How could we improve Xero Partner Hub?

Help refers to this function but the links take you to irrelevant information. Very annoying.

I believe we need a Global address list which lists all addresses and how many times it is used in the database against clients, similar to Client Groups.
A search feature will mean you can easily find addresses and merge duplicates. By changing an address it will change the address against all clients where the address is being used. This is a feature of a true relational database.

Does Xero not understand the urgency of this matter? Please just revert us back to the old XPM as soon as possible.

The recent 'updates' to the clients section are a significant downgrade to the previous version. Why do pointless updates that diminish the functionality of your product?

Lost so much time (and made mistakes) due to Xero's decision to remove key features from its software for no good reason. Please stop spruiking how good you guys & AI are and just revert the previous version of the clients section. The last 'update' was a significant downgrade and functionalty in that section is terrible at the moment. Seems to be a trend with Xero in recent years.

I initially flagged this issue in the Beta forum in SEPTEMBER 2025 whilst our Practice was part of the Beta test group. Xero has been aware of this issue for almost 6 months. Our Practice has been without this integral feature for the same amount of time. Do better Xero.

Also, it's been exactly 3 months now, and all of this is just to get back a feature we already had. Let alone any of the other feature requests, which have gone completely unanswered.

It is a very poor reflection on Xero that you do not realise the importance of this time saving exercise, which also removes the element of human error and overlooking to update all entities at one and the same time

The sooner the better Kelly (Xero)!

The heart of the issue is this was an "intentional change" and wishy washy "we are looking into this matter" responses are wearing thin. It has been well documented by many users that this change is causing real headaches in database management. Time to stop talking and start doing something as if the plan is to wait and see I think you will find more and more disgruntled users. - my 2 cents.

Why is Xero not responding to all our very valid concerns? I feel we are all being ghosted. Time to front up Xero and explain. Better still action our requests and re-instate this feature immediately and make our lives easier!

The removal of this feature is very disappointing and more disappointing is the fact that after all the negative feedback about the removal of this feature in this thread, Xero has not provided any response since Dec 17, 2025 nor have they reinstated what was one of the very few useful and functional features of XPM. Would seem Xero have very little regard for their Admin users. Not happy, Jan!

Removing this feature from Xero means Xero is going backward. This was such an important feature for us and any accountant. All accountants always deal with multiple clients/entities belonging to same address.
Very very disappointed to see that this feature has been removed

most ridiculous removal of a function have seen!

From an admin perspective this is unacceptable Xero! I have several clients part of enormous groups and having to update each address individually is time consuming and a waste of precious time.

If it aint broke don't fix it!!!!!

Very disappointed to see that the new update for Xero does not include bringing back the bulk address change functionality. New tagline: "Xero increases admin time in business" would be more like it.

Please can we have it back? One of the best things (if not the best) Xero did was allow the address update in bulk in XPM - us admin staff were actually ridiculously happy that day.
Now it just creates so much more work that really isn't in line with Xero's value of 'reducing admin time in the business'.

"this was an intentional change" for whose benefit?
We have some clients who have 20+ entities!
Talk about a backwards step.....

"this was an intentional change" for whose benefit?
We have some clients who have 20+ entities!
Talk about a backwards step.....

My comment is similar to previous users however I am still going to add my feedback as this is an area that puts a huge burden on my admin team and now creates potential issues with missed address changes. Unfortunately the new update looks like we are back in the 90's and using an unhelpful excel spreadsheet, MYOB is looking more inviting by the second!!

Can we employ someone at Xero implementation team that understands accounting / practice admin and understands how everyone is using Xero.

Also a suggestion, prior to changing something like this, how about releasing a poll to see how everyone reacts BEFORE implementing a change.

The Xero prices increases yearly and its frustrating to see such a good system go backwards and pushing people away.

Really hope this can be resolved soon, it has been quite a number of weeks.