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Additionally, despite being the second-most voted idea, it has not been categorized under any of the sections, such as Hot, Top, or New, as it has been labeled as "not planned."
The three sorting tabs only display ideas marked as "submitted," regardless of the number of votes they have received.

This means that when you access this idea suggestion board and click on "All ideas" (which is what most people typically do), this particular idea will not be displayed on your screen. Instead, you can only find this idea by searching for related keywords, such as "contact information," or by using the exact URL link to the page. This is because the "All ideas" section only displays ideas that have been marked as "submitted."

This clearly demonstrates that Xero prioritizes showcasing and promoting what Xero want to hear, rather than focusing on the needs and wants of their actual customers.

I'm a relatively new user of Xero having used Sage for many years. I use Xero in two separate organisations and for one of them, because Xero integrates better with a billing platform we use, we have no choice but to stick with Xero. But everyone who uses it in both organisations hates Xero with a passion. It is just the bain of my life. I find it clunky and long winded. Multiple clicks to move forward or backwards, always having to go back to the main contacts screen to search for contact again. It's horribly slow wherever I'm using it. With the comments I've read regarding payroll, I'm so glad that's outsourced for us. I can be heard to say, numerous times a day, "god I hate Xero".

I have never known them to implement a single suggestion that customers make. For god's sake, we are the people that use your product EVERY DAY and we are the ones who KNOW what would make it better. Every "improvement" they make seems purely cosmetic (and not in a good way) and never actually improves the user experience. Payroll is shocking and doesn't meet basic requirements like working patterns (god knows how that works with SSP, luckily I've not had to navigate that..yet), fixed assets can't be revalued, simple improvements like an unapprove option for invoices, all ignored. Xero is beyond frustrating.

It's pointless.

They KNOW IT ALL...

I, and a lot of customers I know in our business support network, are purely waiting for a new solution that means we can ditch Xero.

They are useless at listening.

Lots of big Ads to recruit new customers - no care for existing cusomters and a product that is getting worse and worse to use... what a bunch of muppets...

WOW theres PR at its worst - We are listening - just ignoring our customer base. The reason you all have jobs is because your customers pay your (ever increasing) subscriptions.
This new contact layout is the worst design I have ever seen after many years in system design. You have gone from a simple fast form to a slow repeated clicking form.
You really need to listen to the experts i.e. the people who use it daily not the paid UX experts who really on this occassion dont know what they are doing.

Contact notes are not a solution!

I didn't even read Kelly's "update". I don't need to.
My guess is it basically says "Xero does not care what you want and we refuse to admit our mistakes or fix them".
Am I wrong?

@Joana Mendes 'cause Xero product team doesn't feel its necessary to Xero, not to their customers.

How many of you have entered the mobile in the phone field? Why does Xero have to hide the contact number fields? And why can one contact has multiple emails with a name attached but one mobile field only?

The new data entry screens are TERRIBLE! Just experienced the new Employee screen. What a disaster these are. The designers obviously have no concept of making things simple, easy to use. Requires the hand moving from key board to mouse and back again numerous times, scrolling like you need to reach the equator before you can move on, and before it was very clear if data had been saved. Not now
PLEASE GO BACK TO "Beautiful Accounting Software" instead of this atrocity!

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45955666-xero-product-ideas-showing-a-greater-interest-in

might be worth it for people to comment on there? They don't seem to listen to any comments

@Bianca I noticed, none of the updates have ever made me feel as if it made my time on Xero any better, now they have a new import statement update, which nobody asked for since the importing of statements is perfectly fine, and even have the guts to ask us for feedback as if they actually do anything with it..........

Xero also doesn't submit straight to Smartpension. We have to manually upload everything

Hi Bianca.. Sage had that function years ago. We only changed to Xero on recommendation of our accountant. The accounts package is not too bad apart from not being able to get reports easily. Payroll I find pretty useless as multiple things to make life easy aren't there: ie, working week pattern, 0-hours, average wage. I was asked to create a report showing wage/ni/tax/pension etc for a certain time period and it's not available

I've been waiting almost 10 years for a small tick box that I could manually tick if I decide to put a customer ON STOP. According to Xero, there is no need for an ON STOP function in an accounts program, and they're still refusing to consider the idea.

So, I would not hold your breath for getting anything done by Xero.... ever.... that would actually make the platform better. They just seem to enjoy making it worse.

Thanks Martina. We're UK-based too. I wasn't aware of this so will bring it up with our accountants who also administer our Xero subscription.

Hi Peter. I'm in the UK and the legal requirement to calculate 52 week average wage for holidays is missing. We all have to work this out manually which is a lot of hassle and leads to errors. Myself and others have asked multiple times and it just doesn't get added. 52 weeks average became legal requirement last April and before that it was 12 weeks. Nothing has been done.

Hi Martina
What legal requirements are you missing? What country are you in? I think we have everything we need in the UK other than a proforma template for which we've come up with a workaround.

Xero doesn’t seem to be interested in what users want and need as well as some legal requirements still not applied to software after years of asking. Am seriously thinking of moving to another software

It might be useful and assuage people's concerns if Xero shared, in Kelly's words, the "strategic reasons for why things were designed the way they were". Everyone's realistic enough to know that no platform is going to be everything to everybody, but the new set-up is very clunky compared to the single page view. There's a lot of emphasis on scrolling a single page being a bad thing. I much prefer scrolling to clicking from page to page. My guess is that Xero's main emphasis is on listening to App developers rather than users. Xero - comments please.

@Kelly I expected that you would respond in that manner. It appears that you will continue to monitor complaints without taking any action for an extended period of time, until individuals become disheartened and resign themselves to accepting the unalterable situation. This has been a recurrent issue in previous feedback boards.