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Contacts & files

Customer ideas for contacts, files and Hubdoc

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412 results found

  1. Currently the file sizes generated in uploading receipts is unnecessary large - I often see 3Mb for a coffee receipt! This is problematic when onward charging expenses to customers (and requires manually resizing before adding to an invpice which is time consuming) and must be costing you a fortune in data storage. Why isn't the file size limited to a sensible size or at least configurable by the user?

    9 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  2. The facility to export statements to CSV files has been removed
    We need this option back!

    9 votes

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     ·  1 comment  ·  Contact  ·  Admin →
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  3. When a folder is created in Files app, it appears on the left menu and the documents uploaded in the folder appears on the right side of the screen. When there is a long list of folders created, like I am doing with the client, the list goes below the screen and scrolling down option is only the main scroll of Xero that moves the list of folders and the document display screen together. So, checking a document from the folder at the end of the list requires to scroll down at the end, find the folder and select it…

    9 votes

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     ·  3 comments  ·  Files  ·  Admin →
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  4. It's a small annoyance - but an annoyance all the same.
    (mostly I am annoyed with myself for forgetting the two sections are different ;)

    In the Destinations section of Publish & Proceed - when you start typing in a Contact name if it doesn't yet exist you get the option to add as a new contact - and the beginning of the name you've typed staysa in the box. Then you finish typing it in and hit Create.

    But above, in the Transaction Details section when the first letters don't pull up a known supplier, and you hit +Add…

    9 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  5. Customer lifetime value report.

    I would like to see date fields that you complete when you onboard and archive a new customer. Then it would be easy to work out the average lifetime value of your customers (CLV) using the “income and expenses by contact” or other report.

    9 votes

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     ·  1 comment  ·  Contact  ·  Admin →
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  6. It would be great if in Blue Xero in the Contacts list the "Mobile number" can be displayed when there is no actual phone number, currently you need to open the contact to see the Mobile Number. a bit frustrating.

    9 votes

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    0 comments  ·  Contact  ·  Admin →
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    We've just released a recent improvement to searching contacts where you can now search a contact by any phone, direct dial, mobile or fax number saved in their contact record.

    While you won't be able to see a contacts mobile number from the screen, you'll be able to search for a contact by a mobile number that's been saved for them.

    We don't have further change planned to add more detail to this screen atm but we'll continue to track the support of the idea here.

  7. When you look at the PAID invoices it shows years of invoices and would be nice if you could archive previous years. If a person is no longer affiliated with your company and they had previous invoices they cannot be archived but the person can be archived.

    9 votes

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     ·  3 comments  ·  Contact  ·  Admin →
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  8. Create a full document management suit that links into invoicing including agreed increases reminders and renewals. Look at a integrated solution with online signing ability like Videosign: https://www.videosign.co.uk/

    9 votes

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    2 comments  ·  Files  ·  Admin →
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    Hi team we appreciate support in this idea, however as previously shared we don't have any current plans for extending files to accommodate what's being asked here. 

    We're continuing to keep a watch on the support for this, and recommend exploring the Xero app store if this is something you need right now.

  9. You can mark bills and invoices as PAID in Hubdoc; this should transfer over to Xero. Otherwise, what's the point?

    9 votes

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    6 comments  ·  Hubdoc  ·  Admin →
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     ·  Dana A responded

    Hello everyone, I want to get a better understanding of this idea here. Would you think that this can be achieved by selecting the 'Mark as Paid' checkbox? Because if you’ve ticked the box, the document that you’ve published as draft, will change the into Awaiting payment status in Xero - See our article here for more information. 

    Looking forward to hearing back from you. 

  10. Hubdoc allows you to download all documents in a folder, and Hubdoc also allows you to download to CSV some document metadata. It would be very useful if Hubdoc had the ability to download documents by folder or by Tag, and further, if Hubdoc had the ability to download the Tags associated with a document when downloading the metadata.

    9 votes

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     ·  3 comments  ·  Hubdoc  ·  Admin →
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  11. Accessing Reconcile is always two clicks away. A dedicated reconcile button on the menubar with option to choose account would be make an improved UI and UX

    8 votes

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    Thanks for clarifying that further Darian. That is a great idea and we can see why that would be useful. We're moving this idea to gain further support from the community while find similar ideas to merge with your idea and add more support to it. Feel free to share this with your friends and colleagues so they can add their vote in as well :)

  12. Xero already scans invoices to create drafts, which is a huge time-saver.

    Extending this capability to receipts would add even more value.

    Specifically, if receipts sent to a Xero mailbox could be scanned and automatically matched to the right transaction, it would save significant manual effort, reduce errors, and streamline reconciliation. This small enhancement could have a big impact on efficiency for businesses handling large volumes of receipts.

    8 votes

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    3 comments  ·  Files  ·  Admin →
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    Thanks for the feedback here, team! Great to have thi forward thinking and I'm pleased to share that this is exactly what we're releasing with our new smart document capture feature in Xero Files.

    Currently available to UK organisations we will be rolling this out globally to all other regions soon so I'll keep you updated here 😊

  13. Under Customers Accounts, File Attachments - Move the View button for the attachment to the LEFT side and keep the Delete button on the RIGHT side of the attachment. NOT next to each other.

    Multiple times, we have accidentally deleted important files from the customer contact account.

    8 votes

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    0 comments  ·  Contact  ·  Admin →
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    Hi Sherri, thanks for your feedback. I know you started your idea in the Navigation and Homepage forum however this appears to relate to the Contacts page where you attach files to a contacts record.

    I've slightly update the title of your idea and moved this across forums. We will start to get a sense of the interest in this from the community here.

  14. Last Paid Date flag for Vendor or Check bank account details alert.
    Increasing there is a need to check bank details for Suppliers - to make sure haven't changed. If a Supplier hasn't been used for many months, Xero doesn't prompt the bank details to be checked. We have had cases where the supplier changed owners and bank accounts but not informed us. The bank details weren't checked. it would be useful if we could have an alert or flag that prompts a check after 3 or 6 months.

    8 votes

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    11 comments  ·  Contact  ·  Admin →
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    Thanks for sharing this idea – it's a really practical suggestion.

    We get how easy it is to miss checking bank details, especially for suppliers you haven’t paid in a while. A quick alert or reminder after 3–6 months of no activity could be a great way to help catch changes (like new ownership or account updates) before a payment goes through.

    Your idea’s now live for others to see, vote on, and add their thoughts. If this would make things easier for your team, feel free to share it around.

  15. You should be able to create a Bill Credit note directly from the FILES folder of your profile. This way when you go in to check the Credit note, you can create it straight away, rather than have to go out, in to Bills, and then have to create it from there.
    OR when you send an 'invoice'/attachment through to your draft bills, you should be able to change it to be a bill credit note rather than a bill

    8 votes

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     ·  1 comment  ·  Files  ·  Admin →
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  16. When converting a pdf to csv, the platform will high-light the extracted lines so that you can see any MISSED lines that you need to manually add to the csv before importing. If you leave that screen, however, and proceed to download your csv, those high-lights disappear and you have no way to get them back. There should be a way to download the high-lighted pdf, get the high-lights back, or at the very least a warning to the user to capture this data now or lose it forever once you proceed to download your csv.

    8 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  17. If we cannot put a warning against the bad payers, surely it cannot be that hard to be able to change the customers business names into another color (Red) So when you search or create a new invoice, alarm bells will ring and hopefully avoid more loss

    8 votes

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    2 comments  ·  Contact  ·  Admin →
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    Hi Todd, have you seen credit limits? These will allow you to set a limit to how much spending a customer can make with your business. When they reach that limit you can also choose whether to restrict invoicing for that customer. This may help with the scenario you're noting here.

  18. Add default options for bill due dates within the supplier rules:
    - end of current month (based on invoice date)
    - end of next month (based on invoice date)

    8 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  19. Please automatically remove archived contacts from any previous groups, or show those groups on the archive page. the new group invoicing keep including archived contacts and showing errors. the only way to remove people from groups is to restore them, remove them from groups and the archive them again. with over 1100 contacts this is a mammoth task and one i don't have time for. it was all working fine before you changed to new invoicing, you made the problem, you should make the solution.

    8 votes

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     ·  2 comments  ·  Contact  ·  Admin →
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  20. You should be able to use autosync to publish multiple document types in Hubdoc. Dext can do this.

    8 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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