Settings and activity
29 results found
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539 votes
Hi everyone, further to our last post I wanted to provide another update for our US customers as we now have a bill payments solution powered by Melio! Xero has acquired Melio, a leading US bill pay platform designed specifically for small and medium-sized businesses, and accountants and bookkeepers in the US. While we value our partnership with BILL, we decided that acquiring Melio was the right strategic move to accelerate our ability to provide a seamless, integrated payments solution within Xero for our US customers. Powered by Melio, you can securely pay bills online, directly from Xero.
As previously shared in the UK customers can now pay overseas suppliers easier with international bill payments, saving the need to use multiple platforms and savings in fees. Whether you're paying a single bill or multiple bills at once.
We’re committed to finding new ways to expand our bill payments…
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58 votes
Hi everyone, thanks again for all the feedback we’ve received about this flow here. Our team has taken this on board.
It’s worth highlighting that the pop up window that shows for every payment is part of the payment flow to determine how you’d like to process the payment - You can choose to pay by online bill payments or manual payment. We want to be upfront that we don’t have any plans to permanently remove this flow.
However, based on feedback the team has added a selection to the modal in the screenshot here ”‘Don’t show again” to return to the original experience when it's possible to continue with manual batch domestic payments.
If you check this option you’ll be taken back through the older payments flow the next time you go to make a payment of this kind.
Please note, if you simply click the ‘X’ button in…
Jill Fechner
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82 votes
Hi everyone, we just wanted to provide a quick update on this one as the upcoming payday super changes will be top of everyone's minds.
The current approval step is important for both cash flow management and security and the community has also suggested a few different ideas on how to approach this:
- Setting up multiple auto super authorisers - currently in discovery
- Super Payment Authorisation via Xero Verify - currently gaining support
If either of these ideas reflects what’d work best for you, please add your vote, to help us get a clearer understanding what matters most to our community.
When we’re through the thick of EOY and initial payday super is rolled out, our product team will circle back around to these ideas to review.
An error occurred while saving the comment Jill Fechner
commented
SMS outage and no way to approve Super today is ridiculous!
Jill Fechner
supported this idea
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74 votes
Hiya team, popping in with an update with payday super changes at the front of everyone's mind.
While we’re continuing to monitor interest in this idea, we don’t have any plans at this stage to change how Xero Verify works to include authorising Super payments.
We appreciate feedback on alternative ways to authorise and wanted to share other ideas you may have interest in supporting and staying updated on:
- Setting up multiple auto super authorisers - currently in discovery
- AU Payroll - Option for Auto Super approval code sent to email instead of phone - currently gaining support
An error occurred while saving the comment Jill Fechner
commented
Given the sms outage today, this is a critical feature. There should be an option to receive the code by email if SMS fails.
Very unhappy customer.Jill Fechner
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1,447 votes
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
An error occurred while saving the comment Jill Fechner
commented
The holdup for this was new invoicing, that is what we were told.
What is the holdup now?
May 2022 was your first response to this issue, over 4 years to give us a function we have been needing desperately.An error occurred while saving the comment Jill Fechner
commented
And AI, so much AI. Which is just what you want in an accounting package.
Will likely be moving at the end of this financial year. Xero has demonstrated time and again that it does not care what we ask for, no matter how long we ask for it.An error occurred while saving the comment Jill Fechner
commented
We now have new invoicing, where is the ability to add more contacts? If it was available in the back end in April 2024 why has it not been pushed out with new invoicing?
An error occurred while saving the comment Jill Fechner
commented
So, the new invoicing is out and creating havoc. When will multiple addresses be available? It should have been ready to go launch the minute classic was retired.
An error occurred while saving the comment Jill Fechner
commented
https://central.xero.com/s/learning-assignment/a3O3m000007UcgnEAC/lea31109729 noting your learning still references the single page contact form !!
An error occurred while saving the comment Jill Fechner
commented
The ability to change the primary contact without re-entering it would also be appreciated. Contacts change all the time, I should be able to mark another contact as primary which unchecks the existing primary person.
An error occurred while saving the comment Jill Fechner
commented
Data Relationship 101 - create 1 company (type = Customer or Supplier) with many contact records allowed
An error occurred while saving the comment Jill Fechner
commented
Critical for a lot of users. Update please.
Jill Fechner
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35 votes
Hi team, while we appreciate hearing your feedback on the new purchase orders experience we do request that each post be limited to a single idea to help other members know what they're voting for, as well as sharing back with our product teams and considering changes. I've updated the title of the idea here around the whitespace and welcome you to create new ideas for other specifics you'd like to see.
To provide an update around the attachments - our team recently implemented a change to move the placement of this button to the top of the page next to Save and Approve options.
Relating to lines - with how this new experience now works when you add an item, or enter an amount in a line the Quantity will default to '1', also adding an item will automatically add a new row beneath. Thanks
An error occurred while saving the comment Jill Fechner
commented
Why is there no consistency between views within the application? There is no reason that PO should be a different width than Bills. The width only increases the lack of readability.
I note that Products & Services and employees also now have this full-width layout.
Why??Jill Fechner
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793 votes
Hi everyone, thanks for your continued feedback and we appreciate you sharing your sentiment here. We’re continuing to evolve the Homepage experience to better meet more of our customers’ needs, and your input is a big part of shaping those improvements.
One of the strongest themes in the feedback has been widget sizing. We’ve now released resize options for the Tasks, Invoices owed to you, Bills to pay, and Net profit and loss widgets, in addition to the Chart of accounts watchlist and Cash in and out widgets.
For the small size Invoices owed to you and Bills to pay widgets, once you’ve saved your Homepage, you’ll also see an option to toggle the chart on or off if you’d prefer to focus just on the figures.
There’s more updates in the works, and I’ll keep sharing further updates with you here.
An error occurred while saving the comment Jill Fechner
commented
Looking back at early feedback (pre-Kelly's post on Nov 12) before this was released, the comments are similar to the flood of unhappy comments now. Either you paid no attention to that early feedback, or you noted it and ignored it.
An error occurred while saving the comment Jill Fechner
commented
Bigger is not better.
Visually I now need to scan for information that was easy and concise on the home page.
Tried customising. Still too much, too large, and unclear.
Switched back.
I now have two information banners at the top of the old homepage that I can not dismiss!
Not happy Jan!!
Why does every new "improvement" remove functionality from a program essential to our business?Jill Fechner
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791 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
An error occurred while saving the comment Jill Fechner
commented
July 2025 is now 7 months ago. Update please with a release date for this much requested feature.
Jill Fechner
supported this idea
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1,101 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
Jill Fechner
supported this idea
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480 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've now optimised autosave to require less processing power, leading to faster invoice loading and saving.
While we don't have any plans to remove autosave, there is the possibility that we would make updates to improve experiences related to autosave in the future - I've provided links below to ideas that have been raised and remain open for consideration;
- Invoicing - Undo/revert to previous version of an invoice
- Exclude Auto Save from History and Notes
- Invoices - Add invoice number when invoice is Approved
Thanks again for all your feedback and sharing with us in the forums here.
Updated 10 Sept 25
An error occurred while saving the comment Jill Fechner
commented
@Jane Skinner - Here, here! Well said indeed, Jane!
Do we need to start a new "idea" for this as we can no longer vote?Jill Fechner
supported this idea
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16 votes
It's been a little while since this idea was raised & we wanted to touch base with an update. We can see that this idea has been steadily gaining support, so have updated the status.
There is also a similar idea that is Australian specific called AU Payroll | Payslip - Change formatting of payslip file name so we've linked any Australian based supporters to the correct region and made this idea UK specific.
Our product team are keeping an eye on this idea and if there are any future updates, we'll let you know!
Jill Fechner
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100 votesJill Fechner
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13 votes
Hi everyone, we appreciate your feedback on the show/hide fields option. As you may have seen in other updates we're working on a new line item grid that will encompass a few enhancements we know our customers want to see, and will also include an improvement to the behaviour of the show/hide fields so the options you select will be retained. I'll come back to confirm when this is released.
Jill Fechner
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230 votes
Hi community, we really appreciate your feedback on this and hearing why you'd like to be able to change the organisation's name that's shown when sending invoices from Xero.
This is on our teams radar, and is something they may look into longer term however we want to be open that it's not in the current roadmap.
We'll continue to track and keep across the interest from our community, and if there's any news to share we'll update you on this, here.
Jill Fechner
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37 votes
Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.
One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.
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An error occurred while saving the comment Jill Fechner
commented
There is nowhere to report missing features and bugs apart from this forum, which is more for ideas.
I have found it difficult to find a place to report an issue quickly.
For new invoicing the list of missing features and bugs should be reported so we can see what has already been picked up and what is being worked on and fixed.Jill Fechner
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Invoicing - Allow Item and Description-only lines, with no Qty or Unit Price
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241111 New Invoicing 2025-031 Draft Invoice Copy.jpg 124 KB -
241111 New Invoicing 2025-031 Data Entry Draft Invoice.jpg 137 KB -
241111 Classic Invoicing 2024-136 Invoice Copy.jpg 99 KB -
241111 Classic Invoicing 2024-136 Data Entry Invoice.jpg 129 KB -
Screenshot 2024-06-18 142006.jpg 97 KB -
Screenshot 2024-01-31 144249.png 23 KB -
Invoice INV-DJM2756.pdf 90 KB -
Invoice INV-DJM2754.pdf 92 KB -
Invoice INV-DJM2737.pdf 94 KB
565 votesHi community, we appreciate the continued traction this idea's received, and do want to provide clarity and set expectation.
Your feedback has been valuable in understanding the needs of using description only lines to; add subheadings, provide context for grouped charges, and ensure your invoices are easy for your clients to read and understand.
To reconfirm, atm - You can add one-off description only lines as you enter an invoice. However, if you add detail to any other field the line will be treated as a 'financial' line and you'll need to include Qty, Unit price, Account and Tax rate.
- We know some users have set up and saved inventory items for description only lines they commonly use, however as the item code field is used for inventory items the line of the invoice is treated as 'financial' meaning you'll then need to include Qty, Unit price, Account and Tax…
Jill Fechner
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105 votes
Hi everyone, we appreciate that as eInvoicing is adopted by more regions and businesses the appetite for supporting eInvoicing across more of Xero’s features is growing.
Over the coming months our product team will be looking into updates to Xero’s repeat invoices templates and support for eInvoicing within these is something that's on our teams radar. When we get to picking this up and being able to explore this deeper, we’ll keep you updated and share if there are any opportunities to bring you into our discovery.
An error occurred while saving the comment Jill Fechner
commented
Customer moving to Peppol and requires einvoicing. I cannot do this with the current repeating template I have. Seriously !! The New Invoicing template can not be used for a repeating invoice. Why??
Jill Fechner
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32 votes
Just wanted to touch base regarding this idea as it's been a while since we've posted an update.
We've reviewed the votes and comments on this idea and can see this idea has been gaining support.
Whilst this isn't currently on our product team's roadmap, we're monitoring the activity on this idea and will keep you updated as we go.
An error occurred while saving the comment Jill Fechner
commented
agree
An error occurred while saving the comment Jill Fechner
commented
Agree, employee name should form part of the filename
Jill Fechner
shared this idea
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144 votes
Hi everyone, thanks for your feedback on automatic remittance sending.
We understand the efficiencies this could provide to your workflows and it's something our product team have reviewed and are interested in developing, however we do not have this work planned just yet. We’ll let you know here if there’s any more news about this in our future roadmap.
An error occurred while saving the comment Jill Fechner
commented
Remittance Advice - too many clicks
After I pay a bill I get a small pop-up in the bottom left corner in Chrome with a select link to send a remittance advice. On click, I get a modal to check the fields and then hit send. I have to hit send twice in that modal for it to actually send.
The form focus should move to the send button.Jill Fechner
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68 votesJill Fechner
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I now have an extra column for a feature that I would have to pay for, as it is not included in my subscription. I do not have an option to hide that action column, and no way to dismiss the annoying pop-up telling me how to pay my bills. I will not be paying Xero more for the ability to pay my bills, thank you very much!
I need a way to dismiss the pop=up and hide teh column asap