Dashboard - Ability to control what messages and adverts appear
The Dashboard has been used as an advertising medium lately as well as a messaging medium informing users about Xero's latest acquisition or some new feature they want users to know about.
The dashboard is a useful feature but distractions on the dashboard kill my productivity. Also, Xero have existing ways to communicate with users (email, xero messages/notifications, community forum, Xero blog etc etc) - they should leave the Dashboard for business use.
They should also leave support messages for business support use only - have a look next time you contact support - they avoid answering the question but manage to spend many words telling you how good the feature is for you, the feature you are complaining about.
After all, users pay Xero for this product, we shouldn't have to put up with Xero's marketing messages thrust onto our screens when we are working. I doubt Xero staff have to deal with such interruptions, so why should we?
And today, I now have 2 places on my dashboard that display messages from Xero, only one of which I can remove. This is my workspace that I paid for - don't break it by put things on there that I don't want. There's a banner across the top (not removable) and what appeared to be a chat window on the bottom right (that I managed to remove before getting a screenshot).
Who else wants retain some suggestion of control over their system that they paid for so that they can get their work done?
Martin Danger
shared this idea
Thanks for your feedback about this.
The community can now get behind and support this idea.
Along with votes, other members can now comment to share their thoughts.
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Fiona Davidson
commented
Auto reconcile tour is appearing once a day when I first go to reconcile screen.
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Mark Seattle
commented
It is very annoying to always have to X out the "88% of customers pay faster with credit cards". I have my own custom invoicing system that generates the CSVs for Xero invoices from my calendar AND a credit card processor where I upload the sheet my sytsem generates for payments and the money is in the bank the next business day. Then I only have to chase bad cards.
I couldn't agree more with Martijn about actively fighting ads in paid software. Next will be "Pay more and see no ads". There should be a link somewhere at the bottom of every page that we can click if we want that has updates.
If anyone is interested in my system please reach out at seattle@fusionmath.com
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Fiona Davidson
commented
Pop-Ups, Banners, Advertising - oh my....
Seriously this is a whole lot of visual noise that we don't need. Its scattered though your program forcing me to address it and close it constantly.
We have to have a options to turn these things off - there are already so many extra clicks and movements with the deplorable "updates" and we are now forced to either deal with this visual noise and clutter or take longer still with extra clicks to dismiss these all because of what...
Greed?
For the sake of change?
Its certainly not improvement because I am yet to see anything released in the last 2 years that has made my job easier... -
Martijn Verhoeven
commented
I am so in favour of this, it is painfull.
Not to say that I throughougly detest having to actively fight advertising in software we pay for. This technofeudalism behaviour has initiated a search for alternatives to Xero.
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Mandy Stewart
commented
I heavily support this idea. I like seeing suggestions for these ideas when they're new and if they're relevant to any of the organisations I manage I would happy agree/proceed with them. There HAS to be an option to turn these banners off. Even if there is a section that lets you turn them off/on permanently.
the fact that they reappear ALL the time in every organisation I have and every log in... is beyond frustrating and distracting.
ALL the organisations I manage do not and will not accept online payments, its an irrelevant function. PLEASE PLEASE do something about this.
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Penelope Gibbins
commented
Having raised a support case on this issue I was directed to this page. Like many organisations we will never take online or credit card payments due to our client base and whilst I appreciate the original message to suggest the function is available once read the message should not return.
Please stop advertising products on the dashboard and leave us to do our work.
Since posting this I now have a full screen pop-up in the Repeating invoices page which must be closed before any action can be taken which goes beyond the annoying banner issue.
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Craig Howard
commented
Upvoting this please in addition to raising a support case. For me, it's the banner advert to setup card payments which appears ON EVERY INVOICE The Dismiss option only applies to an individual invoice & the blue Add Online Payments button is very close to the blue Approve button which has been there for years.
As an enterprise B2B company, we will never be able to take card payments (and never have) so these are not only a distraction (and advert) but also affect productivity due to the positioning of very similar blue styled buttons.
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Constance Redgrave
commented
Its really distracting and stressful having pop ups and flashing bits. I am doing a difficult job and you are meant to be a tool, not an annoyance. Its also eating up my desk space and time trying to figure out how to turn them off one at a time - IF I CAN. Some don't even turn off. This is not a shopping experience. Its a workspace. Could you treat it like one please?
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Markku Wilson
commented
Get rid of the Stripe banner advert and the Access Analytics message!
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Martin Turner
commented
This is fundamental to the use of a software tool for business - make it functional. This is not a marketing platform - especially when a subscription fee has already been paid.
If marketing messages are not removed, I'll be removing my subscription.
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Claire Jones
commented
I agree that the dashboard should be kept for business use only and Xero should not use this space for marketing. To have a marketing banner which cannot be removed is a ridiculous distraction and waste of space. I do not want to be continually sold to whilst I am trying to work.
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Chris Rickard
commented
Please can we have the ability to turn this ALL off? It's really irritating when running multiple screens (which I do a lot) - either that or can it be moved somewhere less intrusive?
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Donna Carter
commented
I too would also like to remove the stupid 90% Stripe message
Also the Analytics powered by Syft message. You can "minimise' down, but when you go into another clients file, the same message is expanded again. Between these two messages, that is almost half your screen gone on bloody advertising.I JUST WANT TO DO MY WORK, not deal with this rubbish all the time.
Allow us to close it down IF WE ARE NOT AT ALL INTERESTED (like half of the new features that we are paying for, but have not requested)
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Rebecca Robinson
commented
Please remove the "90% off your first 3 months" banner at the top of my dashboard. It is distracting and makes the screen jump around. I have xero, why am I receiving an offer like this and why can't I dismiss it?!
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Martin Danger
commented
And there we go - the system generated message telling use nothing actually useful but delivering more marketing/self promotion to users at every step they can. Just do the job well - that's how Xero will keep me paying them. Telling me how well you are doing does not equal actually doing well.
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Michelle Richardson
commented
Wouldn't it be a good idea to develop a professional version of XERO for those of us who use this for bigger concerns or who are professional bookkeepers? This one size fits all approach is not ideal, we don't require pop ups telling us how to create a copy invoice every time when it is something we do on a regular basis. Not the only thing that slows us down but there are too many to list
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