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Very good point, Richard Fincher

Glad more people are expressing that their customers are not receiving the invoices.

When i open a ticket Xero acts as if i'm the only one and wants to have a call with me. I told them i am not their beta tester. These problems started happening when they changed the new invoicing. I did not have it before.

This is very annoying to customers when they don't get the recurring invoices, but do get the reminder emails.

Xero send me this:

Please ask your IT department to try this:

Emails sent from Xero usually contain financial information, so can sometimes be incorrectly identified as spam and redirected to junk folders or rejected completely.

It’s also possible that your customer might have marked Xero email addresses as spam or has blocked them.

To resolve this, please ask them to add '@xero.com' and '@post.xero.com' to their email approve list to ensure they receive messages from Xero. Alternatively if their email service provider allows, they can add the following IP Addresses to their allow list:

192.237.159.130
192.237.159.151
192.237.159.187
192.237.159.186
104.130.122.55

If they're still having trouble receiving emails from Xero, we'd recommend that they investigate further with their email service provider.

I've included a link to our support article for more information.

Xero Central article: Contact not receiving an email sent through Xero"

However, the issue still remains, thus we are receiving payments very late because of this issue.

Yes, it only takes one or two people to mark @post.xero.com as spam, (perhaps because a former-supplier whose invoices they're disputing, keeps sending them invoices they don't want to receive), and that impacts on all the rest of us. Plus we ourselves might block this sender, without realising that we are also blocking every other supplier of ours who also happens to use Xero. Imagine if, in the old days, it'd been easy to inadvertently block incoming invoices by post from companies that used Sage Line 50?!

I can't believe this.... my accountant wants me to switch from Zoho Books to Xero and now I find I can't even email my customers properly from the platform?? It's crazy that you haven't fixed this yet.

I had a major client blacklist the @post.xero.com emails as they weren't sure they were legitimate. That was a fun few weeks! Several hundred emails bouncing back, and no one entirely sure why until we had the chance to speak to head office.

QuickBooks already has this, support for Gmail integration for sending invoices through your own Gmail account, not from generic Xero email address.

Would be more personal, professional and functional, as well as supporting record of sent emails (invoices etc) in Gmail sent items. Some services also do not accept emails of invoices unless from a recognised email address, so xero address is rejected.

Totally agree. I didn't mean it was an acceptable solution, it's a cumbersome workaround. Seems like a pretty basic feature to me.

I currently use a service called Paidnice - this allows for Custom Domain settings via CNAME amendments and DKIM settings. I send all my invoices, statements, reminders through their page which links directly to Xero. It's the best i can find to enable all emails to come from my company email address rather than a generic Xero email address. You do have to pay for the service, so frustrating that Xero don't do this but Paidnice are providing a solution that works.

That's OK if you are sending a single invoice, but when doing a large batch, that's not reasonable, and subject to error - Very easy to miss one.

Xero need to FIX the problem.

I currently send invoices and quotes to myself, then send to the customer from my business email directly.

New customer - a law firm. Just had an invoice bounce. Xero helpfully says: "We could not determine the reason for this failure which may indicate a temporary issue. Please check the email address and try again."

I checked with the customer, and their IT department explicitly blocks post.xero.com entirely, because "the high volume of phishing emails associated with that server."

@Edward, Highly doubt they care, they have been losing customers because otherwise there is no reason to offer new customers 90% discount on a successful product for 6 months........

I've replied to Xero CEO's latest missive - see attached.

My expectations are low, but it's worth a shot.

Please consider doing the same.

Yes, Jeffrey Epstein's post is spam. If the lack of response here wasn't already evidence that Xero is paying Zero attention, certainly spam posts being freely posted here is.

Starting to get Xero domain emails going into Junk with customers, when someone else gets an account with Xero compromised (or a scammer sets one up) and blasts out fake invoices - this is triggering BCL and SCL scores against the domain reputation

If your mail server could be used to send out from our domain with correct SPF/DKIM records, it means we can manage our own reputations, better proof of who sent the invoice
and this is generally quite an easy item to implement (as long as the user configures their side correctly, which is not your responsibility)
This would vastly reduce cyber crimes

Clearly Spam, Jeffery Epstein and bulk emails eh, just another distraction . . .

But we get features we do not want from Xero, until subscriptions suffer I dont see Xero changing.

It's odd that the url posted by @Jeffrey Epstein leads to a video editing app, and there does not appear to be any reference whatsoever to Xero, even using a google search of the site. The handle does cause me some concern that it may not be genuine though.

But, As Perry says - it is absolutely unacceptable that Xero customers should have to pay a third party because Xero will not implement what is a core function of most other accounting systems.

"We’ve integrated with this solution"

That's great that it's working for you. Nobody should have to pay extra for their invoicing software to get their invoices to their customers though. In my opinion, this is not an acceptable solution.

@Marc Banyard,

Thanks for open sourcing a solution. If a solution like this could be made into a containerised solution that could be run in the cloud (such as Docker) I would be testing it in a heartbeat!