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30 results found
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320 votes
Thanks to everyone that participated in and shared back on the team’s research in the new invoicing layout. Taking your feedback on board our teams have made some improvements to the layout of new invoicing, including changes to the layout of fields and buttons.
By rearranging and condensing space between fields, you’ll find there is less white space than previously shown, making it easier to navigate and tab through fields when entering your invoices.We’re actively looking into changes within the invoicing grid that’ll go further to condensing information on the screen and reducing actions when entering your invoices. We’ll update as there is more information to share on this.
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Claire Parker
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141 votes
Thanks for sharing and feeding back through this idea, community. While our team are reviewing the behaviours of date fields in new invoicing - It may help to clarify how due date works in conjunction with defaults to define how these are working in your organisation at present. Basically put, every time you change an Issue date this influences the Due date, which is a slight change to classic invoicing.
Currently, there are two defaults that can be set in Xero, within Invoice Settings and within an individual Contact records.
Invoice Settings due date is a blanket for any invoice raised in the org, if you set a Contact due date this will override the Invoice Settings due date when you select that Contact when invoicing.
When you change the Due date of an invoice, and then edit it's Issue date this will trigger any defaults you have set up…
An error occurred while saving the comment Claire Parker
commented
Thanks, Kelly. Please understand that businesses operate under very different models. Whilst blanket trading terms are probably OK for many tiny businesses, larger businesses have due dates that can be specific to a customer (contact). In order for all businesses to function with Xero, then both options must be available in New Invoicing. Please allow us to choose whichever default setting suits our business best. Thank you.
An error occurred while saving the comment Claire Parker
commented
Payment terms are set in our contacts and invoicing should pull this through to an invoice, based on the contact. We have different terms with different customers, one size fits all is not acceptable.
Claire Parker
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272 votes
Hi everyone, thank you for your feedback on this here. Through testing we found that majority of our customers would Approve and email an invoice at once, which is why this was developed as the default in new invoicing. That said we appreciate others would like a different action as their primary option.
While we don't have direct plans for adding the ability to set a default for this action, we're listening to your feedback and looking into how we can improve efficiency and speed things up for you when using new invoicing through the use of keyboard shortcuts. We'll share more news when we've confirmed what this shortcut looks like and are closer to providing this to you all.
An error occurred while saving the comment Claire Parker
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Hi Kelly, Thanks for the feedback, but this is hugely disappointing. Xero is basically telling us to take it or leave it.
Would either of the following be possible work arounds: 1. create a false email address for your customer and email invoices into oblivion, or 2. Enter a batch of invoices saved only, and later approve all at one go instead of toggling the approve and send option every single time?Claire Parker
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An error occurred while saving the comment Claire Parker
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All our invoices are RCTIs - we never send them out. Need to remove this default option for me, please.
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572 votes
Hi team, thank you to those that engaged our team through the research of the new invoicing layout. With help and input from you all we have released improvements to the layout of new invoicing that involves shifting the placement of some fields and buttons which has also helped to reduce white space and condense the view.
Hearing about the differing flows and how many customers enter data when invoicing has helped inform where fields and buttons are now placed, and in many cases helps speed up the entry of your invoicing data.
We’re continuing to explore improvements such as default options, keyboard entry of fields and pathways when adding additional options within the invoicing grid (such as Tracking, or Accounts), and we have individual ideas for these elements that we’d encourage you to join and support, which I’ve listed below.An error occurred while saving the comment Claire Parker
commented
Andrew Syme, I get what you're saying, but think we all just want the functionality of Classic. No one cares if we migrate to the new tech as long as it's behind the scenes and not front and center of the changes.
An error occurred while saving the comment Claire Parker
commented
Hello Xero team - are there any updates on this, please? Xero responses seem to be missing in action since May 17th, meanwhile more and more users are getting more and more frustrated and providing feedback to you about your lousy system upgrade. As the cut-off deadline looms ever closer, surely the progress towards having a useable module increases? I just wonder why you cannot communicate effectively with all these engaged people here who have given their time and effort to test a system that your team obviously have not.
An error occurred while saving the comment Claire Parker
commented
Good work Lloyd. Thank you for pushing this issue and representing our concerns. It's a pity Xero have not communicated effectively with all their paying customers, but we will take this as a small win.
Xero - I'd love to see a message from you stating that New Invoicing will have ALL the functionality of Classic before retiring Classic. Ideally we would like to have a trial period of New Invoicing once it's fit for purpose and before Classic is switched off so we can re-train our staff and iron out any remaining issues. September is looming and is cutting it fine, to do proper testing and training. Thank you.
An error occurred while saving the comment Claire Parker
commented
Great, but these are additional features and not ones that most users are having issues with. This is the proverbial re-arranging the deckchairs on the Titanic - we need the basic functionality sorted out before you switch off Classic.
Claire Parker
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501 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
An error occurred while saving the comment Claire Parker
commented
Look at the state of this screen. Its an utter mess. Why are the notes showing changes that are completely irrelevant, why was an invoice number created and need to be changed? Why was it created with $0.00 and then changed. I was simply entering the details on my invoice, not making changes. We would never use online payments method so this needs to be removable. Sorry but this is garbage.
Claire Parker
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135 votes
Hi team, while we don't have immediate plans to change the placement of buttons on new invoicing we're interested in staying close to this feedback and I'll move the idea to Under review for the time being. We'll return to confirm any outcomes.
Claire Parker
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305 votes
Hi community, we appreciate you engaging and letting us know the importance of drag and dropping files into your invoices.
Since the release of the attach files feature within new invoicing our teams have being paying close attention to feedback and understand the efficiency you need in this process.
This is something our team are looking to make improvements for and we'll shift the idea to working on it. As this develops I'll keep you updated of news and provide more detail through the idea, here.
An error occurred while saving the comment Claire Parker
commented
Agree, it's another step backwards!
Claire Parker
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508 votes
Thank you for sharing your thoughts on the possible solution we shared a few months ago. After careful consideration taking all feedback on board, we will not be moving forward with this solution.
We're still considering how we might solve for the issues presented here over the long term and there are other pieces of work the team are currently delving into such as duplicate bills detection that may also help solve some needs here.
That said, we'll move the idea back to Submitted and continue to keep you updated on any progression that can help the needs expressed through the idea here. Thanks
Claire Parker
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171 votesClaire Parker
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62 votesClaire Parker
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256 votes
Thank you for your on-going input and attention to the idea here, everyone.
We will keep you updated on change for being able to add new tracking options when using new invoicing here, however if there are other items that you'd like to see developed please do make sure you've joined and are following updates for these too.
I can confirm our team have work underway to improve the line item grid where you enter detail of your invoice. Part of this work includes the ability to add new tracking options without navigating away from the invoice.
For now we'll move this idea to working on it and I'll be back to share when there's more news of this going live for you all.
Claire Parker
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567 votes
Thanks for your expressions and feedback in a bulk download or print facility for Files (either from the Files library or at an individual transaction level)
We know that bulk operations can be handy, however at this time we have no plans to develop this functionality. We know it might seem like a small feat, however often even small change is more tightly woven and intricate to solve beneath the surface.
While we understand this must be frustrating to hear, we’re currently focused on making improvements in other areas of Xero and are unable to prioritise a bulk download or print feature right now.
However, in situations like these there are often connected apps through the Xero App Store that may be able to assist. We appreciate and will revise solutions that could fulfil needs in this space, but want to be honest this isn’t something we have plans for…An error occurred while saving the comment Claire Parker
commented
Hi Xero, with the upcoming retiring of Classic invoicing in September with no suitable replacement as yet, many customers have expressed their intention to move away from Xero as it no longer meets our needs.
The only issue holding my company back from migrating on 1st July, is how to retrieve all the attached files in AP, invoicing and spend/receive money transactions.
Having been a huge fan of Xero since inception we have trusted you to assist with our transition to paperless by utilising the attach files function in Xero.
As we are required to keep these records for 5-7 years, we will need to hold on to Xero in some form or another if a bulk download of files is not possible.
Please look at this again to give the customers you have alienated a feasible migration outward process.Or can you please advise how these files will be retained to be retrieved, if required, for an audit.
Thank you.
Claire Parker
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350 votes
An error occurred while saving the comment Claire Parker
commented
Great idea. This would be really useful. Most of our employees work different days and hours. It would be great if this could also translate to employee leave requests as I almost always have to manually change them from the 7.6 hour day default.
Claire Parker
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269 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…Claire Parker
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346 votes
Hi community, thank you for all sharing with us here in product ideas. We've been taking your feedback on board seriously and there is work underway atm for the line item grid that'll improve your experience when you enter detail of your invoices.
Along with other improvements one of the changes this work will provide is the ability to add new rows to your invoice, and be able to shift these around to where you'd like them placed within your invoice.
I'll shift to working on it and round back to confirm once this is released and available to you all to make use of.
Claire Parker
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341 votes
Thanks for all your feedback here, everyone. The way you add description only lines in new invoicing is a little different to classic and we wanted to explain in hopes it'll help with how you're using new invoicing.
When entering a description only line, you can enter text in the description field of the line. If you add detail to any other field the line will be treated as a 'financial' line and you will need to include Qty, Unit price, Account and Tax rate.
When an inventory item is added this uses the item code field and the line is treated as 'financial', so it's not possible to use inventory items as description only lines in new invoicing atm.
We appreciate this is how many of you here have been making use of inventory and our product team are closely monitoring the feedback we're getting on this. Though we don't…Claire Parker
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4 votes
An error occurred while saving the comment Claire Parker
commented
How about adding this feature to New Invoicing?
This would be a real improvement, unlike so many of the new invoicing features that most of your existing customers do not need or want.
Every month we can have up to 500 invoices paid on one remittance. We have to do many batch Deposits, meaning there is much more processing than should be necessary. It also makes doing the bank rec for the receipts more tricky as we have to pick up multiple payments and outgoings (contras). Thank you.Claire Parker
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169 votes
Hi all, we thank you for all sharing detail on your experience when using new invoicing in Xero. Taking this on board our team have been reviewing the line item grid where you enter details in new invoicing. We have work underway to improve and address points raised such as providing a more compact layout so you can see more at once, showing full account and tracking names, and more direct options to reduce clicks and steps in common actions.
For the time being, small adjustments can be made to your computer scale or browser zooming to see more detail at once, although we understand this is not the ideal solution.
I'll return to let you know when we're closer to release and can share more of the changes.
Claire Parker
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85 votesClaire Parker
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76 votesClaire Parker
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It is clear Xero is focusing on the tiny sole trader businesses and not listening to bookkeepers or finance professionals in larger established businesses. They are dumbing down everything so that AI can do the work or untrained persons can shoot out ****** and legally dubious invoices. A subscription to them is a subscription. Loyalty means nothing. How sad that the vision of a beautiful accounting software has been forgone and replaced by the ugly duckling we have now. Xero is telling us finance professionals take it or leave it. I will be leaving it just as soon as I can figure out the best alternative.