Enter your idea

Is there a way when sending email from Xero that the address has an identifier e.g
From: Joe Blog<messaging-service@post.xero.com>
Where Joe Blog Represents the company name and does not need to be @company-name.com.
This will allow us to filter when receiving emails to ensure we can manage phising issues. Myob an other accounting software seem to be able to do this when sending Purcahse orders.

If you've received a survey request from Xero recently, please make sure you highlight this issue when you fill it out. Your input is crucial in exerting pressure for positive change.

I'm also curious if anyone has any ideas on spreading awareness about this matter among a broader community of Xero users. There's a good chance that many of us are facing this issue, and by raising awareness, we can collectively put more pressure on Xero to make this change.

The biggest issue here is that emails go into spam, which is pretty bad when sending something so operationally important. The ability to add SMTP detail would be the perfect solution - or Xero need to work harder to stop their emails being caught by spam filters please.

The spam problem makes it impossible to use any email feature from within Xero, rendering those feature completely valueless, and increasing the admin time for our team.

Thank you for your input Denym. My thoughts are, whilst this is a work around, why would we pay $19 per month on top of the Xero subscription fee?
To be able to send emails from our own company address in Xero should be a standard feature and hopefully will be if we keep the pressure on.
For the time being, I will continue to email the documents to my company email and then on to my customer/supplier etc. from there.

While it doesn't sound like Xero will be implementing a feature like this in the short term, I wanted to add to this thread that Paidnice (https://paidnice.com/) has built this functionality that can solve this need for you (and it wont break the bank either from $19 a month)
- Fully customize sender details so emails like payment reminders, overdue notices, invoices etc appear from @yourcompany.com with your logo, colors and styling.
- Paidnice also attaches the PDF of the original invoice from Xero.
- Add a calendar invite as an attachment, for the invoice due date (including link to the original invoice)
- Automatically add late fees or interest, issued as a new invoice or added to the existing invoice line item.

Hopefully it helps! (Disclaimer: I built Paidnice)

We have implemented for our own internal use. (We built an application that connects through API). We can send invoices, statements and payment receipts from our company domain.

Would anyone be interested in this as a service bolted onto Xero?

Feature set envisioned:
- Send from multiple email accounts on the same domain (i.e., company.com)
- Send invoice
- Send statement
- Send invoice payment receipt (customer paid invoice)
- Send payment notice to vendor with line-item detail in CSV file of payment sent (works great for printed checks with more than 9 lines of detail on check stub)
- Optional email address verification service to minimize bounced messages
- We would tie into your email server/service via security configuration

Thoughts?

If you contact me, please let me know what you would consider a reasonable price for this service in US Dollars.
please contact me at za6kvwr8@duck.com (email address protected)

One wonders whether they've laid off all the staff at Xero who actually know how the underlying service works, and therefore how to improve it?

Well, you have just made a serious error of judgment in my opinion. Why? Because your emails regularly do not ARRIVE at the customer's inbox. They get marked as spam. This suggests Xero is not making efforts to get its email service accredited (DMARC etc). It is a shockingly bad rate of arrival. On one round of checking, 25% of customers did not receive their emails. Setting up SMTP is easy and most modern online services offer this. It is not "rather complex" and since most others offer this and Xero thinks it is rather complex suggests some modernisation is required in management thinking. For now, we have had to move away from email because of these problems.

This seems like a pretty poor excuse. As others have said, this is not a new technical idea, tons of other products do this. Set up the correct SPF and DKIM records and smtp services and you should be able to do it. To say it is too complicated is a pretty lame. If it is too complicated then why is everyone else able to do it?
Should be a standard option. Pretty disappointed that Xero can't handle this.

The decision not to implement own-domain sending is user hostile.

Xero's users have no control over the deliverability of their outgoing invoices and statements. Xero's outgoing mail ends up in customers' spam boxes.

I think Xero's product team underestimates the importance of email delivery when it comes to invoices.

This is not a problem unique to Xero, this happens with any SaaS that sends email on behalf of users, which is why there is almost always the option to use your own domain.

Here are a few examples:

* Delighted: https://delighted.com/email#:~:text=12.-,Use%20your%20own%20domain,-Send%20from%20your
* Intercom: https://www.intercom.com/help/en/articles/182-sending-email-from-your-own-address
* Zoho Books: https://www.zoho.com/za/books/help/settings/emails.html
* Zendesk: https://support.zendesk.com/hc/en-us/articles/4408832543770-Allowing-Zendesk-to-send-email-on-behalf-of-your-email-domain
* Quickbooks: https://www.hostdocket.com/set-up-email-service-in-quickbooks/
* Hubspot: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

Please reconsider.

We don't even use Xero to create /send invoices, and this is one of the main reasons why, but I still agree this is a must-have option at the very least, for any professional service.

It's Not that complex and people that will use their own smtp server to send the invoices etc realise there could be an issue (but likely Less than with Xero attempting to send it, by the sounds of it).

I would urge Xero to seriously reconsider and get some of those things that we, the users, indicate that we need .. actually get done .. pronto.

I don't see the relevance of adding a logo Tim, it is entirely unrelated to the subject in hand

There is an option in the Invoice Settings screen to add a logo to each email template.

This is displayed at the top of the email. This option has been available for over 4 years.

That is very disappointing news. It's strange that you say it's a rather complex thing to do, given that Zoho support this in their free tier of their CRM.

For us, it's not too much of a hassle because we don't generate a huge amount of invoices and can afford to download them and email them ourselves manually.

Just to straighten things out for those who aren't sure of the practicalities of this problem. You should never send an invoice, or any other email from a third party server that doesn't have an SPF and DKIM integration. You should certainly never do so with your email address in the from or reply-to fields. That may be what Xero suggest but most corporate email servers will send emails like that straight to quarantine because they look like phishing attempts.

You shouldn't trust what Xero say about this, because by their own admission, they don't have the necessary expertise in this area to give advice.

There's a few understandably angry folks in the thread. My advice is if you can't live with downloading your invoices and mailing them manually, perhaps because your volume is too high. Then honestly, your best course of action is to switch to a competitor. As Hannah explained, email integration is outside of Xero's capabilities, so they're not going to implement it.

How is it that Xero can send us our invocie emails from there own domain but will not allow us - when we mentioned that, the inovices started appearing from message-service@post.xero.com

There are countless people here who work in IT and know it can be done,

There is countless other online / cloud based services that can get it done whose support it alot smaller than Xero

It therefore appears that the issue is one of advertising.

Not only are our clients not receiving emails, but when clients sent us a remiittance advice, we do not receive it.

We pay xero close to $100 a month, yet another smaller NZ company we pay $10 a month too can and does allow emails sent from our domain via them - therefore it is possible

Are Xero liable for any fraud invoices sent to my clients from their domain?

"a feature of this kind is rather complex". I guess that says something about the Xero development team if this is considered too complex and even free wordpress plugin's offer it.

Majority of the Xero emails to our customers go straight to the spam folders.
We have opted to email from our servers.

it always astonishes me that Xero feels the need to change the look and feel of certain products instead of listening to the community. Invoicing and purchases were working perfectly prior to the look ad feel update. Why not concentrate development on things that aren't working properly?

Hi Hannah.

Thank you your response.

If one could at least add a custom email signature on Xero with a company logo and colours that would promote our own business that would go a long way.
Currently sending from Xero my emails look unprofessional and boring. This is sad coming from an amazing company like Xero.

If there is one thing you can change, and that won't require you to redesign the whole email system, this would be it. It will give users the ability to display their own companies' design and ideas. After all, email should be seen as a form off advertising for ones own company. Won't you agree?

With thanks.

Aubry

Wow! This is spectacular. 10 years of requests/complaints from multiple users to get someone from Xero to spend 5 minutes dumping it in the trash. Well done Xero, we're switching to QuickBooks. At least they don't increase prices 2 times per year. We can get a first-year subscription for the price of two months with Xero. Even after the first year, their prices are still 3 times cheaper. Will recommend everyone to do the same so they can feel the pain.

This is truly ridiculous. Make the current setup the default and allow those who want to do it the right way to do so. If you’re so worried that it will break for some people put it in an advanced section of the preferences and put a warning on it.

Almost 25% of our invoices never make it to the customer. How is that acceptable for an accounting/invoicing app?