New Invoicing - Reduce number of steps and clicks
New invoicing has introduced more clicks, taps, steps at almost every level.
Please remove the added friction as it increases processing time.
The "new invoicing" messages are full of comments regarding where these pressure points have been added.
We are paid subscribers, and beta testing/seeking feedback is wonderful, but being forced onto an inferior model is.. suboptimal.

Hi community, we value there are many different aspects within new invoicing where our invoicing users can see small changes to flows and actions could make a big difference to your workflow and experience.
I can assure you we’re engaged, we’re listening and we’re taking all your feedback into consideration as we keep building on new invoicing.
While we’ll continue to keep you updated on specific releases that relate to things that’ve been mentioned in this idea, our teams have also begun some research to get a deepened sense of our invoicing users for future improvements. We’d like to connect with you all in this idea, and invite you to share further feedback through our survey. Your insights will be invaluable to the team as they continue to plan and prioritise in this space.
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Rachel Osborn commented
Accounts, - thank you for all the suggestions! :-)
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Accounts . commented
And of course QuickBooks, plus Sage and MYOB for larger orgs
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Accounts . commented
Reckon One is aimed at SME's, that could be a good option for some people to migrate to.
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David Aurora commented
Wild that they went through with this given the backlash.
At any rate, I've started the process of switching to a different app (Thriday). It definitely has a few features missing and is sole trader focussed so no good for bigger companies, but it beats this garbage. And they actually have a phone number and humans on the other end, so if anyone else is in the same boat it's worth a look
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Rachel Osborn commented
Hi, I totally agree with you Dion. Xero please allow us the choice of either Classic or your new Invoicing.
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Dion Stockli commented
Please listen to the users - it's causing us tons of new pain points that we didn't have with classic invoicing.
Please consider an option to allow those who want to use it to revert back if they choose. -
Ian Harvey commented
Brilliant timing on the survey, smh. It's been months and I haven't seen a single positive comment regarding new invoicing, so what's the point?
Just let people use what works: Classic Invoicing
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Brian McCarter commented
Listening would be stoping the plan to sunset classic.
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Marc Le May commented
When selecting a branding theme previously you could just tab through, tap a letter to bring up the themes that started with that letter and move on, now you physically have to click it.
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Jordana Gray commented
I swear this new invoicing is going to make us take so much extra time. Every time I give it a chance, I'm so frustrated with how complicated each step is that I end up giving up and going back to Classic Invoicing. I'm fuming that they are forcing us to use this junk tomorrow.
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Jisel Fernandez commented
I agree that we should fill the survey and if after that they still force the new version then there is no hope with Xero.
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Fiona Davidson commented
@ Nick Unwin = unfortunately this feels smoke and mirrors. A wall painted like a door if you will, it looks like its open, but it doesn't go anywhere, still just a wall.
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Nick Unwin commented
fill in the survey people: https://feedback.xero.com/jfe/form/SV_3KptqSMHOREnfFA
Maybe. just MAYBE, xero is attempting to listen to is very frustrated customers
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David Aurora commented
Don't tell us you're engaged/listening/taking feedback. Feedback from day one on this has been that the new invoicing style is awful and literally nobody wants it. This is not something you can refine a bit at a time- it's not just a little rough around the edges, it's a total lemon.
After seeing the warning again yesterday that from Thursday we're stuck using the new invoicing system I've just had to close my shop for the morning to start the process of switching software, which will easily cost me a couple of days of income this week to sort out. I couldn't possibly be more angry at Xero at this point, this is the epitome of being tone deaf.
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Jill Taylor commented
Hi Kelly,
The comments below are not directed at you personally, just Xero & are borne from extreme frustration.
Thank you for the update, but talk about getting the cart before the horse, wouldn't the survey BEFORE you started changing everything been a better idea!!!!
You've not mentioned extending the availability of Classic, so can only assume that New Invoicing is going to be forced on us on the 27th in the hope that we will get used to it & stop complaining. Never going to happen!!
It's not like we are asking for the moon or anything, we just want the functionality & efficiency we currently have with Classic.
What I don't understand is that you could totally revamp the suppliers module (to make it the nightmare it is) without having to change the input screen, so why is this different??
Or is changing that the next little surprise you have instore for us??
Your telling us that Xero is listening, but I'm yet to see any evidence of that.
I used to love your product, now I am starting to hate it & if things continue down the same path as they have with all the changes over the last 12 months, I think I will be moving on & taking my 29 clients with me.
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Patricia McDougall commented
New invoicing is hideously inefficient and the automatic allocation of an invoice number that is locked in even at draft stage is an accounting nightmare. You have to remember to go back into settings to reset after a batch of invoices with a different numbering protocol from another system are entered. you are not listening to your customers...hello MYOB :(
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Simrat Kaur commented
Please let us keep the invoicing that works for us. Take a dollar more per month if that helps you, but let us keep the old invoicing system
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Ted Chapman commented
... and another of my pet hates for the output of a $17.5 billion company is erratic protocols. So like when you self-serve at Bunnings and the keypad to enter your phone number for e-receipt is in a totally different configuration to a normal phone layout. So with a Xero bill you can add documents: on left Add from library, on right Upload. There again on new invoicing: upload files on left and from library on right. For that matter you could be more consistent with the placement of the link within all the documents as well
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Jon Rinckes commented
It’s obvious they have no intention of changing or listening as they have all these programmers on staff to pay so they need productivity regardless. It’s change for change sake and quite possibly led by an idealist who thinks he/she can invent a better wheel and spin straw into gold. Your options are limited: go with it, or take your custom elsewhere. The latter, along with ‘do without’ are wonderful options in these times of constant change, often not for the better, and continual price increases with minimal or no benefit. Xero are not the first organisation to take a good product and through failure to listen to their customers, drive it into the ground. Sometimes that’s what needs to happen to effect organisational change.
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Accounts . commented
Its seeming like its going to go like this;
"Many of you are complaining about 'new' invoicing, and our plan to kill off classic invoicing before 'new' is finished/debugged. To allay any concerns you have, let us remind you that our laser focus is on adding more whitespace to the UI, and more profit-generating advertising such as online-payments. For your convienience, we will be retiring old invoicing on the 27th. Oh, and one last thing, since we looked at the metrics and realised that almost every single invoice created uses the 'send' button at some stage (which was a first-class button on the old invoicing UI), we have made that a 2-click option buried in a submenu. You're welcome, its for your convenience."