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And another vote for classic
Just the simple task of entering an invoice that a customer has already paid requires so many backward steps.
The popup to enter payment covers the fields so you need to go to a second screen to enter the details where as the classic was a cut and paste.
The people developing these new templates obviously have no real world experience.

Voting for classic invoicing as well, the new one just makes me wonder if we should make a switch to another system - a thought that never came in my mind before for the last 5 years or so.

Completely agree. Why this obsession with 'if it ain't broke, break it'? First invoicing, and now fixed asset management. We get into a rhythm doing this stuff day in, day out - and fast! When it changes, for no good reason, it requires an investment of time. And when it changes in a way that requires more processes, like new invoicing, then our whole time management gets affected. Please listen to us.

I'm sorry but this is another vote for the classic invoicing.

So far only the auto save is an improvement from the previous system.

The inability to properly change the email template to remove "due date" is a disaster. I have different due dates for my ivoices, some of them are payable in advance, so I don't need the system saying the due date, the invoice template shows that. It may be useful for some people, but I need to have the choice to remove this.

Secondly, and VERY important: It does not tell you how many of the tracked stock items are in stock, whereas the old one did. When I'm invoicing something, I need to know how many of those items are left, why would you remove this very useful feature?

Overall, it is a very poor design and a real downgrade from the previous system. Why would you change something that worked very well before?

The steamrolling rolling users into using the inferior new invoicing hurts xero's brand image.

It's buggy, slow, hard to use and key features have been removed.

PLEASE BRING BACK THE SEND BUTTON ON THE APPROVED INVOICE PAGE!

Or how about you just don't change the classic invoicing? There are so many more clicks and mouse movements to get to where I need on the new invoicing - it's terrible!

I keep trying to use the new invoicing so I can get used to it but the frustration of it kicks in and I give up. Considering giving up on Xero totally in November - PLEASE listen to your subscribers and don't ditch the classic (and better) invoicing

Having just tried New invoicing briefly, I have the following must-haves (or our admin team is not prepared to continue with Xero):

1) Copying an invoice should create the new invoice with the old account, using their pre-configured payment terms to calculate the due date. As it stands ,the new invoice defaults to the default organisation settings. We have hundreds of customers, all with different payment terms - having to manually change the due date is labour-intensive and prone to errors. WHY change from the perfectly working Classic invoicing? Is not the purpose of having customer-specific settings to avoid us having to set the due date manually?

2) Auto-save is a disaster. After creating a new invoice by copying from an old invoice, the new invoice is automatically saved. But we do regularly change the invoice number as we have differenct invoice sequences for different currencies. Changing the invoice number after auto-save leaves a void invoice number in the regular sequence (it shows as "deleted", which is factually incorrect as it was simply re-numbered). in Classic invoicing, this was never an issue since the invoice number would not get allocated until the invoice is saved, thus avoiding using up numbers for no real invoices. Auto-saving would only make sense after some of the invoice content is updated, and even then I would still prefer not to do it so I am in full control of when a draft is saved.

3) it is corny and annoying to have the "Online payments" field prominently in the way, without being able to disable the invitation to "Set up online payments". We are a serious business, dealing with serious customers who exclusively pay us by BACS. Can we please not have the likes of PayPal, Apple Pay and Google Pay forced on us at every single invoice we issue? "Get invoices paid up to twice as fast with online payments" is a ridiculous promise" - customers will pay us when they decide to pay us and subscribing to another financial service will not change their mind a single bit.

I just struggled through creating a "new invoice"... what is this ridiculous "Pick Another Date" choice under Issue Date and Due Date???!!!!! More extra clicks!! First you have to click on "Pick Another Date" THEN you have the calendar. Just have the calendar there and let us click on it from the start.

Urgh, please do not retire classic invoicing... there are so many extra clicks and mouse travelling, scrolling etc in the new invoicing and it is very inefficient.
When adding a file from the library the view is less compact to find the right file in the list and now i have to scroll more, and it's not as easy to view.
Plus the add files button has switched the "Add from File library" and "Upload Files" why the change? Just to annoy us all more??
Xero - you have been a beautiful product for years and now this! I have anxiety about having to move to new invoicing which is simply dreadful and not beautiful at all :(

The new Invoicing has a poor User Interface (UI). The form takes too much space, requires too many clicks and mouse mileage is higher than on the Classic form.

I suggest you extend the period users can continue to use the Classic (and superior) form whilst you correct the mistakes. In a perfect world you would allow users to keep both, but if you cannot do this, at least allow us another year.

More over, Xero needs to improve it's functional QA and these types of mistakes should never go live.

There are other examples in the New Xero approach which display the same failings.

Since the start of September Xero switched to new invoicing, so I switched it back to classic, however it doesn't stay the way I set no no no!
Xero keeps switching it back to new invoicing and I have to switch it back again, and again and again...!
so now xero is creating more work for me by making me have to keep switching back to classic each time!!! NOT HAPPY!!!

#### D O N O T C H A N G E F R O M C L A S S I C ####

Unhappy Customer - I wholeheartedly agree and have mentioned this idea on a few threads RE: New Invoicing this year to no avail. Xero continues to spruik their wares and entice new customers to sign up to become stuck in a system which is increasingly becoming less user friendly by the month...

I have commented on their Facebook posts without any response. I believe greater numbers on public forums and social media might help the cause as it would affect their bottom line. Money talks.

Please please please have Tracked Inventory put back into your new Invoicing so that we can Beta Test it before you force us all into the new invoicing which is truly not an improvement in any way and I don't know how you can feel proud of what you are doing quite frankly.
Many thanks
Rachel

The attached screenshot was shown in your August Product Update (https://blog.xero.com/product-updates/whats-new-in-xero-august-2024/) This article states that this is how New Invoicing looks now.

That is not what I see. This layout looks like Classic with a few tweaks, a huge improvement. When will this be released so we can see the change to spacing and functionality.

The new invoicing is so terrible. It has created so many more clicks. When you try and edit the price of a line item you have to click in such a small area or else it becomes non-editable. I really wish the dev's would have tested this out first before FORCING us to use this janky new UI. The UI is buggy and they removed the "Save and Continue" editing option when working on large quotes.

Dear XERO

your new version of invoicing is "TOTAL" rubbish design; please give us the choice to remain in classical version

I cant right click on the contact to open in a new tab, I have to click on the contact then right click in the pop up. The pop us is great but I should still be able right click on the contact without opening the pop up.

I have now created and Off Site petition..... Petition for Xero to stop making changes...
https://chng.it/wYWMHwp9td

I DONT LIKE THE NEW INVOICING...

FIRST THING WHEN YOU ADD A NEW ITEM GO THROUGH THE STEPS OF ADDING THE ITEM THEN CLICK SAVE FOR THE NEW ITEM AND BUGGER ME DEAD YOU HAVE TO PUT THE ITEM IN THE INVOICE AGAIN..
THE OLD INV IT ADDED IT FOR YOU.. MUCH QUICKER
YOU HAE TO RE ENTER HOW IS THAT QUICKER???
AND WHEN YOU SEND SAID INVOICE YOU CLICK SEND IN THE TOP RIGHT...
YOU HAVE TO MOVE THE MOUSE ALL THE WAY TO THE BOOTOM OF THE SCREEN TO HIT SEND..
SORRY NOT QUICKER..
THATS JUST THE START

NOT HAPPY WITH THE NEW SYSTEM
CLEARLY THE DESIGNERS DONT USE IT ON A DAILY BASES.

CREDIT NOTES

If an invoice or bill has already been paid there is currently no ability to create a credit note.

You need to copy the invoice, create a credit note based on that one, un-allocate the credit note (as Xero annoyingly allocates it), then find and delete the copy invoice you had to create.

Allow us to create credit notes from bills/invoices that have already been paid. This feature has been asked for years. Its not even a feature, is fixing your poor design choices. Surely your "super amazing new invoicing" can cope with something as BASIC as this.

Start involving people who do accounting/bookkeeping for a living in your design process and do it properly the first time round.