Email Settings - Specify date/time to send transactions
Ability to specify date/time when users’ want to send emails from Xero.
Purpose: So clients/customers can receive the email during the working hours and not at random time.
Hi team, discovery went well and has provided good insights to our product team. Things have now moved along and I can share that we're working on a solution that'll enable you to schedule when an invoice is sent, and the ability to cancel a scheduled send if needed. 🙂
In early stages right now, but I'll share more news as this progresses. Thanks!
-
Tara Bendeich
commented
Option to set the time (as well as day) that invoice reminders are emailed out. At the moment emails will be sent just after midnight which is inappropriate for customers (if they don't have their email alerts set to silent).
-
Joe de Berker
commented
A very important and currently missing feature. Can't understand why this isn't already enabled?
-
Deborah Jeffray
commented
Sorry Joe, That doesn't work on a one off invoice. There is no choice for a preference date.
-
Joe Pettican
commented
As per Xero's own comment in this post in 2012 (over a decade ago!):
Ability to schedule invoices to be sent at a future date
Purpose: Users can set up a preference date to send their invoice, and to make sure that invoices aren’t sent during the weekend. As it makes them look unprofessional.
Please add this feature!
-
Dennis Murphy
commented
I don't think it's very professional that all my invoice reminders are sent at midnight to clients. Can this be added to the build list.
-
Kelly Ziolkowski
commented
This is business critical for admin and bookkeepers, and it's inexplicable that it is not just a standard function from Xero already.
-
Claudine Romain
commented
Clients complain all the time and we would to to choose the time of day that reminders are sent.
-
Alfina Astuto
commented
It would make life easier
-
Promac Admin
commented
Scheduling a time to send invoice and quotes would make a great feature. My husband and I do most of our bookwork at night and would love the function that you can schedule a time the invoice or quote is sent to the customer so we are not sending them at 10pm when people are in bed.
-
Janet Styles
commented
It would be a useful feature to be able to set the actual time of day that email invoice reminders are sent to clients. Many clients do not turn off their mobile phone devices and the reminder can arrive to their inbox as early as 4-5am AWST which can be annoying to some clients. Sleep is precious.
-
Rebecca Noonan
commented
Would be very beneficial
-
Michelle Litchfield
commented
It would be really great to be able to set the time auto reminders of overdue invoices are sent. Customers do not appreciate receiving these emails at 4/5 am and it would be preferred if they could be sent during business hours.
-
Mark Noakes
commented
Would be an enourmous help for us busy small business owners!
-
Damon Thompson
commented
I often write my invoices late at night but don't want them to send then as I don't want to disturb my clients at that time with an email coming in. But if I approve and then don't send, I have to remember to send later. I could download the invoice and then send it from my email (which has a schedule send option), but this is cumbersome. Please add this feature!!!
-
Jodi Wade
commented
Ability to preschedule invoices to be emailed out
-
Robin Zaragoza
commented
This request is categorized wrong. Its currently under For small businesses » Settings & user roles
Should probably be under Contacts & Communication
-
Madihah Safdar
commented
The ability to send a future dated invoice, in current time i.e. if an invoice is dated in the future, to have an option for it to automatically be emailed to the client on that date of the invoice, rather than the date you are raising the invoice.
An additional button should be created, saying 'send in future' and selecting the date you want it to be sent out on.
This would help save time, as you can pre-record invoices, which you want to be sent out on a particular date.
This is different from using the template, as this would be useful, for invoices that are constantly changing, but need to be sent on a particular date. -
Josh Moore
commented
Currently, invoice reminders are sent out at around 4am in the morning.
Separate to this, bank feed data is imported in the middle of the night too. This means that if a customer's payment appeared in the bank yesterday, it won't appear in Xero until today, but the invoice reminder was automatically sent early in the morning before we could reconcile the payment.
e.g. Invoice due 20th of the month.
First invoice reminder set for 4 days late (24th).If the customer pays on 23rd and it arrives in our bank account that same day, this will only appear in Xero on the 24th because the bank feed refreshed overnight. We will reconcile it on the morning of the 24th, however, the invoice reminder will have already been sent at 4am that morning.
The issue is caused by the invoice reminders going out early in the morning, before we have had a chance to reconcile the payments.
Suggested fix: Change the invoice reminder time to 1pm or later in the day. This will mean that we have an opportunity to reconcile yesterday's payments before the invoice reminders go out.
Note: Moving the invoice reminders back a day does not fix this issue. If we moved the invoice reminders to 5 days instead of 4, the exact same issue happens if the customer pays 4 days late. They will have already paid the day before but will receive an invoice reminder.
-
Emma Rosenblatt (Accounts)
commented
This would be a great feature to add!
-
Lawrence Martin
commented
It would be good to be able to 'schedule send' invoices from Xero.
I invoice at night, and yet it's more professional to send invoices during business hours, ideally at start of day. Often I do this via email, but it would be good to have this functionality within Xero, from the "Approve & email" button on the invoice screen.