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Batch payments - Ability to include credit notes

Allow the inclusion of Credit Notes in Batch Payments where the total to be paid to a supplier is still positive. This would allow a single batch for a Supplier to match their Statement, particularly where credit notes are not related to specific Bills.

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Andrew Syme shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we appreciate wanting to hear from us on this idea and apologies for not commenting sooner. I can assure you this has not gone unnoticed and internally there have been reviews and discussions for how batch payments can be improved. We have the appetite, but as with all developments this must be weighed up and considered against many other important changes needed in product. 

We want to be upfront that developing the ability to include Credit notes in Batch payments has not been planned at this stage. 

As some may have seen, we do have work going on around being able to include Credit Notes as part of the reconciliation process. We understand for many on this idea the timing of including credit notes when you’re creating the batch payments is crucial, however we hope that when delivered at least being able to reconcile these more efficiently may improve the process for some customers. 

We appreciate wanting to see developments, and while this update doesn’t signal the movement you’re hoping for right now, if there is any progress to share we’ll definitely update all of you through the idea here. 

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  • Janice Mcgrother commented  ·   ·  Report

    This is a must! To have to go to the account and allocate a credit against and unrelated invoice is just silly. Why can we not just allocate the credit along with the invoices that are being paid at the point of posting the payment? Also why does the system keep asking if you want to allocate a credit against every invoice you put on to an account? This makes no sense, if we wanted to do that we would do it beforehand not at the invoice entry screen every single time!

  • Kirsten Castley commented  ·   ·  Report

    Agree, I have to allocate multiple credits to bills most of which are completely unrelated. QuickBooks used to total the credit notes and deduct during the batch payment. Would also be ideal if we could email the supplier credits the same way we do with invoices and have it auto populate. It's a very manual process.

  • Anthony Haworth commented  ·   ·  Report

    Yes Please, you have no idea how much hassle this causes having either to apply credits to Invoices or paying them off. We have suppliers who send us Hundreds of invoices and credit per month and it is the main problem we have with Xero. Please look at Sage and how its handled there. If you could pay Credits with invoices with having to apply them or play them it would save us Hours a week.

  • Charlotte Rix commented  ·   ·  Report

    Please can you action this soon as possible - at the moment allocating credit notes is not clear on remittance and it should be there 100%

  • Lea Young commented  ·   ·  Report

    This is an important feature and a time saver.
    Please make this a priority.

  • Kevin Storm commented  ·   ·  Report

    We don't want to allocate credit notes to bills, but the ability for the credit notes to show up when we're paying bills. Our credits generally don't relate to any of the invoices - we need to "pay" them separately and show them separately on our remittance advices.

  • Charlotte MacPherson commented  ·   ·  Report

    @Debbie - what we have done in this situation is apply the credit notes to some of the invoices being paid so they are accounted for. then when you select all the bills you are paying in that batch the total will match up to what you actually paid. It's a pain to do it that way (and we shouldn't have to) but it works until Xero can realize we need the ability to include credit notes in a batch.

  • debbie marsden commented  ·   ·  Report

    Credit notes. 😖 Now, when I am paying a big statement, and it is full of credit notes for invoices from the previous month, the only way to accomodate is mark them as "paid" into the bank account, and include them in the payment that way. All well and good - but they don't show up on a remittance. so, the only remittance I have says we just paid £5901.24, when in reality we only actually paid £5000 because I had 6 credit notes taken off there. I have tried to copy the remittance into word so I can amend, but I can't do it. Any ideas?

  • Gill March commented  ·   ·  Report

    This is a very important part of the process. Please include it.

  • Charlotte MacPherson commented  ·   ·  Report

    This would be extremely helpful. Sometimes in batch paying bills to pay a credit card, there is a credit from a supplier for which there currently isnt a bill open, or that isnt included in that batch at least. Currently the credit note cannot be included as part of the batch without it first being applied to a bill. However if there arent any open bills in that batch for the same supplier, it means changing the name on the credit to a different name so it can be applied first and thus included in the batch. This is very frustrating and tedious, and simply inaccurate! Please allow this feature to work on bills - and also on AR invoices! When a customer sends payment for several invoices and a credit note as well, once again the credit note has to first be applied to an outstanding invoice before the payment can be entered.

  • Christine Ashton commented  ·   ·  Report

    Records become so inaccurate when you have to allocate credit notes to invoices/bills to which they do not relate. Not to mention the time wasted having to do this step before you can create the batch payment or reconcile a payment from the bank account.

  • Donna Henry commented  ·   ·  Report

    Being able to add sales refunds to a bank payments list.

    Is there a way in which sales refunds (for example, a customer overpays an invoice and therefore a refund is required for that customer) can be recorded but also added to the payments list so that when a payment batch is made it can be picked up as part of the batch payment?

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