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It defeats me why you are changing the invoicing screen at all..? The classic invoicing is fast to use and works very well. When I try to use the "New" invoicing it literally takes twice as long to use this clunky system which has at least twice as many mouse clicks and is far less intuitive. I am not against change, but why not simply develop the existing invoicing rather than trashing it and starting again? It smacks of change for changes sake driven by technical people who dont need to use the system to run their business. Why?

I am a fairly basic user in our organisation Xero file and I have had yet another attempt at the new invoicing:
Firstly the positives
- When you select 'approve and next' it flags that there is a credit for the client
- it shows the credit in the awaiting approval stage - this has been there for a while but it's still a plus as it wasn't in classic
- when the invoice is emailed it now shows the date/time and email address (the main reason I went back to classic)

The negatives:
- please please please reduce the white space. I have had to reduce the resolution on the screen to make it in anyway usable
- If I approve and next, then realise there is a credit, I apply that credit and then can't email the invoice unless I go back. very clunky. If I approve so that I can apply the credit, then email the paid invoice, I have to get right out to go back to the invoices to approve. This is similar to classic but something that I was hoping would work smoother, particularly when we are triggered to apply credit on "apply and next"

all in all, sorry Xero, it is still an absolute dogs breakfast and I hope to see it flow better soon.
- this layout is so flippin ugly, lines the line doesn't show on the description column, it is ridiculously hard to read and follow
- the email (from the invoice) is not in an obvious spot and too man clicks to get there.

Hi there,

I have just been in to try the new and improved version of the new invoicing product for the 4th time and there have been many improvements but in the new Invoice when you go back to the contact via the contact name from the invoice it creates a new tab to do so instead of just going back to the original contact page as in the classic version. Creating more tabs everytime you go into an invoice is a waste of time. Can this be fixed?

Thanks Michelle

Hi Team,
Can I ask why copying a previous invoice (which I do nearly every time) now in the new invoicing forgets the Client name, and so you have to select/enter it? We have multiple clients associated with the same company, which introduces mistakes.
Plus the old fault of forgetting the Account Codes used with the original invoice is lost and uses defaults code which if you are in a hurry you may not notice.
Plus, why does the total column become only partially visible as it is rolled over?
The worst feature is that the History now does not list the full date and time when an Invoice has been emailed. This is extremely important when trying to tell a client where to look in their inbox for the Invoice.

The upgrade is not helping us to become faster and more accurate. I would prefer the classic version.

Glen N

I agree, the new invoicing is not an improvement, too much space on the page, lots more clicking and scrolling making entering extremely time consuming!

Switching is not an improvement

Seems to have removed the "add last items" tab which is critical when doing long complicated bills that involve variable gst amount.

Also, the invoicing doesnt seem to remember email addresses that went together when sending them out. Often when emailing invoices these will go to a head office as well as a certain person.

At this point old invoicing is still far superior to new invoicing and I hope they keep extending it out until everyone is happy. OR leave the classic invoicing in place please.

@Rae Stanton. Can you please explain how this is a bug ? It behaves as I would expect. Once a Contact has been entered, the Invoice is auto saved and the Invoice number control is progressed by 1. Until a Contact is entered, the invoice cannot be saved, therefore the invoice number control is NOT updated.

It is ridiculous that you have to add a contact before uploading a file. We don't know the contact until it's been uploaded. This seriously has to change, as it was in the old version.

You still haven't fixed the bug where when I delete an incorrect invoice number, it doesn't then update to the next sequential invoice number, it just puts the one I deleted back in. This is an absolute dealbreaker!! When will it be fixed?? We're getting too close to this becoming a real problem for me, and I presume others!

All of the above Too many clicks

New invoicing looks ok but today sent over an invoice-approve and email: came up new email on side-not sure really that's needed as you can preview before sending. Please see attached.

The feature where you click on the contact name from the invoice and it automatically creates a new tab is a horror show! It creates so much noise and friction in the process. I love how all the other links in Xero takes you directly to the link in the same tab. If I need another tab, I can right click. But the automatic new tab makes a mess of things.

@Kathy Skinner , it's because we only air our grievances within these hidden threads.
I've suggested a number of times that each of us needs to bombard their social media posts with our complaints.

Whenever I have posted on their Facebook posts I'm generally the only person to comment.
THE ONLY PERSON out of thousands of subscribers with complaints.

Xero is so focused on attracting new customers to generate even more revenue, that might actually action our requests if they are out there for the world to see.... and judge before signing up and becoming trapped like we are now.

Might be time to go to NZ Hearld and get them to investigate and write in the paper - so that the shareholders know how the developers are destroying the share value of the company - not to mention very likely to lose customers.

@Claire - cause they don't want to admit they have mucked this up and it shouldn't go ahead till it's all sorted so they use the excuse that they are continuing to take in our feed back and make changes but to me it seems they are just being selective on those as well as to what they do first.

Yep and I tried to do one draft invoice for a group of customers like in the classic version and I can't do them. It requires a contact name to be entered not the Group name I want to generate the invoices for which then generates all the draft invoices for them. To me it seems I will have to copy to 30+ Individual customers in a tier taking up even more time when I have over 100 membership invoices in different ranges to generate already.

Unfortunately it seems Xero really doesn't care about all this negative feed back otherwise they would be sorting all these issues out before forcing the new versions on us and hold off increasing the price for the subscriptions.

The same with the GST report which we will be forced to use from end of June - it's totally horrible to look and read and again they don't care otherwise they would hold that as well till it was more user friendly. Bad enough they aren't even including the ability to publish the report but also aren't addressing the layout issue, I found it actually increased the number of pages to print should you need a hard copy by almost double because of the new layout.

Their answer seems to be either close the thread, or as Kelly wrote above asking us to sign up to supply feedback but will they even really consider everything considering there's been so much negative feedback on both new invoicing and GST returns among other things. Plus they ignore things that have been requested for years and instead do what they think is best for their users when that isn't always the case.

Seems all they're interested in is profit now and have such a monopoly now so to speak that their subscribers no longer truly matter as it is difficult when you multiple clients to move them to another.

They've lost their core value from when they started out as being a competitor to other packages out there and who they wanted to represent.

Hello Xero team - are there any updates on this, please? Xero responses seem to be missing in action since May 17th, meanwhile more and more users are getting more and more frustrated and providing feedback to you about your lousy system upgrade. As the cut-off deadline looms ever closer, surely the progress towards having a useable module increases? I just wonder why you cannot communicate effectively with all these engaged people here who have given their time and effort to test a system that your team obviously have not.

New invoicing is so much more work!!!

INVOICE ADDRESS - says no address or takes a while to display the address

ADD PAYMENT - I do no quite understand why it's at the top. This means i have to scroll to the very bottom to figure out what other partial payment were made. Also unable to copy and paste an amount into the amount section when adding payments.

EXTRA CLICKS to send an invoice - not convenient

The invoice format is so overwhelming, i personally prefer a more compact view.

Annoyingly slow.

When sending an invoice i need to click "send me a copy" every time whereas the older version i only have to tick the box once and this would apply to all future invoices.

When emailing an invoice unable to modify the recipient email, you will need to remove it and retype it.

Bianca, this is an Adobe setting with nothing to do with Xero; open Adobe, and there's a box in settings to untick. I had to google when it first happened to me.

No idea what has changed, but the last couple of days, every time I download an invoice, it saves a copy into my download folder as usual (perfect!) HOWEVER it then also opens the acrobat PDF program and loads an open file on my screen.

This is SO BLIMMING ANNOYING! How can I stop them for auto-opening!?!? I now have to use extra clicks to close the PDF viewer EVERY TIME. Please fix this urgently!