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Hi...I am getting used to new invoicing, but there is still an issue for me when emailing an invoice. If I look at history it will tell me the email address of the FIRST person I sent the invoice to. However, if I send the same invoice to another email address, all history tells me is that the invoice has been updated. I really need to know all the email addresses this invoice has been sent to. An update for this issue would be appreciated please.

@Kelly Munro - when will these updates be implemented? I tried new invoicing again today and the date picking hasn't been changed yet. At this point I cannot even fathom the amount of time entering hundreds of invoices is going to take me with the new invoicing. It is clunky and slow (it doesn't register my code input as quickly as the classic, there is a few second lag so I am constantly getting a pop up box for New Item on a code that already exists because I'm moving faster than your new invoicing can keep up). See attached screenshot. New Invoicing does not respond quickly, it isn't showing me a preview of my invoice on the odd occassion I hit approve and send (and don't get me started on approve and send being the default and at the top right instead of the bottom). This is a major issue for us. I had hope it would be fixed in time for the roll out but we're 20 days away and nothing has changed.

The drag and drop attachments in new invoicing is SO BAD, you have to click a button to get a window to appear and then drag before it closes, the old way was better just drop on the invoice, im not sure who thought that this new way was better.

The other thing that's now unusable in the new invoicing it the file library, try taking pictures of the receipts or things you need to add and put them in file library for use later. When you go in the invoicing you can no longer preview them, and they just get a random file name from the camera i.e. photo-1, photo-2. so which ones do I need to add to THIS invoice is impossible to do. I have to have two windows side by side.

I really want to like the new invoicing but its nowhere near as usable as the old version (yet) and I feel we are fighting to make that clear to Xero there are so many points raised on this its not against change and this post sums it up well, 'sub optimal' and 'forced into'. The product manager for invoicing should take a day out and read the posts and talk to the users and ask them to show why its not great and could be better.

The new invoicing is a downgrade not an upgrade. Who in their right mind wants to add extra clicks, steps and scrolling to each invoice having to be generated, adding to their already busy days?

This is a true case of someone trying to justify their job.

Let us continue to use the old invoices!

Dont know if this is where I should be putting this feedback, but since the new invoicing has been released it glitches every time I try to upload attachments to go with the invoices.
I have to click it and select the documents 5 times before it registers it needs to complete the action. If I do it in the quotes section it works instantly, just in the new invoicing section.

Would be great if this could be reviewed as it is so frustrating and wasting time.

Xero’s new invoicing system is a textbook example of a “downgrade disguised as an upgrade.” What used to be a simple, efficient process has become a frustrating mess of extra clicks, unnecessary scrolling, and a user interface that looks like it was designed by kids for a school project. Tasks that once took seconds now require navigating through cluttered menus, hunting for options, and wading through a poorly optimized layout that sacrifices functionality for a less than modern look.

Frankly, the only way I could express my dissatisfaction was by voting with my wallet. After exploring my options, I downgraded from paying £39 per month to £19 per month – for the same features. It’s infuriating that rather than improving functionality, Xero seems more focused on pushing customers into higher-priced plans while offering a worse user experience.

New Invoicing doesn't have network sharing and its such crucial feature for my company.

In terms of additional clicks, I don't like how it doesn't show calendar view to chose date and you have to choose " pick a date " to go to Calendar view and choose date.

They should leave it at Calendar view , the way it is currently.

Kelly

How about you FIX the BUGS before telling us what's coming?

I reported a serious bug to Xero Support in January 24 - ITS STILL NOT FIXED!!!!

Bug - When copying a Purchase Order to a NEW INVOICE it copies the items Purchase price rather than the Sales Price of the item. (Old invoicing works correctly)

The first time I encountered this bug, a customer had to call and tell me I had invoiced them several thousands of ££££ to little!!!

So now I have many more clicks and Invoice anxiety ensuring Im using the correct sales price rather than trusting Xero to put the correct info in.

Come on Xero... FIX THE BUGS!

You still have Approve & Next running in REVERSE Chronological Order!
This is so perverse. Why can't the order be taken from the Sort order in the Drafts View - that way if you really do want to process the invoices backwards, you can. But at least the rest of the world can keep working normally !!!

PLEASE PLEASE DON'T STOP US FROM USING CLASSIC UNTIL THIS IS FIXED - IT'S CRITICAL .

Your making it sound like your doing us a Favour and were benefitting from all your hard work!! Using phrases like:
"our team is developing"
"further help"
"the work we have going on to help reduce the number of steps"
" it's improved visibility for some of our customers"
"We also have other work in development"
Etc..

You and your team might be working hard but your making us work harder and all your doing is trying to fire fight all the issues Xero has created...

It is simple, Turn off the new version and keep with the classic version???

Some positive steps, but still when will you fix the issue of imported invoices unable to be auto-allcoated the next invoice number.

We import end of month invoices, and do not know what our invoice sequence should be as it's automated. We would import, then delete the placeholder invoice nuber that our external system generated, and then Classic Xero would give us a correct next invoice number. New Xero just re-shows the same placeholder number.

If this is not possible, has the API been updated to allow 'next invoice number' to be checked ?

We are getting closer to when Xero says they will be turning off classic Invoicing and still there are way to many bugs to make this a useable system.

Come on Xero, how about you delay the go live until the issues are sorted. we pay you enough to deliver a system that is robust and fir for purpose.

There's way too much to list here and besides everyone else ahs already said it.
There is no point in saying what's coming as you don't seem to get how stressed we are that come November we will be forced to use an inferior product.
You say this is fixed etc but I'm not sure as when I try in my version it isn't. Are you rolling out the fixes to every customer or just a select few?

Kelly,

How many versions of new invoicing are active at the moment?

I tried to email an old invoice in the locked period to check that this action would appear in the invoice's history. We have two companies. One company did not have any warning, I emailed the invoice and received it. But there is no addition to the history. It even does not say that the invoice was updated.

When I tried to do the same in the other company a pop-up window appeared saying that it was impossible to amend this invoice as it was in the locked period. (this nonsense was discussed before). But the message was sent regardless, and I received it. Of course, nothing was added to the invoice history.

As you can see, my experience is different from @Roshelle Dalziel's.

I am afraid that on 20.11.2024 we will still be comparing apples and oranges and not seeing the proper invoice history.

That sounds pretty positive Kelly, thanks for the update. Could you please also confirm whether there will be any changes/updates to the history/notes section, so it is clearer for all users regarding when and to whom an invoice has been emailed?
I realise that there is a work-around for this (which I successfully used this morning), however having to resort to using a work-around for something that worked perfectly previously is a big step backwards, that shouldn't need to happen. I've attached an example of the history/notes work-around.

^ Effectively, for the email address to show, the user now has to uncheck the "Sent" checkbox, and enter the address of the recipient (as it may have changed) before clicking send. Doing this means that the recipient's address appears in the history. If this is not done, the history only says that the invoice has been "updated".

I look forward to hearing that this issue has been resolved.

Gaslighting at its finest again Xero. Seriously, we are 37 days from Classic being switched off and you are still at a stage of "we're working on it" when it comes to standard features that were in Classic and are yet to be implemented in New. This is not your finest work, to put it mildly, and it is going to cost you a lot of customers on November 20th. I just hope that the share price reflects how badly you folks have fluffed this play and your investors come asking WTAF happened....

When will you fix the bug when an invoice number is deleted ... in the classic invoicing the next sequential number would be automatically added. Now the deleted invoice is just stubbornly added back in. Beyond frustrating and a step backwards. PLEASE FIX IT!!!

Thanks for the update Xero, allthough I'm simply staggered this is where you're at in such a late stage of a major software "upgrade". I can see why Xero has never been profitable, and it's got nothing to do with being a software start up. I wouldn't be a shareholder if you paid me.

Hi Kelly,

has anyone mentioned needing to change the font size in new invoicing? You can put side by side two browser tabs with new and classic of the same invoice and be shocked at how huge the new invoicing font is!

The smaller font might improve the view dramatically. I guess the smaller font will make the entire invoice table smaller.

Seeing Xero say things like "hearing about the differing flows and how many customers enter data when invoicing" makes me wonder how much effort Xero made when deciding to create new invoicing.

And the "ideas" listed there, at least 4 of them are not ideas, they are deleted features that used to exist. When did Xero make it clear that their new invoicing thing would be removing these features and when did they give reasons why they were doing this?

If they had done this and listened to users, 1) users would have saved time by not having to lobby Xero to reinstate features and 2) Xero would have saved quite a bit of money by not writing new code to remove the features and then writing more code to reinstate them.

Also when adding a customer on the fly in the new template, the drop down doesn't have any fields to enter the customer contact name, only the company name. Why ?