New Invoicing - Reduce number of steps and clicks
New invoicing has introduced more clicks, taps, steps at almost every level.
Please remove the added friction as it increases processing time.
The "new invoicing" messages are full of comments regarding where these pressure points have been added.
We are paid subscribers, and beta testing/seeking feedback is wonderful, but being forced onto an inferior model is.. suboptimal.

Hi community, we value there are many different aspects within new invoicing where our invoicing users can see small changes to flows and actions could make a big difference to your workflow and experience.
I can assure you we’re engaged, we’re listening and we’re taking all your feedback into consideration as we keep building on new invoicing.
While we’ll continue to keep you updated on specific releases that relate to things that’ve been mentioned in this idea, our teams have also begun some research to get a deepened sense of our invoicing users for future improvements. We’d like to connect with you all in this idea, and invite you to share further feedback through our survey. Your insights will be invaluable to the team as they continue to plan and prioritise in this space.
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Dara Bailey commented
Agree with Angela Collins. Not all of your clients 'approve & send'. Give us an easy option to just 'approve'. Please and thank you.
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Jacqueline TRIMBLE commented
BRING BACK THE EDIT BUTTON
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David Aurora commented
Given they've chosen to do this mid-financial year and make switching software more difficult than it could have been (probably not an accident), I've just asked them for a 1 month credit to be used at my convenience so I can reactivate at EOFY and let my accountant do his thing. I'd suggest anyone else who needs to now change software demands the same
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Angela Collins commented
Another thing, not everyone emails their invoices. Have an approve button next to the approve and send button, another thing that is causing us to use more clicks.
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Angela Collins commented
Let me just type the date and tab to the next. I dont want to have to constantly be going between the keyboard and mouse. Why have you made the program so much more labour intensive? Listen to those who pay you wages. We pay to use a program that is supposed to make our book keeping simple and easy yet here you are forcing us to use a program that has gone back in time. You state it is making it better but there are thousands of comments on thousands of threads from those who actual use the program stating otherwise.
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Anastasiia Dorodnaia commented
I encourage you to rate Xero on Trustpilot, expressing your disappointment about the retirement of Classic Invoicing and warning** new users about how Xero actually treats its users.
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Heather Bamfield commented
Its so irritating not being able to manually enter the invoice date and due dates and having to stop and click the actual dates you want. My invoices are 99% backdated and i don't often use the date I'm creating the invoice, so this is very very annoying. I used the old invoicing right up until they took it away, I DO NOT like the new invoicing. Its so much more time consuming and harder to navigate. We should be given the choice to use whichever version of invoicing we prefer. We are the ones paying for it after all!
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Sandhub CFO commented
Been reviewing the Easy Business App. 20% of the price of Xero. Sydney based support team.
I can't believe they kicked this new invoicing off or, more importantly, stopped Classic Invoicing. Might be time to sign up for an Easy Business App Demo.
I would have had Classic Invoicing as the basic package (we all know it works) and then the new features (which are unnecessary or helpful) as options we can turn on.
For the most Classic Invoicing worked, new invoicing doesn't over so many varied industries and uses based on all the responses on here over the passed few months.
Why send a survey two days ago? That is taking the PI55.
Stop telling me you are listening, if you were we would be using Classic Invoicing this morning.
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Kathy Skinner commented
@Accounts - I moved one of my small sole traders to Reckon as she was on Xero starter and it was an issue with being able to enter bills after 5 were received. She didn't invoice from Xero so it was not worth moving her to the Standard/Grow Plan just to get more bill entry. I moved her over to the Reckon one for that reason plus we got a 6 mth discount so it was NZ$10.00 month incl GST but gave us basically what the Xero Standard Plan gave. It's now NZ$22 incl GST but still better than Xero's starter plan.
Will admit it takes a bit of getting used to after having used Xero since it pretty much launched but I'm looking to move some more of mine over to it after further discussions. -
Rachel Osborn commented
Accounts, - thank you for all the suggestions! :-)
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Accounts . commented
And of course QuickBooks, plus Sage and MYOB for larger orgs
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Accounts . commented
Reckon One is aimed at SME's, that could be a good option for some people to migrate to.
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David Aurora commented
Wild that they went through with this given the backlash.
At any rate, I've started the process of switching to a different app (Thriday). It definitely has a few features missing and is sole trader focussed so no good for bigger companies, but it beats this garbage. And they actually have a phone number and humans on the other end, so if anyone else is in the same boat it's worth a look
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Rachel Osborn commented
Hi, I totally agree with you Dion. Xero please allow us the choice of either Classic or your new Invoicing.
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Dion Stockli commented
Please listen to the users - it's causing us tons of new pain points that we didn't have with classic invoicing.
Please consider an option to allow those who want to use it to revert back if they choose. -
Ian Harvey commented
Brilliant timing on the survey, smh. It's been months and I haven't seen a single positive comment regarding new invoicing, so what's the point?
Just let people use what works: Classic Invoicing
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Brian McCarter commented
Listening would be stoping the plan to sunset classic.
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Marc Le May commented
When selecting a branding theme previously you could just tab through, tap a letter to bring up the themes that started with that letter and move on, now you physically have to click it.
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Jordana Gray commented
I swear this new invoicing is going to make us take so much extra time. Every time I give it a chance, I'm so frustrated with how complicated each step is that I end up giving up and going back to Classic Invoicing. I'm fuming that they are forcing us to use this junk tomorrow.
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Jisel Fernandez commented
I agree that we should fill the survey and if after that they still force the new version then there is no hope with Xero.