nothing. You clearly don't care and are not responding to customer feedback.

So disappointing. The initial request for this is well over ten years old. We had to create a work around for this more than five years ago. You'll just have to understand that most of us have no faith that multiple addresses will ever come to fruition.

-----8<---
GT
Dear Briana,

Thank you for your reply the format of which suggests that it is an edited cut and paste "stock" reply which has been used many times in response to several client complaints.
I am aware of the "Xero Product Idea" within Xero Central - indeed if you read the comments that go back several years, you will see that I have contributed many times. Unfortunately, despite Kelly Munro's assurances on March 6th 2023 that the team were "working on it" (see excerpt of her reply below) nothing has been heard from her in the intervening 12 months and a solution has still not been achieved for the (nearly 1000) clients who have voted for it.
---8<---
Kelly Munro - " Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it'll add value.

For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn't have much practical use. But to confirm, work's moving along and we look forward to being able to share more"
---8<---
I do not accept that a company the size of Xero with all of the IT specialists and technicians it employs can't find a way to resolve this quickly if the will to do so exists. The fact that this has been ongoing for so many years indicates that Xero is not taking the issue seriously despite its assurances to the contrary.
I am also aware of the "work around" involving setting up a separate account for each different delivery address - this is messy and time consuming. Furthermore, sending multiple statements out to a single entity, which this would necessitate, is impractical, time consuming and annoying for both vendor and purchaser. Analysing client sales / payment data would also be considerably more complex if multiple account files were to be set up in this way.
Similarly, editing the customer account with a new delivery address each time is both messy and time consuming - particularly as it has to be done on a line by line basis (it is not possible to simply cut and paste multiple lines of an address into the available fields).

My request also mentions another issue regarding the transition from Classic to "New" Invoicing, which you have not addressed. In Classic, the available stock was shown on the invoice template when entering a figure in the quantity column, however in the New Invoicing system it does not - meaning the operator has to open another "session" and view the available stock in "Business / Products and Services". Again, this is time consuming and effectively a downgrading of Xero's product. This functionality is still available in "Quotes" and indeed shows when raising a "Credit Note" within the Invoicing tab, so the coding obviously exists, leading me to think that Xero has deliberately turned the function off within Invoicing for some reason. Again, this is a popular topic on the "Product Ideas" page of Xero Central that has not been addressed by anyone at Xero since I first wrote about it in August 2022!
https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45529378-new-invoicing-show-stock-level-when-adding-a-tra

So, I remain highly unsatisfied and frustrated with the lack of progress and poor communication from Xero. I get the feeling that, on the rare occasions that Xero do reply, the aim of the reply is to stall, obfuscate and placate, with no intention to actually address the issues raised. My position therefore remains, that if at the end of my financial year Xero has not addresses these issues and provided solutions, I will be looking to change to another platform where the aforementioned functionality already exists and you will lose my business. In the meantime, I will also continue to use X (Twitter) to keep others aware of the lack of progress and the disregard that Xero has for its existing customers. As a courtesy to other Xero clients I will also be copying this thread to the Xero central.

I look forward to receiving your further and more positive feedback in due course.

Sincerely,

Graham Tottle