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MFA - Move cursor to code field automatically

When I login to Xero, I enter my email address and password and am taken to the second page (MFA).

I'm then asked for the authenticator code, but I have to click into the field to enter the code.

Xero knows that there is an almost 100% likelihood that the first (and only) thing I am going to do on that page is enter the MFA code.

Xero should automatically have the cursor in that field so that I can type the code without clicking into the field.

65 votes

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Sam Gray shared this idea  ·   ·  Report…  ·  Admin →
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Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for the continued support and feedback shared here, everyone. Totally appreciate wanting to save clicks and improve the efficiency of logging in to use Xero.

Our product team have reviewed this and it's something they'd like to take a closer look into longer term, however isn't roadmapped just yet.

As soon as there's any progress to update you of I will share with you all.

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  • Craig Whitnall commented  ·   ·  Report

    When taken to the 2FA page. Have the curser already in the text box field.
    Should not have to move the mouse into the box and click before typing in 2FA

  • Martin Danger commented  ·   ·  Report

    Odd, this idea was suggested more than a year ago but I can't find it anymore. Xero said they were considering it but now it's back to "submitted". Such a simple idea. It would take 15 mins to do. Xero have spent more time playing with the suggestion than it would take to implement it.

  • Edward Byard commented  ·   ·  Report

    This 100% - it is so annoying to have to click in the box. This should be a 5 minute job for a developer - make it happen already!

  • GCB Accounts commented  ·   ·  Report

    Don't underestimate the amount of friction that things like this cause. I log into multiple Xero accounts several times per day, and it is a constant irritation to have to reach for the mouse and click into the 2FA field. Just follow the design that you yourselves encounter on 99% of 2FA pages, and auto-focus the field.

  • Wayne Schwebel commented  ·   ·  Report

    Well said Nick Tilly:

    "It drives me nuts that this suggestion needs "the community to get behind and support it"... for goodness sake XERO - just do it!!

    Yesterday I emailed the CEO about this so hopefully it gets some traction.

  • Ian Burns commented  ·   ·  Report

    Tim Wiel you are a champion. It works like a dream!
    Why Xero cannot fix this is beyond me.
    Your work around should not have been needed but I thank you deeply for providing it

  • Bonno NZ Ltd - Accounts commented  ·   ·  Report

    Thanks for all the support from the community.
    I wish I could have raised it as a bug 🐞. This is usability 101, really.

    Please Xero, what is stopping you to fix this?

  • Tim Wiel commented  ·   ·  Report

    I previously commented on just how simple this was to impliment in November 2024.

    Today I've got sick of waiting for this to be implemented so I got ChatGPT to do it for me with a Google Chrome Extension (see https://drive.google.com/file/d/1pU7lTRhB17kjtcvHL1lI2yT1pZ9jQcWe/view?usp=sharing)

    It's basic but works ... it's not in the Google App store cos I can't be bothered figure how to submit it.

    And of course you can't install the extension on Google Chrome on your phone but desktop machines will work fine.

    Really hope this helps someone cos it's going to help me.

  • Nick Tilly commented  ·   ·  Report

    It drives me nuts that this suggestion needs "the community to get behind and support it" ... for goodness sake XERO - just do it!!

    I use numerous websites/apps every day and they all have this as a standard, eminently useful/sensible feature.

    Seems completely bonkers to me that this inefficiency is a feature of XERO.

  • Rae Stanton commented  ·   ·  Report

    This is such a no-brainer it's embarrassing for you.

  • Christopher Long commented  ·   ·  Report

    I completely agree, this catches me out often. With other software I use, e.g. unleashedsoftware.com, it puts the cursor into the 2FA code entry field whereas Xero does not.

  • Michael Evans commented  ·   ·  Report

    When Xero prompts for the authenticator code during login, the code input box doesn’t automatically take focus. I have to click into it every time before typing. Small issue, but it’s a constant friction point for frequent logins. Please auto-focus the field so users can paste or type the code immediately.

  • Tony Gowshall commented  ·   ·  Report

    Back to Basics Edition. Forget the Flashy Gigits/Widgits/Ads All that is Wanted/Needed is what the Product Used to be 6 Years Ago. Since then the Price has Increase 50% and Productivity has Plummeted. Combined with All the Page Changes No Hotkey Support (Not Keyboard Friendly at all.
    Even When you Sign in You Have to Physically Click in the MFA Box to Continue the Login Process. A Simple Programming Edit that Xero Appears to be Unable to Do.
    Going Forward IF Xero Insists on not giving Users the Option to Retain the Basic Home Page. I Can Say Xero will definitely be Losing Me as a Customer along with all the Recommendations That I have been Giving.

  • Ian Burns commented  ·   ·  Report

    This has been requested since May 2024 !
    It is a bug fix
    It is easy to implement
    Just do it!
    The silent majority will thank you silently

  • George Wasserman commented  ·   ·  Report

    I cannot agree more. This may seem small and unimportant, but to me it is really critical to make login faster and easier. Makes Xero more accessible, every time I use it. Thank you.

  • Ian Burns commented  ·   ·  Report

    Not homepage but before it. Set the focus to the field for the pin number on the preceeding logon page

  • Wayne Schwebel commented  ·   ·  Report

    Seriously guys. This is UX 101. I am a software developer so this especially annoys me. I don't know how many times I have started typing the code and the focus is not on the code box. This is such a SIMPLE fix that it should take no longer than 15 minutes with testing. I would be more than happy to do it for you if you wish.

    To get you started, try simply adding the autofocus attribute to the code textbox in your HTML.

    See:

    https://developer.mozilla.org/en-US/docs/Web/HTML/Reference/Global_attributes/autofocus

    https://caniuse.com/?search=autofocus

  • Andrew Dye commented  ·   ·  Report

    Agree- this is not an enhancement awaiting a certain number of votes, it's poor UX that a savvy provider would want to fix ASAP!

  • Kev Dog commented  ·   ·  Report

    This is a bug fix not an enhancement, of course the cursor should be in this field…..

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