Enter your idea

Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

When there is opportunity to pick this up, I will share any news with you all here.

Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

We’ll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

Hi everyone, thank you for your thoughts and feedback to the idea here. We understand the interest and rationale for why you’d like to be able to send from your own company address when sending items from Xero.
This capability is something our product teams have reviewed multiple times, however being transparent with you all the road to developing a feature of this kind is rather complex and requires extra steps outside of Xero for customers to enable, and possibly impact delivery and spam control through the process. For the time being, this is not something that we have planned to develop.
To confirm how this currently works, when you send emails from your Xero organisation, these are are sent from our email message service. If your customer replies using ‘Reply to’ from the email they’ve received, their reply will go to the ‘reply-to’ email address that has been set up in your email settings – You can check and edit this where needed following ( https://central.xero.com/s/article/Email-settings?userregion=true#SettheReplytoandEmailname ) our help here ( https://central.xero.com/s/article/Email-settings?userregion=true#SettheReplytoandEmailname ).
We appreciate this is not the news you’d like around this but do want to be upfront with you all here to help you make the best decisions as needed for your businesses.