Enter your idea

At the rate that Xero are going, many of their users will have gone out of business because of outstanding debt before Xero fix the problem. Talk about shooting yourself in the foot.

@Jonathan,

I submitted a ticket about customers not receiving recurring emails at all (only reminders), or landing in the junk mail, customers started telling me this right after the recent changes Xero implemented that nobody asked for

Xero customer service was not helpful at all and wanted a phone call with me to troubleshoot as if this is a problem at our end and not theirs and we are their Beta test bunnies

Mind you these are long term customers that have been receiving emails for years.

The incompetence is off the charts at Xero...

@Xero

Any update on this? Just had another client this morning telling me they never got the last 3 months invoice because it went directly to SPAM. Had to explain how to find them, guide them, explain that the email wasn't coming from me, etc etc etc.

It's a pain.

@Dean Wilson

Please don't use this customer support forum to promote your own products. It's not a sustainable approach for xero users to pay third party startups to plug the gaps in basic functionality that the xero team haven't implemented.

Customers for whom this is a big problem need to vote with their wallets and switch to one of Xero's competitors.

I built a solution for sending via

You can give it a try at https://app.thothconnector.com

It is in beta, so feed back would be appreciated

Hi,

Please add this functionality to Xero. It makes no sense to have it missing in any year of this past decade.

There is no visibility or diagnostics for what is sent.

Microsoft 365 and Google workspace both have made it "more difficult" to receive email submissions but most small dev teams have got around that so it's not great optics to say "its complicated".

I read it is available through plugins or 3rd party services. Not to diminish their work in any way but its an extra expense and only serves to highlight that its possible.

If its simply a case that Xero don't want to support it put the option behind a warning that Xero won't provide support for emails being sent outside its own SMTP servers.

If its a case that Xero won't compete with existing app developers then please buy them and integrate the functionality.

All the best

Please attend to this. Some of my invoices end up in customer junk folders (or so they claim) because of this very 'spamish' email address.

Yes Please. This is also an issue for our company!

@Marc

We do use Microsoft 365

Yes please!

Out of interest who uses Microsoft 365 (Azure, Entra Exchange Online, SharePoint Online) in their company for emails?

This would be a great selling point. It could be integrated with the frequently-requested ability to be able to see/record the actual emails sent to clients as that has been an issue as there is no visibility of sent emails.

"it will be an issue for any sizeable client - and for the more tech-savvy smaller clients!!!"

It already *is* an issue. Approximately 30% of our invoices go to spam. At least two clients outright block any incoming email from post.xero.com, and what Xero has told us is to ask them to unblock it. Those clients did that for a reason - the constant phishing emails they get with that as the return address.

I really think that this should be a key priority for Xero; it will be an issue for any sizeable client - and for the more tech-savvy smaller clients!!!

Ideas page is a waste of time. Consumers never listened to, never prioritised and never actioned. Don't waste your time. It will never happen.

@Dennis, I agree that using a 3rd party is not an ideal solution and Xero should do this natively out of the box.

The solution I have developed is free and the full source code is available to use and contribute to.

As business owners we usually have a company domain which has a website and email configured on it.

If your web host supports .Net 8 (most do), this will work and not cost you as a business anything moving forwards.

As I use Microsoft 365 for my company emails, I have written this to work with it and provided the setup guides on how to configure an app registration to send the emails from your own domain.

I will be looking at adding SMTP functionality next week when I have some time, if anyone has a Google Workspace account and would like to work with me to conduct testing, I would be more than happy to add that ability to the solution, alternatively if you have coding knowledge and can add this yourself, please do so and push the changes back to the repository so others can benefit from this.

Until Xero pull their fingers out and start listening to customers, I suspect this will be the only free option the community can use to send invoices using their own domain.

There are some solutions out there and they will happily charge you a monthly fee to do this.

Since so many people (including myself) have been vocal about how invoices are currently sent from the Xero SaaS platform as being a security concern, I decided to write a solution that solved my needs as well as anyone else who uses Xero and Microsoft 365.

@Adam - yeah I see that now - I read too fast! Sorry about that. Because you're 100% right about the bad actor stuff. We face that phishing threat with our clients from places like Quickbooks, etc with fake invoices and that means post.xero.com is sketchy to some filters. Hopefully we get this feature soon - my cashflow will be much happier

@Mike I see how you might have misread my post, so I’ve just updated it.

Basically, I’m saying that a bad actor could sign up, create fake invoices using a legitimate logo, and send them through Xero’s sending platform - using message-service@post.xero.com - making them appear entirely genuine.

I do not think having to use a 3rd party is what I want to do either as it creates more risk in the email chain and more cost to my business. It should be part of the system we pay for especially since costs per month are going up again. Many on prem and hosted services do this type of function.

Mike - nothing Adam said was incorrect; the two of you are referring to two different ways of doing this.
1) Adam is talking about configuring Xero to send email via a separate SMTP server - this could be a client's own infrastructure or a third party SMTP service (MailGun, SMTP2Go, etc.)
2) You are referring to having Xero send the emails, but utilizing SPF/DKIM/DMARC to authenticate Xero's servers as authorized sending servers.

I think #1 is a better option. #2 would require Xero to take on added responsibility of keeping their mail server "clean", and I doubt they would want to dedicate resources to this.