Bills - Flag a Bill as 'in dispute / query'
Ability to flag individual bills as in dispute
Purpose | To enable review and ensure the business does not make payment for a bill when it's currently 'under query'
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is being resolved.
- Update the reference to add a notation such as [reference number] - Do not pay
- Adjust the planned date to be very far out in the future
We know these options won't fit all needs here, and we are invested in continuing to develop Purchase and more specifically bills in Xero to suit your needs.
We'll continue to provide updates with any progress that steps closer to enabling you to flag bills that are in dispute in Xero. Thank you for continuing to engage and share insights through this idea.
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Kelly Nour
commented
As Xero does not have the standard functionality of a document (invoice) date and document posting date, we have to enter a supplier invoice in the same month as we receive it to capture the cost correctly, even if the is a dispute on the invoice. Having the ability to flag it as "In dispute" eliminates the possibility of it being paid by mistake
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Philip Hankers
commented
Changing the Sales invoicing by just moving functionality around and in the process make the resulting layout less user friendly compulsory is clearly more important to Xero than adding the "on hold" bill functionality.
Shame on Xero's "development" priorities.
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Chris Curlett
commented
COME ON XERO DO SOMETHING USERS NEED TO HAVE DONE.
Less condescending emails and more improvements would make a change.
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Joel Mansford
commented
Coming round to 6months and still no sign of this...
As a software developer I can't understand why this is taking so long? -
Antoinette Micallef
commented
Hi all
If you want Xero to notice, you need to leave a review on Trustpilot
https://au.trustpilot.com/search?query=xero
There are many overseas users leaving a review you might like to see then leave your own review. -
Julie Sutton
commented
@Sarah - one HUGE downside of marking a bill as paid before its actually paid is that it disappears off the short term cashflow forecast in Xero ..... I have queried this with Xero and been told "thats how its supposed to work"
Somewhat crazy functionality!
There is "suggestion" here if you would like to add to it https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/46818148-analytics-plus-include-bills-with-future-dated-p
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Sarah Verge
commented
I'd like to be able to mark those bills that are going to be paid by Direct Debit, so that I don't pick them up in a payment run by accident. If I was approving bills straightaway, I'd add the Direct Debit payment when processing the bill, but all bills go for approval via ApprovalMax, so that's not possible.
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Carol HARDING
commented
How long does it take to realise this is an important function, once everybody has had enough and found an alternative software package that focusus on what is important not on look.
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Yazz Bhatti
commented
Any suggestions on an alternative accounting software provider instead of Xero? This software is getting 'beautified' without actually sorting out the lack of features.
Definitely time to jump ship.
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Mel Fenemore
commented
@janice Mcgrother - 4 months is nothing in XERO world. There are suggestions for missing basic functions that have not been addressed for years if at all!
This suggestions and ideas options feel like another pointless exercise to make it appear our thoughts and opinions as paying users count! -
Janice Mcgrother
commented
Hi Xero
It's been 4 months now and no further update. Can you advise if you have made progress with this? It is really causing a problem as there is nowhere on the supplier screen that you can see if the invoice is in dispute despite putting a note on the actual invoice and when you are talking about hundreds of invoices how on earth are we to know if it's disputed? Please fast track this!
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Judy Ford
commented
Fully agree this is a very important requirement, if you pay an invoice inadvertently that is actually in dispute it it gives supplier impression the query is resolved. therefore makes resolving issue a lot harder
Hope this can be processed soon.
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Lu Fan
commented
Adding the feature of flagging a bill as "in dispute" on Xero will not only streamlines the process but also enhance control over the payment workflow, ensuring that the relevant invoice is excluded from the payment run, preventing any inadvertent transactions. I believe it is an essential feature of an accounting software, so please do something for it.
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Farzana Mughal
commented
This is very important so as we don't pay what shouldn't be or if they are duplicated invoices with different invoice numbers for which we await a credit note. By flagging we can cross reference.
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Annette Ainsworth
commented
If a bill could be shown in red as on hold/inquery that would be very helpful. I hope you can do something for this very soon.
Thanks
Annette
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John Anibaldi
commented
Hi Hannah,
if Xero developers could just add a "contacts group" column to the bills to pay awaiting payment list, then we users could create our own ON-HOLD or IN-DISPUTE contact groups and assign contacts as required. Then we could filter out these groups from the awaiting payment list prior to proceeding to batch. (refer attached mock up). I know this would mean filtering out all payments to a contact rather than just a single invoice, but I would have thought that it's a relatively quick solution to implement. Also, the byproduct is we can then create batches by different supplier groups, which would be handy. cheers -
yubraj sah
commented
Is there any update on this Hannah? This would be a great feature to have
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Vivien Knight
commented
I would also like to be able to change an approved bill back to awaiting approval. But let's get this small issue of putting an invoice on hold resolved?
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Mariete Santos
commented
The ability to change a Approved Bill back to Awaiting Approval would help as well please.
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Arnis Veisbergs
commented
Hannah,
Thanks for the update. Frankly it's just not good enough!
Are we going to wait for another year until the next update?
This is a basic function that should have been available from day 1.