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Andrew, you should be running the Product Development Team or perhaps organising a training session for them.

Certainly, there current manager is well sub-par!

Xero team, you could fix this quickly by allowing a negative value on an invoice.
Then a credit can be processed as a negative value invoice - allowing perfectly acceptable batch payments.
Or you could allow a negative invoice to be called a something a little more normal, like perhaps 'a credit'.
Allowing negative value invoices (aka credits... shhhhh.) would take a fairly short time. If you made this an option that had to be manually turned on in settings, it might take a bit longer... maybe 30 days and 180 cups of coffee.

Yet another great reason to look for a proper accounting package. If we just wanted a cashbook, we would have purchased a cashbook!

Why have batch payments at all, if you cannot use them to their fullest, ie applying credits as well? There is no point in having my suppliers Invoices synced with Xero if I cannot pay them in one batch, with credits applied!

This would be a great feature and save a lot of time. Especially when the credit notes do not apply to any of the outstanding invoices.

It seems to a complete waste of time logging these ideas, for example, the idea for the ability to include supplier credit notes within a supplier payment (a basic requirement) has been on this board since 2020 and has 680 votes, yet not one response from Xero.

Xero, can you comment on why this is being ignored, or will you just ignore this? If you keep ignoring your customers you are going to lose them. I suggest you spend less on TV adverts and more on software development.

Thanks Anita,

That looks a really useful link!

Yes, Paul Berry, we have moved to using Nook for our batch payments, as in Xero you couldn't bulk send a remittance to all the suppliers in the batch. Clicking each one was just silly. Nook has helped us a lot - but haven't tried it for adding credits yet.

Does anyone from Xero even read these messages? I suspect not. We have literally been waiting years for this to be fixed without a single comment from Xero - appalling service.
As an aside,, some of you may want to take a look in the the plugin allocat.io (I am in no way affiliated) - this allows you to automatically apply credits with one click, being in an industry with high volumes of supplier credits this has saved me hours. It works the same as Xero, ie clears down the credits and invoices they have been applied to so not perfect, but just speeds up the manual process in Xero. Ideally Xero would allow you to pay invoices and credits in one batch but this is the best workaround I can find for now, hope this helps some of you.

The other issue is now Xero have rolled out this ‘super duper’ batch payment feature where you can pay all suppliers in one go and their physical payments, it doesn’t work if the supplier has a credit note. You have to go through and allocate every credit note first.

But hey ho, what do we all know?! AI q&a is clearly more important and changing the invoicing system for something not fit for purpose.

I have been waiting for this to happen since starting with Xero in 2020. All other accounting systems have this enabled. For our company not being able to include Credit notes in a payment run and having to take each one separately can add valuable time to what should be a quick and easy execution of allocating and making payments. This is in my opinion a critical service.

We need this feature. It would save so many hours. It is crucial for our business.

Just thought I would share with others on here, the other way of taking credits that we have to do, because allocating the credit to random invoices and how that appears on the remittance has caused us lots of issues with suppliers, also sometimes we get a massive credit and are unable to allocate it to a single invoice. Applying it to several is messy and confusing for the suppliers.

1. On Bill payments we runs the batch we want to pay and export that to Excel. When you do this we some times find that in this process invoices or credits can be duplicated so you need to check. When we have our batch of invoices and credits, we edit/delete columns we don't need and make this our remittance. Pay off all the invoices as normal in that batch leaving the credits.

2. Credits, From the remit, I go to each credit individually as you would if allocating the credit, but instead of allocating the credit to an in invoice, we pay the credit off in the "Make a Payment" section underneath the credit detail. We complete the 4 fields, "Amount Paid", "Date" , "Paid From" and "Reference", this pays the credit off and then becomes available to allocate to one the payment has been made.

3. Pay all the credits in this manner using the same reference for each one and the batch payment of the invoices. When allocating the payment search the Ref you used in "Find and Match" making sure you have "show received items" ticked. This will then bring up all your credits paid and the batch invoices too. Select all of these and that should match your payment.

We have to do this for a big suppliers as allocating 30-50 credit notes to random invoices does not work with the remittance and ends up causing issues. The Excel sheet becomes the remit for them to work from.

I wouldn't say this saves time. But if you are dealing with bigger batches of invoices and credits, it may be better if you are find your suppliers are having issues. Its a work round I wish we did not need.

This has to be a critical implementation, our business works in retail and deal with a huge amount of credit notes. For some off our suppliers 40/50 a month and it takes so much time to either apply the credits to an invoice (which is confusing for the supplier on the remit) or to individually take each invoice and apply it to the payment after. Honestly its the worst aspect of Xero, any other accounts software i have used you could pay Credits and Invoices in the same batch. If you are aiming to keep scaling Xero up for bigger businesses this has to be a key change and as it is it probably works fine for self employed or small businesses, who dont handle the volume of invoices and credits of larger businesses. I cant stress how much time we spend dealing with credits when it comes to making payments!

Xero support - please listen and fix. Any other accounting program has this ability as they understand credits can come after.

Fully support this idea!

In my business I often receive a credit note well after I have paid the invoice it relates to. I then have to apply the credit to a current invoice, which reduces its amount to be paid, and does not therefore match the supplier's statement details. Wonky accounting!

It should stay as a negative on the supplier account and be selected in the Batch Payment stage.

Would be great to see this developed. Many thanks.

Yes, the allocation of each credit is very time consuming. Batch allocations would be much simplier

I am aware that Xero resolves the users issues based on the number of votes they got for a particular request and their needs, recently i saw a article that says xero made some updates about allowing bulk voiding of bills/credits (got votes 107 only) , this case was sitting here since May 18, 2023 with 619 votes - don't you think it is essential and needed to be resolved by now ? as of yet no one from Xero even started working on this, very disappointing
Please do look into this request as we are having a really hard time to apply each single credit notes against the bill and then make the payments , if we have 150 credits every week to process it takes forever to apply it against a random Invoice first and then make the payment.

Fail to understand exactly the inability to do this, was searching to understand why this was not working for me, reassuring to find professional users having same problem.

Xero claim to be good for construction businesses, but product is focused to much on sales invoicing not purchasing, if we build a house we might have a thousand plus purchase invoices and one sales invoice

Yes a great idea which would help so much. So good that XERO will ignore it as they normally do.

Apparently 582 supporters is just t few to get a change made!