Bills - Flag a Bill as 'in dispute / query'
Ability to flag individual bills as in dispute
Purpose | To enable review and ensure the business does not make payment for a bill when it's currently 'under query'
Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.
We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.
In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:
- Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
- Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
- Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is being resolved.
- Update the reference to add a notation such as [reference number] - Do not pay
- Adjust the planned date to be very far out in the future
We know these options won't fit all needs here, and we are invested in continuing to develop Purchase and more specifically bills in Xero to suit your needs.
We'll continue to provide updates with any progress that steps closer to enabling you to flag bills that are in dispute in Xero. Thank you for continuing to engage and share insights through this idea.
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James Batchelor
commented
Appreciate the update, but it's too little too late. I can't work with Xero anymore as it's clear you do not listen to your customers. You have spent a lot of time and money developing a new Invoice interface which nobody wanted or needed only to have to backtrack on this. I have now moved all my accounts away.
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Lu Fan
commented
Apart from the critical feature to be added (Bills - Flag a Bill as 'in dispute/query'), could you please also seriously consider the following basic accounting software functions:
1. Accounting period instead of Lock Dates. This will allow the invoice date to remain as its original date rather than change to the 1st of the following month.
2. Flag duplicated invoices to avoid overpayments and save time on chasing suppliers for a refund.
3. Flag invoices to be collected by Direct Debit to avoid these invoices to be included in a payment run.
4.Increase the number of items that can be included in a batch when making payments. We currently have to create 2-3 batches every time!
5. Add a report function for the payment run, so there will be a list of payments detailing the supplier name, invoice number, invoice date, and amount. Currently, we have to copy and paste all the transactions into a spreadsheet to check for duplicated invoices, etc., before sending them for approval for audit purposes, and it is time consuming!
6. Under Contacts, add each school's name beside each transaction instead of running a report when suppliers are on the phone asking questions. We found the report is difficult to use, as it does not total the sum if there are multiple lines on one invoice!
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Carol HARDING
commented
If it was up to me, I would change to something that already has this facility or takes its users seriously, beautify pages is not important some of the changes done have not improved views in my opinion. Another one that also seems to hard is to increase the number of items that can be included in a batch when making payments one of our suppliers has lover 300 every month so we have to do two batches to pay them.
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Louise Birnie
commented
Hi. I'll be honest with you, I would much rather prefer the Dispute/ Query function than an improved bill list view!! How is an approved list view more important than this which can lead to incorrect bills being paid and manual time consuming reviews to ensure they are not! Wish Xero would actually focus on important functionality and understand the daily needs of finance departments. So fed up with Xero not making actual improvements and just making it look "prettier"
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Kathy Skinner
commented
@ John - I've taken to putting either (DD) or (AP) next to the Invoice number so it shows up after a bill is entered and also if I do a batch payment I can ignore those ones. It also means if someone else is viewing unpaid bills they can see as well any DD or AP ones straight off.
Maybe that will help on the meantime. I may also put other comments there e.g "hold payment" then just add a note in the history as to why it's on hold. -
John Sinclair
commented
Would be really useful.
Also, would be useful if invoices collected by Direct Debit could be flagged in some way to save them being accidentally included in a bank payment run. -
Louise Parrish
commented
To be able to flag and add a note (for reminder purposes, eg need to query...) a purchase invoice sitting in drafts or awaiting payment, would be very useful. For comparison, Dext prepare allows you to do this.
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Ann Dalgleish
commented
Currently we amend the invoice number to DO NOT PAY, although this is not a failsafe method. Before now, we have been sent a duplicate invoice to chase payment which has been put on Xero, but then the duplicate invoice number is not picked up.
It would be really helpful to have a flag for bills on hold. -
Greg Weedon
commented
This would be an awesome feature. We currently are copying POs to draft bills, once we receive the invoice from the supplier we attach it and move it to awaiting approval, once we physically receive the order and verify the packing slip we move it to approved ready to pay. This has always been a headache.
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Sara Martin
commented
Dear Xero,
why is this still under review....it has had over a 1000 votes on this version (you've split/ merged my previous versions of this request) how many votes does it need before you will actually action it with any speed.
Under review does not pacify anyone, pleaseget on with it.
and while you are at it bin 'new invoicing' it looks awful and i won't use it until i can't not -
Yubi Sah
commented
Hi Admin,
When can we expect this feature? The thread started in 2022 and is one of the highest-voted ideas. Xero really need to deliver on what customer wants rather than just making cosmetics changes like changing how the invoicing looks and upsetting customers.
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Michelle Priest
commented
Approved bills cannot be reverted to draft but sometimes there will be an approved bill waiting for a credit note or it is to be paid by Direct Debit.
Notes can be added or the reference changed to include the message DO NOT PAY but, as it is not clear to someone in a hurry, these bills can accidentally be scheduled for payment in a batch and paid.
If there was a way to mark an approved bill as DO NOT PAY to prevent them being scheduled for payment it would be very helpful. -
Shipa Ahmed
commented
Have option to mark supplier invoice as disputed - the invoices need to posted, so its inlcuded in the account but if you dont want to pay the invoice until a query is resolved, there should be option to mark it as DISPUTED/DONT PAY for companies who have different people doing different roles.
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Liz Dark
commented
We process our invoices through Hubdoc which then come through to Xero. Sometimes, an invoice has been processed to be paid, but then a product is damaged and we wait for a credit note to be issued. We would like it so we can mark some how, that invoice "not to be paid as waiting on a credit to come through"
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Liz Dark
commented
Ability to mark invoices that are waiting on a credit "do not pay"
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Chris Curlett
commented
XERO 968 users need this and 12 YEARS of inaction is unacceptable.
Perhaps a new mantra would be better ...
"XERO ignores user's needs" would be more appropriate
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Julia Bastin
commented
@Bianca Davitt - 12 YEARS for a basic accounting function!!!! WTF. Xero really is the worst bookkeeping software I have ever used.
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Bianca Davitt
commented
@Chris Curlett - unfortunately it's not 7 months..... I have been voting for this feature for the last 12 years. They deleted the old version of the forum with the old thread on it. So I would not hold your breath.
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Chris Curlett
commented
From November 2023 to June 2024 (7 Months) should be enough time to implement something as simple as this when it is requested by so many. What is the hold up.
This is far more important than a new Invoice system which was not requested by users and there are so many complaints about.
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Chris Curlett
commented
Come on XERO, 968 people wanting this is enough of a reason to expedite its implementation!
Users want/need this - the community would prefer to see some action rather than stalling double talk! XERO actions speak louder than platitudes!