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  1. 19 votes

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    Kit Ying Lee supported this idea  · 
  2. 38 votes

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  3. 685 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Kit Ying Lee supported this idea  · 
  4. 35 votes

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    Kit Ying Lee supported this idea  · 
  5. 11 votes

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  6. 32 votes

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  7. 17 votes

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  8. 10 votes

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  9. 17 votes

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  10. 31 votes

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  11. 11 votes

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  12. 52 votes

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  13. 51 votes

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  14. 15 votes

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  15. 11 votes

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  16. 883 votes

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  17. 48 votes

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  18. 23 votes

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    Hi everyone, we appreciate wanting to help Xero identify and raise issues asap. While we may consider changes to this overtime, to be upfront there are no immediate plans for changing the current method to raise these sort of issues with us. There are a number of troubleshooting steps our specialists will work through with a customer to rule out external factors that could be impacting your experience with Xero, and they'll get the right detail to investigate, triage and escalate if the cause does appear to stem from within the product.

    One area we know customers can commonly run into trouble with is bank feeds, and we do have work going on atm to enable customers to send us an alert if they are experiencing trouble with a bank accounts feed from within their organisation. You can stay up to date with progress for this, on this idea.

    Kit Ying Lee supported this idea  · 
  19. 19 votes

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  20. 18 votes

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    Kit Ying Lee supported this idea  ·