How could we improve Xero Partner Hub?

"this was an intentional change" for whose benefit?
We have some clients who have 20+ entities!
Talk about a backwards step.....

"this was an intentional change" for whose benefit?
We have some clients who have 20+ entities!
Talk about a backwards step.....

My comment is similar to previous users however I am still going to add my feedback as this is an area that puts a huge burden on my admin team and now creates potential issues with missed address changes. Unfortunately the new update looks like we are back in the 90's and using an unhelpful excel spreadsheet, MYOB is looking more inviting by the second!!

Can we employ someone at Xero implementation team that understands accounting / practice admin and understands how everyone is using Xero.

Also a suggestion, prior to changing something like this, how about releasing a poll to see how everyone reacts BEFORE implementing a change.

The Xero prices increases yearly and its frustrating to see such a good system go backwards and pushing people away.

Really hope this can be resolved soon, it has been quite a number of weeks.

Agree it is ridiculous that this change has occured. We have large client groups with upwards of 15 entities that we have to manually update one by one. Please fix this feature ASAP and actually listen to those using the software.

It is really, really frustrating that this is still under "Idea" instead of a critical update. There are a number of Practice Management tools out there that have the bulk address update function as well as other functions that Xero does not provide including not being able to right click on reports to open in a new tab. Why is Xero sending us back to the dark ages. Why has there been no response from Xero for more than 6 weeks - because they cannot make any commitments? We, the customers, are all feeling very let down by Xero with these so called updates.

The intentional change to remove the ability to bulk update clients addresses was obviously made by someone without admin experience. We have clients with over 250 entities and to have to manually enter every one of their address changes individually will be an admin nightmare not to mention the time cost involved. THIS NEEDS TO BE REINSTATED!!!!!

Whoever decided this was a great feature update obviously doesn't have any admin experience. We have large clients with many entities (some with over 200) and you have now increased our admin burden significantly. Way to go, yet again!

Please advise whether Xero is taking any action to address the bulk address update in XPM. We have not received any response from Xero staff since 17 December 2025, and the changes are clearly affecting the administration efficiency of many firms. The current process feels archaic and represents a significant step backwards in usability.

It is disappointing that this change has been implemented. We manage large client groups, often with ten or more entities, and are now required to update each entity manually. This creates unnecessary inefficiency and adds significant administrative time. It is unclear why Xero is making XPM more difficult to use rather than improving overall usability. This feature should be reviewed and corrected as a matter of priority, with proper consideration given to feedback from active users.

Additionally, it is unclear why a country must be selected first when saving an address in XPM. The previous version worked extremely well. A single address input section would be far more efficient, with the option to designate the address as residential, postal, or both within XPM.

Agree with previous comments. Please fix this feature ASAP.

Utterly ridiculous that this change has occured. We have large client groups with upwards of 20 entities that we have to manually update one by one. Why is Xero trying to make XPM more difficult to use? Please fix this feature ASAP and actually listen to those using the software.

Please bring this function back ASAP. It is very time consuming to have to update large groups individually.

This is critical function to our operations, please reinstate it

Agree with previous comments - Very frustrating, especially when dealing with large entities/groups! Using so much more time now since losing the automation, now having to enter each address change manually. Would be great to have this function back ASAP.

This was crucial to our processes, especially when dealing with large groups! It is going to cost us so much more time now, having lost the automation and forcing us to do each client manually again.

Bulk address ability needs to be reinstated AND being able to view all of the addresses in a whole group on one page!

Please reinstate the ability to do this. The ability to bulk update addresses was a huge time saver. The latest update is definitely a step backwards and time waster for anyone involved in admin.

Please revert back. The ability to bulk update addresses was a huge time saver. The latest update is definitely a step backwards. Very frustrating!

Why would you intentionally change something that actually benefits users? Will the subscription fee be reduced now that functionality of the system has also decreased? This needs to be added back asap.