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Xero Mail - Send as @company-name.com not message-service@post.xero.com

Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.

Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

  • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
  • Does your domain have more than one mailbox associated with it?
  • Would you want to use the same domain across more than one Xero organisation?

Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

We’ll provide another update here as soon as there is more progressive news to share.

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  • Perry Paolantonio commented  ·   ·  Report

    1/3 of the past 15 posts on this idea are promoting your service. I'd call that spam.

  • Shashwat Singh commented  ·   ·  Report

    @Perry_Paolantonio I don’t understand how this is spam? We are providing an easy and affordable solution to a problem that many Xero users are struggling with. Our servers are hosted on Azure in Australia, fully compliant with Australian data privacy regulations.

  • Perry Paolantonio commented  ·   ·  Report

    @ashkay_singh - please stop spamming.

    I swear every day the Xero ecosystem becomes more and more ******.

  • Marc Paquin commented  ·   ·  Report

    I am surprised that this is not possible. I received recently confirmation from multiple clients that they did not receive a quote or invoice when I sent them via Xero. This is impacting our business and sales cycles.

  • Andrew Cleaver commented  ·   ·  Report

    We are having too many emails with Invoices and statements bounced due to SPF or DKIM - this really needs to be addressed

  • Adam Livesey commented  ·   ·  Report

    Been chatting with Ashkay in the background and tested his offering,

    Seems to be a new product / service he has developed with his team and is still in testing / development phase (my opinion)

    Pricing is not set yet

    He mentioned to me that he is going to add auto statements, this alone would be worthwhile as Xero does not allow automatic statements

    Currently there is no other option to use our own domain names to send emails, so if this is important (to me it is) I will use his service and work with him to get automatic statements working. It is good to know that a developer knows the API to get stuff working with Xero

    The more people who use the service, the better the pricing will be

  • Adam Livesey commented  ·   ·  Report

    Hi all, chatting with him in the background regarding this, please wait out

  • Tim Sneller commented  ·   ·  Report

    Sorry Ashkay. This should be core functionality, not something that I have to pay £500 per year for

  • Perry Paolantonio commented  ·   ·  Report

    Nobody should have to pay for an add on to do something we’re already paying zero to do.

  • Richard Fincher commented  ·   ·  Report

    I would like to hear more about this.
    richard at room101 dot co dot uk

  • Michael Pepera commented  ·   ·  Report

    I'm having significant problems getting my invoices submitted to a large corporation whose IT department has no intention of whitelisting Xero's email server.

    It is absolutely unacceptable that Xero has stated that they have no intention of implementing this feature. We pay a subscription service so that Xero can continually update the product and maintain compliance with industry security and accounting requirements.

  • Jake Cormier commented  ·   ·  Report

    So many of our invoices are going to spam now, because Xero stupidly uses one email address for sending out all their customers invoices across the world. So if one xero customer abuses this and gets labeled as spam, we all suffer.

    Xero absolutely needs to make this a priority.

  • Victoria Buyers commented  ·   ·  Report

    +1
    Please resolve this to stop invoice emails going to the junk folder.

  • Kevin Gallagher commented  ·   ·  Report

    Agreed on this. We are starting to get rejected invoice emails from some of our customers. They have no reason to recognize a Xero domain name.

  • Jonathan Miles commented  ·   ·  Report

    As a web developer I am amazed this is not a feature that is part of Xero when many of your competitors do have this function in their software, as others have mentioned. This does and will continue to cause Xero customers headaches when invoices are blocked for looking like spam.

    I like Xero in many ways but if this feature remains missing I may be forced to consider moving to another accounting platform.

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