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Users & setup

Customer ideas for converting to Xero, navigation and organisation set up

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294 results found

  1. To follow up on this as a medium sized business I just feel like there are employees who don’t need to see the bank in the same way others do. So therefore I have to restrict the reconciliation all together when I would be happy having just that part there. Some employees do not need as much responsibility or information as others and as an employer I would like to have that option. I feel like like it lets Xero down quite a bit.

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  2. As a Xero Partner, keeping up with product changes has become increasingly difficult. We support multiple clients and need time to update internal procedures, workpapers, templates, training documents and client instructions before changes appear in their files.

    At the moment, product information is spread across multiple places, including Product Releases, Learning Central and Xero Product Ideas/Innovations. It is easy to miss changes, and partners often don't know a feature has rolled out until clients start asking questions.

    Suggested improvements

    1. Provide an estimated rollout window for each update, rather than only the month. It doesn't need to be an exact…
    8 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  3. It is not intuitive to have to open Accounting>Accounting Settings every time you need to edit a transaction from a locked period. It would be great if Admins had the ability to set a password that they could enter to unlock a single transaction from a locked period.

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  4. Change the high contract blue colour back to the softer on the eye colur before the recent update.

    Recent update changed the font and blue background on menu banners and buttons in the desktop interface
    * The new blue color is too bright, causing fonts to appear blurry and creating harsh contrast that is difficult to read.
    * Request to restore the previous blue color due to readability and eye strain concerns

    The old blue and new blue can be seen together in the hep chat.

    4 votes

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    2 comments  ·  Settings  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  5. Subject: JAX sends incomplete messages when typing in Japanese (IME Enter key issue)

    Summary
    In the JAX chat panel, pressing Enter sends the message immediately. For users typing in Japanese, Chinese, or Korean, Enter is also used to confirm character conversion in the input method editor (IME). As a result, JAX sends my message the moment I confirm a word, often in the middle of a sentence.

    Steps to reproduce

    Open JAX in Xero.
    Switch the keyboard to a Japanese IME (macOS or Windows).
    Type a sentence and press Enter to confirm the kana-to-kanji conversion.
    The partial, unfinished text is…

    1 vote

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    0 comments  ·  Settings  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  6. It would be really great if we could import checks into the check registry for those of us in the US doing a setup/cleanup/conversion, especially one that includes multiple years of data. All we would need is an IMPORT button on the Check registry screen that would work with the standard CSV import file.

    1 vote

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    0 comments  ·  Import  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  7. A view-only option for sales invoices and customer records; similarly for bills and supplier records.

    1 vote

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    0 comments  ·  User permissions  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  8. We are currently experiencing an ongoing workflow issue when a client has an outstanding invoice and further work is being completed.

    Although a note can be added to the front screen or within the client notes section, we believe a dedicated “lock” function, similar to the existing tax return lock, would provide a significant benefit to our practice workflow.

    The proposed lock function would prevent work from accidentally being completed for clients with outstanding invoices, while still allowing the client to remain active and visible within Practice Manager. This would ensure that all work in progress (WIP) and outstanding invoices…

    1 vote

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    0 comments  ·  Navigation  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  9. Recommend building in a confirmation notification and downloadable copy of the acceptance of quotes.
    There's currently no way for clients go back and track the status of quotes.

    1 vote

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    0 comments  ·  Navigation  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  10. I want the ability to attach a copy of the statement to the Bank Rec Period for each bank account.

    1 vote

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  11. So now that Files has been moved to the Accounting tab, I have to remember to find it. It would be great if the Menu items at the top of the page could be slid around in the order of importance, hidden from view or an additional menu item created called Bookmarks where my favorite links were all in one place.

    1 vote

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    0 comments  ·  Navigation  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  12. I would propose that Xero use Text Messages as a MFA. First, it is much faster than email (secondary email) and it works in the presence of any Apple device (iPhone, iPad, MAC computer, Apple Watch). The Authenticator app is iPhone app and the iPhone is not always present/available. Almost all of my service providers use "texting" for MFA.

    1 vote

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    0 comments  ·  Login  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  13. Improve User History.
    Allow History to show more than current number of entries (at least a month)
    Even better - make it like reports where to can select option like Day/Month(s) etc
    Also include the time of duration the user is in the account.

    This would allow owners to keep track of user's access account, including time duration for invoicing purposes. This would allow to go back to past accesses if there was any dispute etc regarding access.

    1 vote

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    Thanks for sharing your feedback here. We appreciate the request for a more comprehensive way to review user activity across an organisation.

    At present, History & Notes report can show recorded actions and timestamps, with the ability to search for specific date. However, this report does not show duration of when a user is active in Xero.

    We’ve moved this idea to Gaining Support so we can continue gathering feedback. If this would be useful for your organisation, add your vote and tell us what information or filters you’d expect from an improved User Access History view.

  14. We have quite a few bank accounts and it currently quite difficult to see at a glance the total balance across all of them on my dashboard. Frustratingly the exact widget for this is available in the Mobile version but not in the web version. Can you please add it to the web version?

    1 vote

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    0 comments  ·  Homepage  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  15. The new Xero user permissions do not work well for accounting and bookkeeping firms that manage Xero on behalf of business owners.

    There are two issues I would like Xero to address:

    Issue One: Restore published report downloads for the “Manage Client” role

    For existing organizations, the user permissions screen may look the same as it did previously, but the actual permissions associated with those roles have changed.

    For example, users assigned the Manage Client role were previously able to view and download published reports. Those users can now view published reports but can no longer download them.

    Please restore…

    1 vote

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  16. "Doing Business As" is an important aspect of doing business because it allows separation of business and organizational administration as well as important banking, tax and branding functions. Something as mundane as cashing a check at the bank can be done in the name of your registered brand or dba but not if the check is written out to an LLC or Inc. However, there doesn't seem to be a way to make this distinction officially in the Xero software. As an example, my company is X-Ray and Digital Services, LLC but I do business and all my branding is…

    2 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  17. Xero has recently improved user permissions so that users with the Sales & Purchases – reports for sales & purchases role can access Aged Receivables and Aged Payables reports without also being given access to all financial reports.
    This is a very welcome improvement, particularly for administration staff who need access to debtor and creditor information as part of their day-to-day roles, but who should not have access to sensitive reports such as the Profit & Loss, Balance Sheet or bank account information.
    Unfortunately, these users can currently view and run the Aged Receivables and Aged Payables reports but cannot…

    3 votes

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    Thanks so much for taking the time to share this idea with us. We’re pleased to let you know that it’s now open for votes and comments in Xero Product Ideas. We encourage others in the community who would benefit from this functionality to vote and join the conversation. The feedback and support shared through Product Ideas helps our product teams understand what matters most to customers when considering future improvements.

    Thanks again for helping us make Xero better! 😊

  18. It would be great to be able to select/deselect more options under each role if the role isn't quite right.

    E.g. I need a user to be able to view all the previous invoices and create new ones but not be able to approve invoices. Neither Sales nor Draft sales roles offer this option.

    2 votes

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    Thanks for sharing this idea and for letting us know you’d like to give a user access to view all previous invoices and create new invoices, without giving them permission to approve invoices 🙂

    We’ve opened this idea up for the Xero community to vote, comment and share their feedback. The more support and discussion an idea receives, the better we can understand how broadly this capability is needed.

  19. Currently when you grant a user the ability to draft sales and purchases, this comes with the ability for that user to access the notes & history for all contacts. This contains sensitive financial information associated with that contact.

    It would be useful to add in to Settings > Users > Permissions to be able to restrict access to contact notes & history as an option across all user permissions.

    1 vote

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    Hi Laura, thanks for sharing this idea. We understand your outline that contact notes may contain sensitive financial information, and that more granular controls over access to contact Notes & History could help businesses protect this information while still delegating sales and purchasing tasks. This idea is now open for community support through votes and comments, helping us understand the level of interest. We'll keep a pulse on the interest this idea receives and share if there are any updates. ✨

  20. Lock Date Message - link directly to financial settings
    Adding a hyperlink when you get the lock date error message to take you directly to the financial settings to update this instead of having to navigate there manually.

    8 votes

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    Thanks for bringing this to us Kory, we appreciate the time taken to let us know that having a hyperlink to the lock date section in the Financial Settings would be desirable. This Idea is now open for votes and comments from others in the community, so you can share this with friends and colleagues, this will allow us to gauge interest. We will post any updates here.

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